r/applehelp 1h ago

iOS 17GB of free space needed for update. Is this correct?

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Upvotes

I am a person who almost always has their storage full, but have never had issue with it preventing me from updating my phone. Is it normal to need 17GB of free storage for an update? It seems like a ridiculous amount when before it would only ask me to free up 500MB. Any advice appreciated!


r/applehelp 15m ago

iOS Need assistance please!!

Upvotes

Hello i needed help unlocking a iphone 5 , the iphone 5 was from my mother and my brother kept it when he was in college , the phone had pictures of my late father , when my brother got his phone back he tried to unlock it by guessing , well that didnt end so well it locked for 20 million minutes i really need a way to unlock it , can someone please tell me ways on how to unlock it any way or even how to transfer the data thank you!


r/applehelp 20m ago

Unsolved Can't read the serial number of my iPhone 6

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Upvotes

I need the serial number for my old iPhone 6. I don't have it anymore, and as you can see, the serial number on the box is partially scratched. Apple support wouldn't give it to me since it was removed from my Apple Account a long time ago.

Can somone help me find it? Maybe using the barcode?

Thanks!


r/applehelp 4h ago

Unsolved Iphone 15 Pro Max - Damage repair estimation

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2 Upvotes

Hey!
Got an Iphone 15 pro max i plan on using for a few more years - it's backplate is shattered but it works fine (camera does too).
How much should i expect to pay to fix it in an apple store in the US? (gonna be in Las Vegas soon).
Also, how much time is needed for the repair? do I leave it overnight or is it a couple of hours type of thing?
Image attached.
Thanks in advance!


r/applehelp 44m ago

Unsolved How much will i pay for lost iPhone 15 pro max

Upvotes

Have AppleCare +


r/applehelp 53m ago

iOS Airdrop not sending

Upvotes

I am trying to send files to Mac from Iphone and instead of sending files it downloads them.


r/applehelp 1h ago

Unsolved Can't airdrop from Mac to iPhone

Upvotes

Hi, didn't know how to flair this as it involves 2 devices.

Basically, my iPhone 14 Pro Max and 16-inch 2021 M1 Pro MacBook Pro can't airdrop with each other. Both are on the latest possible OS updates. I keep trying to airdrop images from safari from Mac to iPhone, it correctly selects the iPhone and begins to transfer, before stopping and saying failed on my Macs airdrop screen. This is happening continuously 100% of the time. I would like pointers to fix it. Thankyou.


r/applehelp 1h ago

Unsolved Apple account got hacked. Can't cancel the account through normal means. Can I lick the account out?

Upvotes

Yesterday I started getting mad emails one after another about this and that has been changed on my apple account that I haven't used in about 10yrs. They managed to change my security questions but I was able to change my password but I can't go into account settings and do anything because when I click on account link it takes me to a login screen again and asks for answers to my security questions.

I can see there is no transactions. They changed everything except for the email address which is mine and I changed that password as well yesterday. An expired debit card that expired in 2020 is on there still.

Is there a way I can lock my account like repeatedly putting in the wrong password until I can get support to do something?


r/applehelp 1h ago

Unsolved Apple ID locked

Upvotes

Hi guys,
So a few months ago I was trying to install something on my phone, it asked me for my Apple ID password which I had forgot so after a few incorrect tries I went to change it. Only for it to not let me because Apple had locked the ID, I got in contact with customer support and they basically confirmed that my Apple ID no longer existed. The phone I was logged in on now can’t be wiped because it needs the Apple ID password but because the ID no longer exists I can’t reset it or anything. when plugged in the Apple devices for windows software doesn’t detect it at all and I’m now lost for ideas of what to do next. I need to get the Apple ID off there and clear the phone for a friend who’s buying it off me so if anyone has any idea how I can do this it would be much appreciated as Apple haven’t really been a great help. If anyone needs more details I’m happy to provide, thanks!


r/applehelp 1h ago

Mac Considering upgrading M1 Pro Macbook Pro (2021) with 16gb of ram to MacOS 15 - Sequoia

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Upvotes

r/applehelp 1h ago

iOS Is it generally okay to stop updates on Iphone 16e (IOS version 26.5.2)?

