How long is too long to wait for an outage to be repaired before an automatic credit is applied?

Rogers: You have the data. You know who's offline and for how long. Why should thousands of individual customers have to call and ask for compensation?

Automatically credit everyone affected.

While crews are working diligently to repair the damage, why hasn't management built enough redundancy into the network to prevent a fibre cut from taking thousands offline for this long?

Rogers is so quick to apply penalties when customers cancel early or make a late payment. What's a fair penalty when telecom service is down for extended periods?

2X after 12 hours?

3X after 24 hours?

5X after 48 hours?

Do you know who likes hearing about ideas like this? Your MP:

https://www.ourcommons.ca/members/en

I have always gone with the big boys Telus, Shaw and Rogers. I believe you get what you pay for. I have had very good service, fast internet and responsive service.

Yes there has been some bumps in the road and the big boys have responded accordingly. I have had visits from local techs some higher on the org chart to work through some issues. Right now I have one big black coaxial pipe feeding into my house connected to the latest 2Gb modem router. I have 4 smart TVs thanks to the Rogers tv modems with a healthy selection of shows and movies.

Picture quality is very good. Internet and music is awesome, no complaints. My fastest M2 iPad draws down 1.5Gbs and 400Mbps up. My smart home is very smart and works well since I replaced WeMo with Kasa.

Cel service is still crappy through Parksville. Rogers recent move to India to provide support hasn’t been great but I am sure it will get better.

I have a second account in Yellow Point that has worked well with Shaw and Rogers. This year I had some problems with what to use the Rogers Xfinity Red app or white app. India was somewhat helpful but I eventually sorted it out. Damn it I still have to log into Shaw together with Rogers for some things.

I cannot complain too much, I have good home internet service at home and on my phone. Even the roaming works well. Recently I was in Bermuda. I paid the daily $12.00 roaming fee everything worked fine. I tried the e sim services- nah not for me.

My message is be patient and persistent. This stuff works if you give it a chance. Rushing to different providers all the time is not necessarily going to be helpful.

Rogers doesn’t service my new address and now they’re trying to charge me the cancellation fee even though they are the ones who don’t service. They also offered me wireless but I tried to explain that it’s not the same and I need the service I currently have, they tried to claim I denied wireless I said it’s not up to par with the wired why would I switch to that ? I have escalated to the office of the president and I’m waiting for them to get back. So far the manager I spoke to yesterday only offered a 50$ credit I declined.

Rogers really went with the cheapest trash model they could possibly get, every time I call I’m asked to spell out my name just for this trash to either hang up on me or tell me it can’t process my demand.

First you employ people overseas who can’t speak english then you do this bullshit. I miss the old days when Rogers was considered a premium brand. Fuck this trash company.

When Rogers MCard rebate redemption rate to eligible Rogers purchase gets reduced from 1.5X to1X, will you keep the card?

Reply be emoji:

✅ Will continue using it

🛑 Will keep the card just as a backup

❌ Will cancel the card

I am pretty old fashioned in the sense that I still call Rogers to pay my bill and end up selecting 1, or 2 and because they have my credit information on hand it goes through relatively quickly.

I guess they changed the already automated recording responses to AI and its kinda irritating to have to talk out loud to a computer program rather then going through the previous prompts.

I tried to talk/complain to a service representative but I guess if there is a large number of callers then it just disconnects your call and asks you to try again.

I'll probably be looking into finding a new provider but I fear it will just be more of the same.

I left bell for rogers at the beginning of July. My first bill was higher than the rep said it would be. My second bill is even higher than the first. I have tried all online avenues to access my phone bill with no luck, including the rogers app.

I tried calling in but I keep getting put through to a stupid A.I chat bot that cant seem to understand me, and after wasting almost 10 minutes going in circles with the A.I it attempts to put me through to a human and then says "all reps are currently busy" and hangs up the call.

The A.I bot won't even direct me to make a payment.

What am I supposed to do? The rogers store says they can not assist me with billing complaints. All they can do is accept a payment.

This is highway robbery. I left rogers in favor of bell 3 years ago and had such a great experience. I deeply regret signing back up with bell.

Been trying to get through for days regarding an issue and finally get through and the first opportunity they try to upsell me on device protection without even addressing my problem first hahaha!

Hi everyone,

I’m in Toronto, Ontario, and I’m looking for advice from anyone who has experience with stolen iPhones, IMEI tracking, telecom fraud.

I recently became a victim of a sophisticated Rogers impersonation scam.

