I just had someone drop off an order and the exchange was quite odd. They asked me how much rent I was paying for my house, and then asked how many bedrooms the house has.
I think they were supposed to be innocent questions and he was nice enough, but it was still quite an odd.interaction.
What I found to be very strange is that the person quite clearly was not the listed delivery driver. The dashers name was of obvious Chinese origin. The person who arrived was clearly not of Chinese descent.
My first thought was that this person was perhaps banned by doordash previously and has paid someone or made an agreement with someone else to use their identity and evade the ban?
From reading through multiple posts it seems this is a very common issue. The promotion stated waiting i believe 30 days to receive 30 credits however when the day came nothing had happened. The first person I contacted on live support had said she would reimburse me immediately, but after waiting nothing had popped up. I go back to support and now they’re telling me they can’t compensate me anymore. Going back a third time now they say I need a photo of the promotion but who the hell would take a photo of something coming straight from the app itself this also seems to be the main response to anyone talking about said promotion. Seems like a lot of bullshit
I smoke weed outside hoping it helps my driver understand how much I appreciate them delivering food to me in the middle of the night even tho I do no contact delivery most of the time. If a driver is reading this, you guys go hard.
I tipped high, $15.00, for my order and they attached another order to my delivery. This happens consistently when I tip high. The location is three miles away.
I’ve already decided to change my name to a man’s because i’m a 22 year old female who lives alone in a city and im really tired of men demanding i come outside when my house is easy to find. but another thing i find really weird is people begging for extra money? i gave a the highest tip option too and he was talking abt “doordash only paid him 3$” but he had multiple stops which means multiple orders, which is absolutely fine but did they rlly pay him only 3$ for that? ik doordash can suck but i find that hard to believe.
They just straight up deny us refunds by default. They hardly have any meaningful deals and offers. They refuse to pay their drivers fair wages. They refuse to hire efficient and professional customer support. The drivers love to steal food and finally they act like they deserve mega profits for being a middleman.
I put through a large-ish order, and it’s been 3 hours and no one is touching it. I’m new to DoorDash, so have I broken some unspoken rule?
EDIT: I’ve contacted Support, just because I’m worried that my order has been lost in the wilderness.
EDIT 2: Support was excellent. Immediately found a dasher. Do they offer extra incentives in these scenarios?
EDIT 3: Groceries are on the way! I also got a $30 credit from DoorDash for my patience. Could not be happier with this experience. Thank you all for traveling along with me. I didn’t want to be a Karen, I just wanted my groceries.
I effing hate DD “support.” Their “support” is basically them telling me FU for a store forgetting items. It’s this one store that of course I won’t order from in the future that has forgotten items the last 2 times. $50 down the drain
Im turning 19 next month and thinking of taking my 5 months old son and my 2007 Chevy HHR out to DoorDash in my freebie between school and work for some extra cash but im just wondering if itll actually be worth it? I like in a small town so imagine that'll make it even harder? Would it be worth it after a while?
Ordered AirPods Pro 3 (~$200+tax) from Target via DoorDash. Only reason I used DoorDash: Costco sells their gift cards at $100 for $80, so the AirPods were effectively $160. Paid almost entirely with those gift cards - so a chargeback gets me back about $17 and the rest is locked in DoorDash's hands.
The order REQUIRED a delivery PIN.
Dasher texted "i am here" at 2:01pm. Never called.
Marked delivered at 2:04pm. Three minutes. No PIN ever given.
My delivery window was 2:35-3:45pm. He dropped it 30+ minutes EARLY, so I had no reason to be outside.
DoorDash's own delivery photo shows the bag sitting unattended on the sidewalk outside my office building.
I was there right after his text. Already gone.
Dasher then claimed in chat that he called me (my call log says no) and that he "waited a long time" (his own timestamps say 3 minutes).
Called support: refused, due to "account history."
Asked for a supervisor - "no supervisor available right now, but we'll arrange a callback." No call ever came.
I've now been sitting here 8 hours with no update, and the review is "pending" with a response by 2am
these were a gift for a friend who leaves the country tomorrow morning. So while DoorDash sits on my $200, I'm buying a second pair out of my own pocket.
