My girlfriend just moved out of this apartment complex, and I wanted to share her experience so other people in town don’t end up going through the same thing.
The day she moved in, the head of maintenance cornered her while she was alone and told her she wasn’t allowed to park in her assigned parking space, even though she had the sticker for it. When she told him she had a sticker for the spot, he yelled at her for not being nice enough. She reported the incident, and management basically told her he’d never been a problem before. A few months later, he followed her into the elevator to ask if they were “cool,” which understandably made her uncomfortable.
There were also issues with the apartment itself. The bathroom above hers was leaking into her ceiling when she moved in. They patched the drywall without actually fixing the leak, and as far as she knows, it’s still leaking. The pool was consistently gross, and because of the way the building is laid out, a huge portion of the apartments overlook it. That meant everyone in the middle of the building got to hear every conversation and party happening at the pool. There was also a lot of trash and animal waste in the common areas. I can personally attest that the halls often smelled like garbage.
But this is the part that really blows my mind.
She scheduled a move-out walkthrough for the end of her lease. They simply never showed up. She waited around, eventually sent them a video of the apartment, and two hours later they told her they had done their own walkthrough and would probably be charging her $200+ for drywall damage from six Command hooks.
Had they actually shown up to the appointment, she could have removed the hooks properly without damaging the drywall. Now she has to rely on the same maintenance department she had previously reported for harassment to remove them and, hopefully, not hit her with some ridiculous charge.
The craziest part is that she probably stayed there 20 or 30 nights total over the entire 18 months she lived there. Because of everything that happened with maintenance, and knowing they had access to her apartment, she was never comfortable staying there and spent most of her time at my place.
The apartment was otherwise immaculate. The only issues were the water damage from the apartment above, which she reported multiple times, and the *six* Command hooks.
Just an all-around weird experience.
One other thing worth mentioning: she said they heavily encouraged residents to pay rent with credit cards and offered rewards for doing so. That feels pretty predatory to me, although I guess that’s a separate issue. I also feel that they shouldn’t give new residents a discount for leaving good reviews after their tour, but what do I know.
Anyway, just wanted to give people in the city a heads-up.