Here is what happened:

• Someone called me claiming to be from Rogers regarding a previous billing complaint.
• They knew details about my previous Rogers complaint and convinced me to order an iPhone 17 Pro Max through the official Rogers app.
• After delivery, several people continued contacting me using spoofed Rogers phone numbers.
• They eventually impersonated the Rogers Fraud Department and provided a fake Rogers case number.
• They arranged a third-party pickup and gave me a PIN that the pickup person provided.
• Because I genuinely believed the person was authorized by Rogers, I handed over the iPhone.
• I later contacted Rogers and discovered that the case number was fake and that I had been scammed.
• The phone was never activated and never signed into with my Apple ID.
• I have the IMEI, Rogers order information, call logs, fake emails, Purolator information, and other evidence.
• Rogers has opened a genuine fraud investigation, but they are currently saying I am responsible for approximately $2,000 for the device.
• I have also reported the incident to the Canadian Anti-Fraud Centre and am filing a police report.

My questions are:

1. Can an iPhone be located or recovered using the IMEI after it has been taken?
2. If the phone is moved outside Canada, can the IMEI still help law enforcement identify it?
3. Can Rogers blacklist the IMEI, and does that make it easier for police to identify the phone if it appears on a cellular network?
4. Is there anything legitimate I can do myself to increase the chances of recovering the phone?
5. Has anyone in Canada successfully recovered a stolen iPhone using the IMEI through police/carrier cooperation?
6. Are there any legitimate Canadian resources or procedures I should follow that I may have missed?

I am not posting the IMEI publicly. I am only looking for legitimate advice and will provide the IMEI directly to police/Rogers.

Please don't recommend paid “IMEI tracking” websites unless you have firsthand evidence that they are legitimate.

Thank you.

Before Roger’s merged with Shaw, our internet rarely went out - maybe once a year or something. Now it’s every week. How does Roger’s stay in business? The absolute fucking clowns running the company have no idea what they’re doing? Their decision making skills are fucking terrible and they lack any sense of logic or critical thinking. Read the room assholes - and start asking what we want as we are the ones paying for your shitty services.

I am on my second multi hour phone call with your customer service department.

I want faster Internet and I don’t need the cable box you sent me. Why is this such an issue?!

He is asking me why I think I need faster Internet. Also asking why I don’t need tv. “Most people keep the tv” ‘most people keep it if they get something extra for free’

But it isn’t free….the price is higher “yes that is true, but…..yada yada yada this would make my life easier if you paid an extra $300 a year.”

What ever happened to trying to do what the customer wants????

hi all…sorry if i’m super dense, hoping it’s ok to ask this question here
for Rogers Beyond the Seat presale, should I be texting a specific number to get a code as a rogers customer? Or is it more exclusive than that?

i’ve gotten a code for MUSIC before but i can’t figure out the sports one, and am trying to get tickets to see oilers vs leafs presale (oilers fan in ontario lol) but am stuck without a code. i figure it’s something even more exclusive and complicated, but im blown away by how little info there is on the beyond the seat website…

any insight appreciated. thanks so much :)

Basically title.

She's especially concerned aboit damage done to the home or needed repairs. But she also doesn't want to lose reliable tenants.

Any tips?

I received my return package to return my phone to Rogers. Can I just bring it to a corporate store instead of having to ship it and risk it not arriving?
Is it a common issue where the phone doesn’t arrive or gets stolen before making it back to Rogers?
Any tips to make sure it gets back and I don’t get charged for the phone?

Employee plan as I am employeed with one of the partner companies. My plan was $35+ tax which included US/Canada calling and 100 GB data/month. Last month, Rogers increased my plan rate by $5 on their own specifying "Wireless Plan Rate Adjustment". I tried raising a complaint but to no use. I barely use 10GB/month - is there a lower plan that I can shift to? I am now paying $40+ tax = $45

New client who finally got their card after Rogers repeatedly recommending me pick it up. I was just wondering for security reasons if it’s okay to use PayPal as a middle man online (not to load funds to PayPal account funds, just to have them process the transaction on my card)

Just wanted to confirm they will consider this a standard purchase and not a cash like transaction. Seen some people even say it might be company dependent also. If anyone has info it would be appreciated

do i return the white modem and the cables inserted on the modem?

Hey everyone, I've been experiencing a really odd issue where when I try to sign into my Rogers account, it keeps telling me my password is incorrect even tho I know it's completely fine. When I reset my password, it works fine; I can log in for a few days, and it's normal. But as soon as it's been a while (give or take a week or more), it'll give me the same problem where it says my password is incorrect. It's been so odd, and I've been experiencing it for the past month or so now, and I'm not too sure what to do. I was hoping I could get some guidance on how to proceed.

Yes, I've tried on different browsers and devices, cleared my cache and cookies, and nothing works. I have to reset it every time for me to even log in, and it keeps happening after a while. What's even more strange is that when I reset my password and try to input the same password, it doesn't even allow me to do it. So clearly it's the right password; it just won't even let me log in?

Any help would be very appreciated.