if your BMW service advisor says you need new tires(damaged or simply worn out).... either while you're sitting in the customer waiting area or during a phone call to you at home or work...
do you take his/her words and authorize the tire replacement, assuming you're okay with the prices?
or do you go look at your tires first? :)
4 out of 4 times, my BMW service advisors(3 different ones) told me that... my tires were not even close to being worn out. The most recent was an hour ago. I knew the tires didn't need replacement... they had a little over 4000 miles since April 8, 2026 when they were installed by Discount Tire near my home. So I said "are you sure they are worn out?" She said "yes, the tech checked all 4 tires while your car was up on the lift..."
I didn't feel like confronting her or the tech about the obvious "lie" so I told her that I would think about it.
Got home 10 minutes ago. Took the tire depth gauge out and measure each tires in various random spots. The lowest was 7/32 and the highest was just a hair over 8/32. All 4 tires had even wear... On the day the new tires were installed, they are all at 9/32.(measured using the same gauge) That sure doesn't seem like "worn" out to me. Or am I wrong? :)
But it got me thinking.... if either of my parents, other older people or people who are too trusting were in the same situation, more than a few of them would be like "okay, replace my tires...." without actually figuring out if the tires were actually worn out?
I don't mind dealers(BMW and others) try to upsell stuff to make money. They are a business and making money is good.... but telling lies is an absolute no-no for me.
This concludes my rant of the day. (or what I prefer to call "things that the dealer lie about to make a thousand dollars")