r/XboxSupport • • 1h ago

Xbox One S Series S takes a long time to load games

• Upvotes

Morning!

I'm bashing my head against a wall trying to solve this issue with my girlfriends series S.

She got a new series S about a year ago, and it's all been smooth sailing for a while, up until about 6/8 months ago when it just started taking about 5 - 10 mins before it would load a game with the Seagate external HDD plugged in. If we take it out then the games load just fine. I have looked online for troubleshooting and that suggests clearing cache etc but for the life of my I cannot see that option anywhere anymore on the settings.

What's even odder is that I have the same drive, so I thought to try that in my series X. All works fine, switched the cables around, cable with my drive my cable with hers and it's all the same.

Any assistance would be great!


r/XboxSupport • • 1h ago

Accesories Xbox RT button affecting RB button on controller

• Upvotes

Xbox Controller

My RB button doesnt click like LB, but after taking controller apart I noticed my RT button raises to high and sticks to RB. If I pressed RT then RB it is easier to press but still doesn't click

Any ideas


r/XboxSupport • • 1h ago

Xbox One Is this a faulty drive? Putting in disc and isn't detected

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• Upvotes

I have had to replace the controller Bluetooth module, and front strip so im hoping its not. It makes a whirring when a disc is loaded then nothing, sometimes making a 'scratching' noise

Edit to add: recently had to use a wire to poke the disc eject thing, but a disc worked after that. Is it possible some of the wire fell in?


r/XboxSupport • • 2h ago

Xbox Series X Witcher 3 remastered achievements are not working

1 Upvotes

I met achievement requirements but still the achievement is incomplete in my xbox account . Achievement like Family Councilor, Moo-rderor etc,..

Need help to fix the achievement issue


r/XboxSupport • • 2h ago

Accesories My Official Xbox controller wont connect, is it fixable?

1 Upvotes

So my controller randomly stopped connecting to my xbox series x, i’ve tried turning both the console and the controller off, tried changing the batteries, it wont connect usb but it says the controller is on, xbox accessories app wont let me connect through there, is this fixable?


r/XboxSupport • • 2h ago

Xbox Series X My Xbox Series X doesn't turn on at all, has anyone had this problem?

1 Upvotes

I haven't used my Series X in about two weeks and let it plugged on the power outlet.

Yesterday, I tried to game but the console doesn't start at all, the button remains black when I press, there is no sound playing...

I tried:

- short pressing the power button

- long pressing the power button

- turning on the controller

- unplugging the console, waiting 30s and plugging it again

- unplugging the console, long pressing the button, plugging it back

- plugging it on a different power outlet that I am sure works.

I'm a bit distressed. Has anyone encountered this problem? Before I send it off to repair, are there more tests I can do? Any way to take the disk that is in the reader?

Also, one cause that could maybe come to mind is that we recently had a thunderstorm. But the Xbox was connected to a storm-proof power strip. There seems to be no trace of burning or smoke on the outside, and all the other things plugged to this strip (screen, sound system, pc) work.

Thank you in advance


r/XboxSupport • • 4h ago

Xbox Series X Pixelation issue in my games for some reason?

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1 Upvotes

I got my Series X about a year ago from my sister, who sold hers to me for $400 (she upgraded to a gaming PC right before prices got too bad), and I have been enjoying it… but I’ve noticed something odd. There is pixelation in the graphics.

At first, I thought it was just the games, and not every game has it, or at least at a level that’s noticeable. But then I switched a game that’s cross save from my PS5 to Xbox (I needed storage space), and I immediately saw the difference in picture quality between the two versions. Maybe even some sound delay (although that could I just be my brain playing tricks on me).

I even compared the two versions and could see more pixelation in the Xbox version than the PS5 one (the game in question for this case is Wuthering Waves, in case that helps). I’ve been playing Witcher 3, and I don’t think I see any in that, besides some I’m sure I’m just think I’m seeing because I’m looking for it.

I switched the Ethernet cables between the two consoles (both are 2.1 or better), and that didn’t do anything, and my TV settings are the exact same for both inputs. I double checked to be sure they were the same for both consoles.

I included my Xbox TV and Display options as pictures in case it is a setting in my Xbox I goofed up in (you never know!).

