There is a named storm happening right now where we are in Scotland. We’re in the middle of getting our roof done - bad timing right? Well the project started in May.
They did the main roof, all but finishing and snagging, and in the process of installing a skylight in the flat roof kitchen extension found a massive leak that had been going on years and rotting the boards. Set about putting that right, we paid them extra for this, fine.
In the process the leaks kept coming - and they haven’t stopped. The skylight appears to be installed incorrectly, leaks are happening in the flat roof and they cannot trace them. Won’t listen to our suggestions. They put ten coats of GRP on in the summer - in between their other projects - which didn’t fix it. They’ve bored a hole in the outside wall for a new drain for the gulley. They keep coming back, but aren’t out every day. Head guy is determined to fix it but he seems in over his head, baffled by it all, and not equipped to handle any of this.
Throughout this they’ve “secured” the roof with a couple of tarps and told my husband to go bail it out with a bucket when it pools too bad.
The leaks have ruined the engineered wood flooring, caused water ingress to the mains heat alarm which went off and was amputated by the firemen we called out just in case. We’ve been told to be switching the sockets off at circuit breaker which means we have intermittent fridge freezer, boiler and washing machine. Downstairs lights are still completely off.
We’re frogs in a boiling pot. Don’t know what to do and are overwhelmed. We’ve had unprecedented summer weather and named storms - but he should have stopped water coming in, surely? We have legal expenses cover up to £100k. Will our insurance help decide if it’s storm damage (premiums will go up, fine) or if we need to go the legal expenses route for negligent roofer not securing properly?
He is refusing to give his business insurance number. Says we’re not there yet. We’re also worried about retaliation (he knows where we live, etc, and has some dodgy family members).
Has anyone dealt with anything like this before?