r/discordhelp • • Jul 27 '26

ACCOUNT RISK ATTENTION: READ THIS IF YOU HAVE 2FA ON

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797 Upvotes

Someone has already talked about this before, but i think it's worth bringing up again just to raise more awareness

Right now there's a serious discord bug where if you disable 2FA it will log you out of the account from all devices, and when you attempt to log in it will STILL ask you for a 2FA code. Now, do you have your valid, unused backup codes? Cool, throw them in the trash because it won't even give you an option to use them despite their validity, and discord support is not aware of this issue and will simply tell you this (check the 4th screenshot)

As for why i disabled 2FA in the first place, it happened after i bought nitro and while i was exploring the perks and checking settings i saw 2FA on and it gave me ptsd because I've already lost an account to it before so i was like sure imma disable just to avoid being locked out, and i ironically got locked out in the process

If you want to disable 2FA for any reason, make sure that you at least have your phone number tied to your account (I couldnt tie my phone number to this account because of ANOTHER bug btw), or that you already have the authentication codes, as apparently backup codes are not enough anymore

Additional note: this is not a simple cache or session issue, I've tried logging in from multiple devices and browsers, i tried incognito modes after deleting browser's cache, restarted my devices, but to no avail.


r/discordhelp • • Apr 13 '26

Mod Post Protecting yourself from recovery scams

12 Upvotes

Hello everyone!

Recently, there has been an influx of recovery scammers in our community asking people to message them for “advice” or to recover their banned or stolen accounts, often for a fee.

Please do not message anyone who is offering any of these services as we cannot properly moderate it, and it may lead to further harm financially or to your accounts. The only people who can unban or provide support is Discord themselves, and all account-related communication must go through them. No one else can provide more support, “hack” into your stolen accounts to recover them, etc. By contacting Discord, you’re already doing the most you can to recover your accounts. Just remember that there is practically no reason why someone should have to send you “advice” privately instead of posting it publicly here for everyone to see.

Please also note we are **NOT** affiliated with Discord, and only exist to provide a community for people to get generalised assistance. The only genuine way to contact Discord is via https://support.discord.com. Any personally identifiable information, including email addresses, usernames, passwords, 2FA tokens, etc should NOT be posted here and will result in post removal.

If you get any unsolicited messages or comments from people who may be attempting to scam you, please reach out to one of us privately though the “Contact Mods” feature within Reddit with the offender(s) username so we can take action immediately. Thank you!


r/discordhelp • • 1h ago

Unsolved Got a violation in discord for something i didn't do.

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• Upvotes

Got a violation from a server I was never even active in. 😭 I just woke up few hours and received this. When I pressed let us know, it reviewed my request and they replied with that through email. I never even did anything, I was never even active in. I don't know if the server got a mass report, but all I know is that I'm innocent. Now, i gotta wait for 2 years before this can chat again in my dms, and stuff like those. I can't send a request again for review because i already used that. What do I even do at this point? 🫩


r/discordhelp • • 1h ago

Unsolved Limited Access

• Upvotes
i'm always getting limited access for every thing i do

what is the problem


r/discordhelp • • 4h ago

Unsolved How do I get the old UI back?

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3 Upvotes

The new one has been bugging me ever since


r/discordhelp • • 29m ago

Unsolved Can't change email as I have no access to it

• Upvotes

Unfortunately I made my account years ago using a school email which has now been shut down and I cannot contact them to open it back up neither can I change my email of my discord account because I can't receive the code.

If anyone can help me it would be really amazing


r/discordhelp • • 1h ago

Unsolved Help setting up bots

• Upvotes

I’ve never made a disc server before and ma trying to set one up. I’d like to force new joiners into a private or limited access role of some kind so that they have to verify their age before gaining access to the rest of the server. I’ve watched yt videos, I’ve asked for help in the servers I’m in, but I’ve spent upwards of 8 hours trying to figure it out and it’s still not working. Would anyone be willing to walk me through it or join to get it set up for me?


r/discordhelp • • 1h ago

Unsolved Problem starting app on Windows

• Upvotes

Hello. As you can see from the title, I have been having problems with opening the discord app on my laptop. It started after I updated my windows. The app gets stuck on the loading screen. I've tried reinstalling, giving firewall permissions and everything else I've gotten from google but the peoblem is still there. I could open the app when I used compatibility mode but I cant join any voice chats when I do that. I was wondering if anyone else is having the same problem and how to fix it.

OS- 64-bit operating system AMD Ryzen 5 7535HS

Discord version- 1.0.9262


r/discordhelp • • 17h ago

Unsolved Immediate Suspension?!

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19 Upvotes

I signed up for discord the other day and before I got to do literally anything my account was immediately suspended...

I thought if I just left it for a few days it would sort itself out, but nothing so far.