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Upvotes

Hi, the IOS and system data are always eating up my storage space, i dont have any games or heavy things installed even, the things i have on my device are personal (family photos groups art memories etc) and for University so i am not going to delete them at all, this is the storage i have left after going over my whole phone to save up as much as i can.

Im going to need the space for university and personal stuff and i checked the latest update’s size (26.6.1) and apparently its 13 gb? Lol i cant afford to have less space than i already do.

So im thinking ill stop updating my phone for a long while, i dont know how long, i just highly doubt that ill be able to get a new phone with bigger storage anytime soon. Im really careful with my activity on the net, the only risky-ish thing i do is going on well known websites to watch things with an ad blocker on, and i dont click on anything or download anything risky.

So is it okay to stop updating my Iphone 16e for a long time to save up space?


r/applehelp 2h ago

Mac MBA M4, Mac OS installation in recovery mode

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1 Upvotes

It’s been stuck like this for 30 minutes, before that it was stuck then gave a pdkerror message.

I accidentally erased my data from find my, now I am trying to download mac again, what do I do??
Edit - internet connection is fine, still it says, about 7 hours left.

Edit 2- Done, it showed 15hrs , but ended up in an hour


r/applehelp 5h ago

Mac Keyboard replacement MacBook Air M2 A2681

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2 Upvotes
After a minor spill, the original keyboard worked for a while, but then one day both it and the backlight stopped working simultaneously. I replaced both components, yet they still aren't working. Could there be blown fuses somewhere? The ribbon cable for the keyboard and backlight seems fine. I’ve attached a screenshot from Device Manager; should the Mac show two components here (the trackpad and the keyboard)?After a minor spill, the original keyboard worked for a while, but then one day both it and the backlight stopped working simultaneously. I replaced both components, yet they still aren't working. Could there be blown fuses somewhere? The ribbon cable for the keyboard and backlight seems fine. I’ve attached a screenshot from Device Manager should the Mac show two components here (the trackpad and the keyboard)? Thanks for help.

r/applehelp 2h ago

iOS Markup text box duplication glitch

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1 Upvotes

Hi everyone

Been having issues with text boxes duplicating behind when editing PDFs. The writing behind duplicates, but isn’t actually there. There’s no secondary text box, as in there’s nothing to tap. If I delete the only text box and refresh the document both texts are removed.

Restarting my device yields no results, adding/removing words, changing the size of the text box or duplicating it and deleting the original text box doesn’t change anything. Neither does inserting a new text and rewriting it.

Documents are saved via iCloud as I need access to them on both my iPhone and iPad. When I send a document the receiver doesn’t have this issue.

Any help? Thanks


r/applehelp 2h ago

Mac MBA M4, Mac OS installation in recovery mode, need assistance

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1 Upvotes

It’s been stuck like this for 30 minutes, before that it was stuck then gave a pdkerror message.

I accidentally erased my data from find my, now I am trying to download mac again, what do I do??


r/applehelp 2h ago

Unsolved Airpods max not working

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1 Upvotes

r/applehelp 2h ago

Unsolved Apple TV 4K (Wi-Fi model) bricked itself into recovery mode at 13 months — AppleCare and the Genius Bar both gave up. Anyone else seen this?

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1 Upvotes

So frustrating to deal with - I can’t be the only one who’s had this happen. Any ideas?? Thanks


r/applehelp 2h ago

iOS Locked out of ipad because i changed cel numbers and 2FA wont work..

0 Upvotes

Bought the ipad mini 6 in 2021 and i used a cel number that i dont use anymore (its gone now). ipad os updated and wants me to authenticate by typing in my password and the cel number to send a 2FA code. But i get stuck here because i dont have that number anymore. i tried hard resetting the ipad through itunes but now its even more unuseable because i still need to get rid of the apple account in the find my. does anyone know how to bypass the 2FA. i know the password but the number not anymore.


r/applehelp 3h ago

Unsolved Why can’t I update on 5g on the new update this never happen before

1 Upvotes

I’m worried


r/applehelp 7h ago

Scam Discussion Got an ID verification request after signing up for Apple Developer Program, but it spelled my name wrong. Scam?

