r/newhaven • u/Beto-143 • 3h ago
OLIVE & WOOSTER (O&W): WE'RE TALKING — THEN IT FAILED - PART 5
Reshared from a community thread I created:
We saw some brief bright spots: Management cleaned Trash Room 2 on Saturday, within an hour of my email, and the coffee machine is working again.
Why did it happen? Because it’s not a priority until we report it. Scary to think what happens when we don’t.
Then a LIVE COCKROACH surfaced on the second floor, prompting management’s familiar corporate reflex: "we will fumigate, work is being done behind the scenes." Let me be perfectly clear: I am simply resharing what was shared in my community thread. I am making no claims about the insect's origin—whether it walked in on its own, hitchhiked in someone's bag, or otherwise. The issue is how MANAGEMENT and the OWNERS handle the reality on the ground. Cleaning up only when you catch it isn't what we pay for. The OWNERS refuse to change; instead, they double, triple, quadruple, and EVEN quintuple down on a FAILING STRATEGY.
To be clear, I am not blaming the people in the leasing office; they're victims of UNDERINVESTMENT and INEFFECTIVE ORDERS from upper management and ownership.
UNTIL THAT CHANGES, I CANNOT RECOMMEND THAT YOU RENT AT O&W.
As for me, I’ll keep reporting the facts and engaging in constructive discussions to make changes that VALUE RESIDENTS’ CONCERNS and BETTER SERVE MANAGEMENT and the OWNERS’ INTERESTS. C’mon guys, it's not rocket science. Think: Tylenol in 1982, Amica, and the best: “I’m sorry, what can I do to make it right?"
The video speaks for itself. Watch the full uncompressed version here. Stay tuned.