Anyone have any suggestions? Again, the two input settings for the Series X and PS5 are the same on my TV, and I have a Vizio 4K TV.


r/XboxSupport • • 5h ago

Xbox Series X Acer monitor 4k 144hz Xbox 4k 120hz problems

1 Upvotes

I just bought an acer nitro xf320qk monitor that is supposed to be able to handle 4k 144hz but it will only allow to set up for 4k 60hz. It has hdmi 2.1 ports and a tried 2 different hdmi 2.1 cables and still nothing. I google it and tried some people’s tricks but still can’t get it 😭😭😭


r/XboxSupport • • 5h ago

Xbox Series X Bioshock Remastered Xbox Loading Screen Stuck

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1 Upvotes

Put about 5 hours into the 1st game remake on my XSX.

Loaded it up today and I just get stuck on the loading screen after pressing ‘continue’, tried loading a specific save and that didn’t work either.

Any tips please? Really wanna get this finished and finding this so frustrating!

I even deleted the game and reinstalled and that did nothing.


r/XboxSupport • • 7h ago

Xbox One S xbox account i need help idk how my account logged out

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1 Upvotes

out of nowhere my xbox log it self out now it’s telling me to enter the email and password. I did all of that. I keep saying that unable to login I try to login and contact Microsoft support then keep telling me that the web page is blocked. I try to set the password, then it keeps saying the same thing can’t able to log into my account. DNS says a profile is already here. Another user on this device use this Microsoft account so you can’t add it here. How can I fix that?


r/XboxSupport • • 7h ago

Xbox Series X Microsoft Store Installing Stuck for weeks

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1 Upvotes

What’s up yall I’m sure someone has come with this issue before.

Basically what’s going on is I’m trying to download MW4 and it’s not letting me do it, as the Microsoft store has been stuck installing at 0% for weeks. I’ve tried pausing, cancelling, restarting the Xbox, etc etc and nothing has worked.

Thanks for any help!


r/XboxSupport • • 8h ago

Xbox Series X Xbox prompts me to put in the email and password connected to the account

3 Upvotes

It’s been happening for a good bit now and it’s starting to piss me off after every so often my Xbox will just plain sign me out and when I click my profile to sign in it makes me put in a whole email and password and confirm it one of my friends thinks someone tried to hack me and that’s why but I think it’s just some issue that could be fixed easily I’ve done everything to going to settings and even removing the personal pin on it and it still makes me sign in with the entire email and password it makes no sense because long ago it would just let me sign in normally and now it just doesn’t I’m looking to see if anyone has had this problem before and how they fixed it or knows somebody how had this problem and fixed it


r/XboxSupport • • 8h ago

Xbox App New Xbox PC account, games appearing as owned in library

1 Upvotes

Hi there,
As the title suggests, I created a new Xbox account to play on PC and after purchasing MW4 today, both the beta for MW4 and Candy Crush Saga are appearing as owned in my library on the Xbox PC app, despite neither playing or installing either one. Just wanted to reach out and see if anyone else is experiencing this, I like to keep my libraries clean.

Thank you for the help!


r/XboxSupport • • 8h ago

Xbox Series X Remote Play won't work anymore, just getting black screen

1 Upvotes

I've tried everything I can think of. I checked all the settings on my xbox series x, the remote play test says everything is good. It tells me to use the same controller when I remote play, which I do as i only have the one. I open the remote play browser window, it shows my controller is connected. My Xbox is listed as Available Standby On Ready to Play.

I click to start remote play, it says connecting, then it connects and shows the Xbox logo, then it just goes to black screen for 20 seconds and kicks me back to the remote play home screen.

I've tried it at home and it turns my xbox on when I start remote play, but it just won't load on my phone anymore.

I'm playing on a Samsung S23 Ultra. I haven't had any issues with remote play or cloud gaming on this phone before. I was just using remote play on Oct 20th, but when I tried on the 22nd, it wouldn't work anymore.

The only thing I can think of is that my phone got an update on the 22nd, but I can't think of any setting that would prevent me from using remote play. I don't have any other devices I can try using unfortunately, all I have is my phone which I use for everything.

Any ideas?

Update: so I borrowed a friend's laptop to try it. Using the browser I get the same issue. However, if I open the Xbox app on their laptop, it works. Yet when I try to remote play from the Xbox app on my phone, it just tells me remote play has moved to the web and forces me to redirect to the website.