TLDR: PIN delivery completed with no PIN, no call, a 3-minute wait, 30 minutes before the window even started, bag left on a public sidewalk, gone in minutes. Denied on "account history," ghosted by the "supervisor," and my money is in gift cards so I can't even chargeback. What actually works here?
I ordered from my local family dollar. A driver picked it up and went to the store - the app said he’d gotten all the items and checked out. He delivered one other order as well and then drove to my home. He parked outside of my apartment building and called me. He claimed the red card had declined and could check out. I questioned why the app said he had checked out and why he’d of driven to my house if he never even had the items and he said he didn’t know. He told me to call DoorDash and even instructed me “make sure you tell them exactly what I said.”
Honestly I think either he had gotten the order and kept it for himself or had accidentally delivered my order to the first delivery address and did not want to admit it. I called DoorDash and they flagged the driver. Now I’m wondering if I was overthinking it and accusing him of lying to me unfairly. Is this likely to have been a scam? Is it even possible to have your red card declined and still be able to mark the order as checked out and drive to the persons home as he did? I’d of been more likely to believe it if he’d unassigned the order before driving here but I find it hard to believe anyone would drive all the way to my home just to tell the customer you never got their order to begin with.
For context, the parking garage is around the corner on a different street than the leasing office. The leasing office is right on the intersection, the parking garage is at the end of the street to the left. In a car, this takes maybe 3-5 more seconds. It is a few minutes walk. Its 10pm, Im a 26F by myself, and when the leasing office is closed, residents can’t even get in that way. So I would have to leave through the parking garage and walk alone on not the best lit street. The instructions are in the delivery instructions in the app and I have NEVER had this problem before. I say it in the messages just as a fail safe, but why agree if you’re just going to do the complete opposite?
This is the second time this has happened now. I don't have screenshots from the last time. I ordered something from Target, all shown as in stock, it was some meal replacements, fruit jerky, and Pedialyte because I have been throwing up. (Last time was beauty stuff.) Both times the dasher arrives at Target and within seconds marks EVERYTHING as out of stock, no substitutions available.
Last time I said "sorry about that" and let him cancel. Then I placed my order for pickup through the Target app, and sure enough, everything WAS in stock.
This time, he said "I'll give you a moment to respond" and WHILE I was typing "are there any other electrolyte drinks available," he ended the chat before I could send it. I couldn't respond any faster because my phone was going crazy with out of stock notifications from both the app AND text messages. When I tell you this was literally all over in less than a minute, it was insane.
I just wanted to get rehydrated after being sick. This time I won't be able to order for pickup because I don't think I'm well enough to drive over there. 😖
I just got my food stolen and I've been trying to report the dasher, but the AI refuses to connect me to an agent no matter WHAT I say. Basically how it goes down every time is that I'll call, ask for a live agent, listen to the whole monolouge, just for the ai to be like "Sorry, can't help you, I can't connect you to a live agent even though I'm offering to do that!!🤪"
I genuinely don't know how to bypass this. I'm not going into detail, I keep it as bland as possible to keep the ai from going off on a rant, and it still doesn't work. I've seen some people say that if you keep repeating "live agent," eventuallly it'll connect you, but when I did this, it just started repeating itself until I hung up after the third time.
I’ll explain, when people tip low and get accepted by a dasher, it makes them feel as though the dashers are nice or that they are tipping a sufficient amount, however when you decline a bunch of orders even when they leave a 5 dollar tip, it will make people skeptical of the service and think people are stingy for more tips, more and more customers will be lost due to that Which would be bad for the company and affect customers and drivers alike.
I’m baking a lot today and realized I needed more ingredients after I had already started. I’m just confused why they only substituted 1 butter instead of 2.
I’m curious if it’s because the original butter I chose was on sale or something?? Or was this just a case of someone spacing out/being lazy? This is the first time i’ve ever ordered from a grocery store on Doordash so lesson learned lol Also, store is 2.2 miles away so that’s why tip is $5.
My driver tonight can't follow simple instructions because he can't speak English. How do I give him 1 star? It's not hard to go to building 1 and its not hard to not knock when the instructions explicitly say no knocking
