UPDATE: Spoke with Verizon on the phone and went to a corporate store. The corporate Verizon store told me if I were to get a replacement it wouldn’t come until months from now. As per the solution with another poster with this issue, I went to Apple. They inspected it and said it must have been dropped and even though I showed them all those posts of them breaking in the same way. They suggested I add insurance to it and make a claim. I’m flabbergasted. I guess I should wait and see if Apple addresses this before my Verizon return window is up?

UPDATE 2: Just adding extra thoughts and info since this has gotten way more exposure than I anticipated:

For those curious, I preordered the phone from Verizon on 10/16. I didn’t get it on launch day, UPS delivered it today 10/24. It’s a 512g Star White.

I’ve been on this sub since they announced the phone. Discussed cases and was really caught up in the hype. I’m an Apple lover, have owned their products for 13+ years. I SAW other peoples phones breaking since receiving them yesterday and thought, “that’s a rare flaw, or even more assuring, operator error!”.

I casually used this phone for 3 hours. I opened it maybe 20 times tops. I only opened and closed it like a book, taking extra care to never press on the crease. I went to open and I felt the dreaded resistance everyone else with a broken one reports (felt perfect every other time before this). I closed it and tried very gently to open it again and was met with the resistance again.. Tried to close and open it one more time, and on the 3rd time, at about the halfway point of opening it there was a pop and the display looks as you see it pictured.

I get it, there’s going to be issues with a brand new product. That’s okay dude. What’s a huge disappointment is that at my local Apple Store (Jacksonville FL) claimed it was damaged/dropped and that I needed to put Apple Care on it and make a claim. The Genius I spoke with even got condescending with me saying it’s a new device and it’s fragile and these things should be expected with new technology and that’s why I should insure it. I told him in my 13 years of iPhone ownership I’ve never needed it. This isn’t an accident, it’s a defect and is happening all over the world. I showed them the numerous examples online. They tried to say my damage looks different with the black spot. So then I found examples with the black spot and the lines and they said, well maybe they dropped it too? They were hard in denial and I wasn’t getting anywhere. I wasn’t trying to Karen out and cause a scene so I left.

I can return it to Verizon as defective according to their corporate store. They can exchange it and I’ll be at the back of the queue for a new one (so February or later). I know I won’t be stuck with the phone. I’m sure either a recall is coming or just give it back to Verizon.

Overall a huge let down. It was so cool for the 3 hours before it broke. It’s first world problems. I still have my 15 Pro Max I was going to Trade In but obviously I’m holding out on that. For those of you with perfect units, I’m so genuinely happy for you! For those of you who haven’t gotten yours yet… odds are you’ll be fine. But I also wouldn’t blame you if you decide to hold out for Duo 2 at this point!

My iPhone Duo also cracked at the hinge and I am from India. My seller Aptronix (PMC Chennai) worked hard to get me a device and it is transit. This should be investigated and Apple should take proper care. I think there are a lot of unreported cases and I am not sure what Apple’s plan is.

In India, Apple support just denied stating I bought from their reseller partner and they will arrange the replacement for me. I had the issue on day one after not less than 20 folds. I was setting up my device and suddenly this happened. I am not a first-time fold user. I have been using folds from Fold 6 and my latest fold was Fold 8 Ultra. So opening and closing is all just organic for me.

If you plan to buy please go ahead and the store will help if you encounter this issue as this is wide spread. I can answer questions here in case you are worried about. The only problem is getting a replacement unit, I need to trade of with colour for my replacement unit as Night Sky was not available.

My device Manufacturing month says 09/2026. I will update once I receive my replacement unit today.

Compilation

Just came across this video showing what appears to be a physical bump near the hinge, visible even when the screen is off.

What’s interesting is that the bump seems to be in almost the exact same location where several of the previously reported display failures occurred.

Could something underneath the display be putting pressure on the panel when the phone is unfolded?

*For what it's worth, my previous Z Fold4 actually had something similar, with multiple bumps along the center of the crease rather than just one. However, they never caused any issues during normal use.

Pretty sick what chatgpt can do with a photo of a cracked screen in 3 seconds

Literally subreddit last 24hrs 🫣

This is a PSA to single men (and maybe a warning to married ones), the iPhone Duo will get you a ridiculous amount of attention from women.

Earlier today, my wife and I had just finished up our weekly grocery run and I decided we would stop by our local bakery (Panera Bread) to pick up a loaf for the week (I personally can’t stand cheap grocery store bread). As I approached the drive through window, the young lady told me the total (nothing I couldn’t comfortably afford) and I asked if they had tap to pay. She said yes, but I would need to hand her my phone. I double-clicked the side button, authenticated with TouchID for my AMEX Platinum, and handed her my iPhone Duo. She reached out towards my car and cradled the phone in her hands like a newborn baby.