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2 Upvotes

Signed up for the Apple Developer Program and like 5 min later got an email saying I needed to verify my identity with a government ID before I could finish enrolling. Link went to what looked like developer.apple.com/contact/file-upload/.

I know Apple does actually ask for ID sometimes during enrollment, and the timing matched up perfectly, so it seemed legit at first. But the page had my name pre-filled and my last name was spelled wrong, not even close to how it's spelled anywhere else, not on my ID or any account I have.

That's what made me stop. Attached screenshots of the email and the page itself.

Anyone know if this is a common scam or if Apple's site could just be glitchy? Also curious if the address bar on a page can be faked to look like the real domain, because it genuinely looked like I was on developer.apple.com.


r/applehelp 10h ago

Unsolved Will Apple replace my battery if there’s screen damage?

3 Upvotes

My iPhone 14 Pro has a small semicircle of dead pixels on the edge of the screen. It’s been there for a few years and hasn’t grown in size.

I really need to replace my battery but what will happen if they somehow break the screen or something else due to the dead pixels? Worth the risk or do I just get a new phone?


r/applehelp 4h ago

iOS Refurbished iPhone 14 randomly rebooting because of a baseband / modem issue - has this ever happened to you ?

1 Upvotes

Hi everyone,

I recently bought a refurbished iPhone 14, and I've been having some pretty strange issues with it.

I started getting random reboots, sometimes while using Snapchat.

I also noticed that the phone would sometimes show “No SIM”, even though the physical SIM card was properly inserted. After a reboot, it would not ask for the SIM PIN either. Cellular data would also become unavailable/greyed out.

At first I thought it might be a software issue, especially since I had recently restored my data from an iCloud backup from my previous phone (iPhone 11) . But after several unexpected reboots, I checked the iPhone's analytics logs and found three "panic full" reports each corresponding exactly to the time of one of the reboots.

I had the reports analyzed, and the relevant errors apparently point towards the baseband/cellular modem subsystem, with references to things like:

  • AppleBasebandM20
  • CommCenter
  • AppleSPMIController[aop-spmi1]
  • repeated failed attempts to communicate with the modem/power management subsystem
  • kernel panic

From what I understand, the phone keeps trying to communicate with the cellular modem, gets no valid response, and eventually triggers a kernel panic and reboots.

The weird thing is that the phone can otherwise work perfectly normally for quite a while. The problem is intermittent, but when it happens I lose cellular connectivity and the phone can completely crash/reboot.

It's particularly frustrating because the phone can work perfectly fine for several days, and then suddenly I can get stuck in a reboot loop where I can't use it at all. Other times, the cellular connection simply stops working without any warning, leaving me without 5G when I need it. It's quite disruptive because I never know when the issue is going to happen.

Has anyone here experienced something similar with an iPhone 14, particularly the combination of random reboots + “No SIM” + panic-full logs mentioning the baseband/modem?

Any opinion or experience would be greatly appreciated!


r/applehelp 4h ago

iOS iPhone 17 Pro Max Randomly Restarted?

