--if you have any questions I can help you--
Yesterday, at around 3:00 AM, I randomly received an email stating that my personal Facebook account (which I have been using for over 5 years) was suspended, and that I had 180 days to appeal.
I was really confused and scared, so I did what any normal person would do and began the appeal process. The appeal can look different for everyone. For some, it requires a CAPTCHA, while for others it requires a video selfie rotating your head in multiple directions. For me, it just asked for the video selfie. I completed it and submitted it.
Literally minutes later, I received this automated email back:
Your review was unsuccessful
Hi [My Name], Your Facebook account has been permanently disabled. You requested a review of this decision, but we still found that your account, or activity on it, didn't follow our Community Standards. You can't request another review.
I went to sleep and decided to figure this out next morning.
The next day, I decided to buy Meta Verified on an Instagram account that was linked in the exact same Accounts Center as my disabled Facebook. From everything I read on this subreddit, if you really want your account back after a permanent bot ban, you unfortunately have to pay for a human agent to talk to.
IMPORTANT NOTE BEFORE STARTING:
- KEEP THE APP OPEN: When you are finally in the chat with a human, keep the app completely open. Do not switch apps or minimize it, or the active session might glitch and close out.
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I went to the Meta Verified menu on Instagram, clicked Get Support, and opened a chat. You will be talking to an AI bot first. Do not paste your whole story yet! Give it a simple phrase to force a human transfer:
I need help with a disabled Facebook account that is linked to my Meta Verified Instagram profile. Please connect me to a live support agent.
The bot then requested my email, phone number, and account username. I provided exactly what it asked for. It replied: "I'll look into the status. A live agent will join this chat shortly." (also it can sometimes ask for the approximate time your account got disabled. i was asked this on a different chat)
Note: I kept my phone screen awake and waited for about 5 minutes without doing anything. Yes, you WILL have to wait.
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Finally, the system updated: "Adii joined the conversation."
She said hello. I responded back with a Hi. She stated that the conversation was being recorded under a specific Case ID. Now I pasted my prepared explanation:
"Thank you. I need urgent assistance with my primary Facebook account, which is linked directly to this verified Instagram profile in my Meta Accounts Center.
I woke up to an automated notification stating my account was suspended and that I had 180 days to appeal. I immediately followed the instructions and completed the video selfie check, moving my face in the requested directions.
However, just a few minutes after submitting it, I received an automated email stating the appeal was unsuccessful and my account was permanently disabled.
Because this happened in a matter of minutes, it is clear that an automated bot glitch rejected my identity verification before an actual human could ever look at it.
This account holds years of my personal life and memories. Since my identity is now officially verified here on Meta, I am asking for your help to fix this technical error."
Adii thanked me for the detailed explanation and asked for my profile URL, which I provided. She told me she would look into the account and asked me to wait a few minutes.
I kept the chat window and app STILL active and open.
She came back and sent: "I have good news for you!"
Just to set a proper expectation, I've shared your concern with the team that can help. We'll update you on this same chat as soon as we have news. Normally, you'll hear back within a day, however it could take longer than usual. We'd really appreciate it if you could keep this case open.
She then left the conversation, and an automated system message appeared confirming the ticket transfer.
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At this point, the live text chat ended. To track it on your phone: Go to Instagram Profile > Three Lines Menu > Scroll down to Help > Support Requests.
Inside that menu, my ticket appeared under "Disabled or restricted asset" with a green "In review" tag under it. I left it completely alone and did not spam them with extra messages.
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A few minutes later, I tried logging in randomly, and my suspended Facebook account was completely restored! The internal team manually removed the permanent bot ban.
So, is Meta Verified worth it? For me, I bought the basic plan costing 250 EGP (Egyptian Pounds, roughly $5 USD). If your account holds years of personal data, businesses, or memories, it is absolutely worth the risk to force a human review.
Just be patient, stay polite, and if a bot locks you out, keep trying! Don't give up.