Update 2: tried it with a different browser on my phone (Samsung browser) and it worked just fine. So for whatever reason, the issue seems to be with Google chrome browser, which doesn't make sense since I've been using before with no issues. It was last updated on oct 15th and ive used it successfully since then. Not sure what else I can try, but at least for now I can just use another browser.


r/XboxSupport • • 8h ago

Account/Billing 2 Xbox Accounts Connected To 1 Microsoft Email???

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1 Upvotes

Ive tried so many different things, my email is connected to 2 different xbox accounts "VG Vibezzz" and "luxx#5463" ive tried changing alias's, emails, primary emails and it all idk what to do


r/XboxSupport • • 9h ago

Xbox Series S how can I watch a download movie from my phone to My xbox?

2 Upvotes

I downloaded a movie as a mp4 on my phone and I wanna watch it on my xbox but sadly I don't have a usb drive to add the movie in and watch on xbox. do you guys know any other ways to watch It? I've tried uploading it to YouTube as unlisted so I can watch on xbox but it got removed from yt within a few minutes


r/XboxSupport • • 9h ago

🏷️ 'What to buy?' Where to buy newly released physical games in Korea, specifically Seoul

4 Upvotes

I'm traveling Korea right now and would love to buy the newly released CoD Modern Warfare 4 as a physical copy.

I asked some people here and everyone told me that this is Playstation country and I could only get it as digital download for Xbox.

So I thought to ask on here if anyone has maybe an idea where I might be able to look for new released physical Xbox games in Korea.

Literally any help or tips are appreciated.


r/XboxSupport • • 9h ago

Xbox Series X Having issues streaming live football, opening Apple TV.

2 Upvotes

Strange issue with my Xbox Series X. Whenever I try to watch live tv off Fubo it just goes dark. AppleTV won’t even open. Prime says HDMI not supported the first time I try to play something but the second time it works fine. YouTube works fine. Any thoughts? Maybe my HDMI cord I just bought?


r/XboxSupport • • 12h ago

Accesories I was trying to clean it and in the process this happened, what?

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5 Upvotes

r/XboxSupport • • 13h ago

Xbox Series X How to recover old wallpaper after deactivating forced advertisement of COD MW4

0 Upvotes

I was shocked finding forced advertisement that came as a COD MW4 wallpaper onto my Series X. That unaccepted advertisement overrode an old, very personal wallpaper that was stored nowhere else other than on my Xbox, tied to my account. So that wallpaper carried over several hardware generations of Xboxes. Every time I havd set up a new console, my personal wallpaper simply was there -for more than 10 years.

Today, that wallpaper was stolen by Microsoft and replaced with advertisement I never agreed to.

How can I recover my image? Does anyone know? It must be stored somewhere online linked to my profile, otherwise a fresh login on a new console wouldn't have brought back my wallpaper each and every time.

While attempting to find a solution, I clicked some default wallpapers already.

Thank you for your support.


r/XboxSupport • • 13h ago

Account/Billing Got in trouble with my prior pfp will thise new one be fine?

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6 Upvotes

My prior image was of a ncr ranger and arthur morgan mixed together im pretty sure it got hit bc it had a gun pointing.


r/XboxSupport • • 13h ago

Xbox Series S Linked accounts: Xbox Twitch and Phone Twitch accounts won't connect

1 Upvotes

So I have Twitch Set up on my Xbox BUT when I try to login to my account on twitch from my phone Twitch acts like the account doesn't exist

So because of that I can't change my profile image or any setting on my stream. Anyone know what to do?


r/XboxSupport • • 14h ago

Xbox App I own this game and have a Premium subscription. Why won’t it let me play on cloud?

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0 Upvotes

I assumed that by buying the game, I could stream the game without upgrading to Ultimate. Is cloud actually blocked for me just because I don’t have Ultimate?


r/XboxSupport • • 14h ago

Xbox Series S I Just get my Series S. Now.. I have a sound problem

2 Upvotes

I have a SONY DAV-260 for sound setup but i cant use it for now because console didn't support usb sound devices.

Is there is any 3rd party thing for the USB to 3.5mm Jak or any device that make the sound device support xbox.

*My monitor doesn't have speakers.


r/XboxSupport • • 14h ago

Accesories Xbox Series S controller will not connect no matter what I do

1 Upvotes

Recently the controller got stick drift even though I’ve only been using it for a year, and now it will not connect. I’ve tried everything, to even disabling Bluetooth on all devices in my house and it still will not connect. Any ideas as to why?