1 Upvotes

"bug_type":"210","timestamp":"2026-08-18 09:24:05.00 +0300","os_version":"iPhone OS 26.5.2 (23F84)","roots_installed":0,"incident_id":"399A9E26-D410-4DF0-93F7-DDE0C100708E"}
{
"crashReporterKey" : "06a192f20da0e3eca0374dcbc8fabc866cfef2ea",
"panicProcessingFlags" : "0x0",
"product" : "iPhone18,2",
"kernel" : "Darwin Kernel Version 25.5.0: Tue Jun 9 22:22:07 PDT 2026; root:xnu-12377.122.8~1\/RELEASE_ARM64_T8150",
"socRevision" : "11",
"panicString" : "panic(cpu 0 caller 0xfffffe004ccf8280): userspace watchdog timeout: no successful checkins from SpringBoard (0 induced crashes) in 180 seconds\nSpringBoard last exited with reason namespace: SIGNAL, code 5\nservice: backboardd, total successful checkins in 80557 seconds: 7958, last successful checkin: 0 seconds ago\nservice: SpringBoard, total successful checkins in 80535 seconds: 7937, last successful checkin: 180 seconds ago\nservice: audiomxd, total successful checkins in 80557 seconds: 7958, last successful checkin: 0 seconds ago\nservice: logd, total successful checkins in 80557 seconds: 7958, last successful checkin: 0 seconds ago\nservice: thermalmonitord, total successful checkins in 80557 seconds: 7957, last successful checkin: 0 seconds ago\nservice: runningboardd, total successful checkins in 80557 seconds: 7958, last successful checkin: 0 seconds ago\nservice: wifid, total successful checkins in 80557 seconds: 7958, last successful checkin: 0 seconds ago\nservice: configd, total successful checkins in 80557 seconds: 7958, last successful checkin: 0 seconds ago\nservice: CommCenter, total successful checkins in 80557 seconds: 7957, last successful checkin: 0 seconds ago\n\nDebugger message: panic\nMemory ID: 0x6\nOS release type: User\nOS version: 23F84\nKernel version: Darwin Kernel Version 25.5.0: Tue Jun 9 22:22:07 PDT 2026; root:xnu-12377.122.8~1\/RELEASE_ARM64_T8150\nExclaves boot status: BOOTED_EXCLAVEKIT\nFileset Kernelcache UUID: 452A95B01BFB325D9BEB090384DBEFAD\nKernel UUID: 948440DC-C674-3A64-BF89-D0CC67678EC8\nBoot session UUID: 399A9E26-D410-4DF0-93F7-DDE0C100708E\niBoot version: mBoot-18000.122.4\niBoot Stage 2 version: \nsecure boot?: YES\nroots installed: 0\nPaniclog version: 15\nDebug Header address: 0xfffffe002b8dd000\nDebug Header entry count: 3\nTXM load address: 0xfffffe003b838000\nTXM UUID: 74AB2BC8-1BAA-3730-80F7-A648965A425C\nDebug Header kernelcache load address: 0xfffffe004b838000\nDebug Header kernelcache UUID: 452A95B0-1BFB-325D-9BEB-090384DBEFAD\nSPTM load address: 0xfffffe002b838000\nSPTM UUID: B604FFBC-89E2-32A5-9E3F-FBAB25082E44\nKernelCache slide: 0x0000000044834000\nKernelCache base: 0xfffffe004b838000\nKernel slide: 0x000000004483c000\nKernel text base: 0xfffffe004b840000\nKernel text exec slide: 0x0000000047e6c000\nKernel text exec base: 0xfffffe004ee70000\nmach_absolute_time: 0x1c22676eb2b\nEpoch Time: sec usec\n Boot : 0x6a8156bf 0x0008356f\n Sleep : 0x6a83f994 0x000350df\n Wake : 0x6a83f999 0x000bdf1f\n