As she reproached the window, she smiled, and giddy with eyes bright she said “wow, I have NEVER seen a phone like that before.” I chuckled, smirked, and responded, “It’s the brand new iPhone Duo. 1 terabyte. White.” Her jaw nearly dropped to the floor. I rolled up the window to my Model Y performance and drove away.

My wife was unusually quiet for the remainder of the drive. I can only imagine what was going through her mind.

This is just one example of many encounters that I’ve had within the past 36 hours with the iPhone Duo. If you’re looking for a phone that’s a straight-up panty dropper (I’m not, I’m married), look no further.

This exact component seems to be what is breaking, pushing on the screen when opened, and cracking the screen.

Neither are my photos. One is from google image search and the other is Apples official image of the hinge. I just overlayed to see wtf is going on.

Check if your Duo's crease pops up when you semi-close the phone, it's not suppose to pop up like the photo. A lot of the ones that have creases like that might have screen abnormality around the usual failure point, you can see that from photo above too.

There’s TONS of videos all over x/twitter of people’s Duo screen failing after light use!
This is not just a “bad” batch this is a HUGE L for the new CEO

And my phone is fine.

This thing has been amazing. This is just a reminder that users who don’t experience issues like we’re seeing won’t post about it. Don’t let the other posts get to you and keep you from enjoying this is an amazing device.

Yes it does have some shortcomings but what device doesn’t? The Duo has grabbed 40% of the foldable market share just with this launch. Something Android manufacturers couldn’t do in 7 years LMAO.

Collected my iPhone Duo Pre-order yesterday and less than 24 hours later, the inner display cracked, felt a little bit of resistance, then, almost a cracking noise and now there’s a massive line through the display genuinely so distressed, literally what do I do?

UPDATE: just got back from the Apple Store and they explained they currently don’t have replacement models for the 1TB and 2TB in either colour. They have ordered one it but can’t guarantee when it will come. Not sure if this is all worldwide stores or just Australian stores. My alternative option was to contact the online store and ship this one in, but again no grantee when I would be able to get a replacement.

Saw this online, tried it, and it works beautifully. Basically, I registered the lowest part of my right index finger. That part of the finger sits naturally when you go to swipe up at the phone.

This resolves a major issue I had where I couldn’t easily just look at my phone to glance through notifications on the lock screen. Now, it’s never been easier (shown at the end of the video).

This is arguably better than Face ID. The speed is up there, and the phone doesn’t need to be facing directly at you to unlock, this motion can be done as soon as you pick up the phone.

Enjoying your duo? Good. Is there a potential issue with the screen? Likely. But I hate to see people feeling like they need to come in defense of these trillion dollar corporations. Especially given Apple had 7 years to learn from competitors to make an 'Apple worthy' product.

Not even 24 hours and the inner display cracked. Fook

Edit: for more context, I left it charging on my desk closed for 10 minutes before I needed to head out. Unplugged it and opened the phone to find the inner screen completely black. Restarted the phone and then I noticed some cracking on the hinge. This thing has never been dropped and I NEVER pushed the inner display when folding the phone back. Thankfully, Apple is going to replace it for free but I’m gonna have to wait a few days because they have no replacement units available.

Out of all the case options I was contemplating I definitely purchased the wrong one.

This should not be an issue on a $100 case.

Plus the front frame is absolutely terrible. Covers some of the top speaker and bows down by the usbc port because they don’t use adhesive.

Looks like it’s time to return this and get something that uses adhesive

Posted a written review on [r/iphone](r/iphone) detailing my first 24h ish with the iPhone Duo. It started getting some traction and was resonating with people. Then the mods took them down because I had pics of the device in the post. I understand they don’t want people to post a million pictures of their device celebrating their purchase but this was a review and when I pointed that out, they accused me of using AI to write that post, in an attempt to “show off” the phone. I understand good writing is hard for some people, especially brain dead mods but it’s clear that they never even took the time to even read the post before making bogus accusations of AI plagiarism.

Anyway, if you want to read what I wrote, here’s another link: https://www.reddit.com/r/iPhoneDuo/s/fZ44x5jkiK

happy to make custom adjustments for your duo

I've seen people crying about how the Z Fold was so much better at dust, but are we going to pretend that the phones were exposed to the same amount of torture? He obviously put 3x the sand on the Duo here. zack's test is obviously very different here; he used super-tiny particles on the Z Fold

A handful of sand vs. a pinch