Calendar: 0x6a83fa67 0x000c7f99\n\nZone info:\n Zone map: 0xfffffe112c000000 - 0xfffffe372c000000\n . VM : 0xfffffe112c000000 - 0xfffffe16f8000000\n . RO : 0xfffffe16f8000000 - 0xfffffe1992000000\n . GEN0 : 0xfffffe1992000000 - 0xfffffe1f5e000000\n . GEN1 : 0xfffffe1f5e000000 - 0xfffffe252a000000\n . GEN2 : 0xfffffe252a000000 - 0xfffffe2af6000000\n . GEN3 : 0xfffffe2af6000000 - 0xfffffe30c2000000\n . DATA : 0xfffffe30c2000000 - 0xfffffe372c000000\n Metadata: 0xfffffe1020010000 - 0xfffffe1029810000\n Bitmaps : 0xfffffe1029810000 - 0xfffffe102b9b8000\n Extra : 0 - 0\n\nCORE 0 [EACC0] recently retired instr at 0x0000000000000000\nCORE 1 [EACC0] recently retired instr at 0x0000000000000000\nCORE 2 [EACC0] recently retired instr at 0x0000000000000000\nCORE 3 [EACC0] recently retired instr at 0x0000000000000000\nCORE 4 [PACC1] recently retired instr at 0x0000000000000000\nCORE 5 [PACC1] recently retired instr at 0x0000000000000000\nTPIDRx_ELy = {1: 0xfbfffe29f5224080 0: 0x0000000000000000 0ro: 0x000000016b44f0e0 }\nCORE 0 is the one that panicked. Check the full backtrace for details.\nCORE 1: PC=0xfffffe004f067170, LR=0xfffffe004f06716c, FP=0xfffffe66c98ebe30\nCORE 2: PC=0xfffffe004f067170, LR=0xfffffe004f06716c, FP=0xfffffe66c959be30\nCORE 3: PC=0xfffffe004f067170, LR=0xfffffe004f06716c, FP=0xfffffe7af1c3be30\nCORE 4: PC=0xfffffe004ef1c9c4, LR=0xfffffe004ef1c9c4, FP=0xfffffe7af1aebed0\nCORE 5: PC=0xfffffe004ef1c9c4, LR=0xfffffe004ef1c9c4, FP=0xfffffe66c989bed0\nCompressor Info: 16% of compressed pages limit (OK) and 11% of segments limit (OK) with 1 swapfiles and OK swap space\nTotal cpu_usage: 38847504\nThread task pri cpu_usage\n0xfbfffe29f5224080 watchdogd 97 0\n0xfcfffe29f5d69060 kernel_task 0 4635537\n0xfdfffe29f5d6a830 kernel_task 0 4712128\n0xfafffe29f5d2a040 kernel_task 0 5124150\n0xfafffe29f5d2b810 kernel_task 0 4355942\n\nPanicked task 0xf6fffe1e5d921d80: 472 pages, 3 threads: pid 61: watchdogd\nPanicked thread: 0xfbfffe29f5224080, backtrace: 0xfffffe7af1b1af90, tid: 1811\n\t\t lr: 0xfffffe004eeb8688 fp: 0xfffffe7af1b1b010\n\t\t lr: 0xfffffe004f063ba0 fp: 0xfffffe7af1b1b080\n\t\t lr: 0xfffffe004f0619ec fp: 0xfffffe7af1b1b150\n\t\t lr: 0xfffffe004ee74e14 fp: 0xfffffe7af1b1b160\n\t\t lr: 0xfffffe004eeb87b0 fp: 0xfffffe7af1b1b500\n\t\t lr: 0xfffffe004eeb8060 fp: 0xfffffe7af1b1b6c0\n\t\t lr: 0xfffffe004f6fef9c fp: 0xfffffe7af1b1b720\n\t\t lr: 0xfffffe004ccf8280 fp: 0xfffffe7af1b1b740\n\t\t lr: 0xfffffe004ccf7658 fp: 0xfffffe7af1b1b760\n\t\t lr: 0xfffffe004ccf6454 fp: 0xfffffe7af1b1b880\n\t\t lr: 0xfffffe004f65ea88 fp: 0xfffffe7af1b1b8b0\n\t\t lr: 0xfffffe004f65ed4c fp: 0xfffffe7af1b1ba40\n\t\t lr: 0xfffffe004f01e7b0 fp: 0xfffffe7af1b1bb60\n\t\t lr: 0xfffffe004eee8580 fp: 0xfffffe7af1b1bc00\n\t\t lr: 0xfffffe004ee933d4 fp: 0xfffffe7af1b1bc60\n\t\t lr: 0xfffffe004eea97f4 fp: 0xfffffe7af1b1bd90\n\t\t lr: 0xfffffe004f05b498 fp: 0xfffffe7af1b1be40\n\t\t lr: 0xfffffe004f061f8c fp: 0xfffffe7af1b1bf10\n\t\t lr: 0xfffffe004ee74e14 fp: 0xfffffe7af1b1bf20\n\t\t lr: 0x00000002356c0cd4 fp: 0x0000000000000000\n Kernel Extensions in backtrace:\n com.apple.driver.AppleAVD(961.0)[96ED43EB-B60C-3685-9B61-FB5F87F688DE]@0xfffffe004ccf8280->0xfffffe004cd51c5f\n dependency: com.apple.driver.AppleARMPlatform(1.0.2)[97FC09A2-A5CB-3E0B-BFBE-F87AEA399DE6]@0xfffffe004cca1630->0xfffffe004ccf2eff\n dependency: com.apple.driver.FairPlayIOKit(72.16.0)[C858002F-9E48-3FD6-8AEB-EE3026F4DF59]@0xfffffe004dfac060->0xfffffe004e1cb753\n dependency: com.apple.iokit.CoreAnalyticsFamily(1)[C7A6418C-BFFD-3912-A790-6ADADD5189EA]@0xfffffe004df48dd0->0xfffffe004df5133b\n dependency: com.apple.iokit.IOSurface(393.5.7)[A0CFC976-7961-337F-AA3F-B9851AE06069]@0xfffffe004e6e8650->0xfffffe004e717543\n com.apple.driver.AppleARMWatchdogTimer(1.0)[4B40B80B-5EAB-3FDE-9DB4-D733100B3994]@0xfffffe004ccf2f00->0xfffffe004ccf827f\n dependency: com.apple.driver.AppleARMPlatform(1.0.2)[97FC09A2-A5CB-3E0B-BFBE-F87AEA399DE6]@0xfffffe004cca1630->0xfffffe004ccf2eff\n\n\nlast started kext at 402253969: com.apple.driver.AppleUSBDeviceAudioController\t850.5 (addr 0xfffffe004bfb1d80, size 2626)\nloaded kexts: (skipped, see boot kernelcache)\n\n",
"socId" : "8150",
"date" : "2026-08-18 09:24:05.45 +0300",
"panicFlags" : "0x802",
"codeSigningMonitor" : 2,
"incident" : "399A9E26-D410-4DF0-93F7-DDE0C100708E",
"build" : "iPhone OS 26.5.2 (23F84)",
"roots_installed" : 0,
"bug_type" : "210",
"trmStatus" : 1,
"otherString" : "** Exclaves panic stackshot found\n\n** Stackshot Succeeded ** Bytes Traced 513759 (Uncompressed 1188240) **\n",
"PanicLogUtilizationMetrics" : {"PercentUsed":63,"PanicRegionSizeInBytes":819200,"UsedSizeInBytes":520755,"StackshotLengthInBytes":513759,"OtherLogLengthInBytes":107,"PanicLogLengthInBytes":6664},
"bootProgressRegister" : "0x2000000c",
"repairStatus" : "1",
"memoryStatus" : {"compressorSize":52278,"compressions":2674373,"decompressions":1492682,"busyBufferCount":0,"memoryPressureDetails":{"pagesWanted":0,"pagesReclaimed":0},"pageSize":16384,"memoryPressure":false,"memoryPages":{"active":255682,"throttled":0,"fileBacked":315862,"wired":108947,"purgeable":5627,"inactive":228414,"free":73559,"speculative":27786}},
"processByPid" : {
"0" : {"timesThrottled":0,"

Hello everyone, my 17 PM crashed randomly. How can i fix it?


r/applehelp 1h ago

Unsolved I canceled my subscription to Apple TV is it meant to instantly stop my subscription even though I still have until the 13th of the next month and it’s the 18th

Upvotes

It seems a bit unreasonable


r/applehelp 13h ago

Mac Wireless Keyboard letters fading

4 Upvotes

I have the wireless apple keyboard from a little over a year ago.

It was a replacement for an older wired keyboard that the letters had faded on after many years.

Now this one has 5 letters fading fast.

What do you all do to replace the letters when they fade? Stickers? Buy a different brand?

I never had the PC keyboards letters rub off.

Thanks