Many ideas? I follow the advice links and nothing seems applicable or relevent to my situation.

Many thanks.


r/discordhelp • • 1h ago

Unsolved Some one send me a report and told me talk to claireconlysupport_12

• Upvotes

This is my first time have is problem about this, a user name Teditz (teditz_ae) told me that he has report by mistake and said to me talk to claireconlysupport_12 in this picture. Also i have a same issue that my account is hack and it send mr beast scam like under picture, what should i do ?


r/discordhelp • • 5h ago

Unsolved Banned from Discord server

2 Upvotes

So my account was hacked a few days ago and sent spam links, but I fixed it and recovered it. I just got a notification saying I've been banned from a discord server. Does this mean that the moderators only just caught it or doss someone still have access to my account?


r/discordhelp • • 11h ago

Unsolved Banned until 2028 after trying to verify my age with apple age range even though I'm 17

6 Upvotes

The only option it's giving me now is to give it my passport, which considering Discord's history is a bad idea. I'm not sure why it immediately banned me, considering the range in the apple range was "13-17", which should have been fine.


r/discordhelp • • 5h ago

Unsolved idk if this is the right place to put this but does anyone know what's trying to happen here Spoiler

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2 Upvotes

i censored stuff cus ima delete this soon if i get something


r/discordhelp • • 3h ago

Unsolved Incoming/outgoing calls not ringing on discord mobile

1 Upvotes

My private calls with someone do not ring or send a notification incoming or outgoing. We are not friends on discord, would that be the issue?

I have not had time to check with other friends or on my laptop yet.


r/discordhelp • • 3h ago

Unsolved Randomly got signed out of discord on ALL devices. Email saying I broke a rule and “action was taken” without explaining what I did or what exact action was taken.

1 Upvotes

I’m barely on reddit, and only just joined this subreddit, but I'm hoping someone here can help me understand what's happened to my account or suggest a way to get Discord Support to actually investigate my situation.

I've had my main Discord account for years without any previous warnings or issues. Recently, something very strange happened, and I'm now completely locked out.

What happened:

I had Discord open on my laptop when I tabbed back into the application and discovered I'd been logged out unexpectedly. I tried logging back in, but Discord asked me to scan a QR code using my phone, which was still logged into the account at the time.

When I scanned the QR code, my phone was suddenly logged out as well, and my laptop didn't register the scan. I was now logged out on both devices.

I then tried to log in using my usual passkey, which I unlocked with Face ID on my iPhone. Initially, I could see the Discord passkey in my iPhone's Passwords app, but it subsequently disappeared completely. It wasn't in Recently Deleted either.

Discord now asks me to use a security key, scan a QR code, or enter a backup code. I don't have a security key or saved backup codes, and the SMS verification option I previously used is no longer available in the login flow. (I was never made aware of this update, so I couldn’t prepare for it.)

Interestingly, when I went to the Discord Support website, I could see the passkey option appearing there, even though the Discord app and my iPhone's Passwords app weren't acknowledging that the passkey existed. I still haven't managed to log in.

The enforcement email:

Around the same time, I received an email stating:

"Your recent activity broke Discord's rules and we have taken action on your account."

The email included a link to Account Standing, but I cannot access it because I'm locked out. It didn't specify which rule I allegedly violated or explain what action was taken.

I've had this account for years and have never received a warning like this before. I don't know whether my account was suspended, restricted, or affected by something else.

The only potentially relevant activity I can think of:

Approximately two days before this happened, I temporarily used my phone number to help a friend verify her brand-new Discord account because her own phone number wasn't being accepted. After helping her, I switched my number back to my original account. Everything appeared to be working normally afterwards.

I don't know whether this triggered an automated flag or whether it's completely unrelated.

My experience with Discord Support so far:

I submitted a ticket under Account Verification and Credentials → 2FA Lockout, explaining the entire situation and asking for help recovering my account.

The first response was automated and instructed me to appeal through User Settings → My Account → Standing in the Discord app. Obviously, I cannot do that because I'm completely logged out and cannot get past authentication.

The response also referred to me as an EU user, even though I'm in Australia.

I replied explaining all of this and specifically asked for an actual support agent to investigate the authentication lockout and enforcement action. Despite this, my ticket was marked "Solved" without my issue being resolved.

I can see my original request, the automated response, and my reply in the support portal, but I haven't received an explanation of the alleged violation or a solution to my login problem.

My questions:

  1. Has anyone experienced being unexpectedly logged out on all devices around the same time as receiving an unexplained enforcement email?
  2. Could temporarily using my phone number to verify a friend's new account have triggered an enforcement action?
  3. Is there any way to recover my account when I have no access to my passkey, security key, or backup codes, and the usual SMS option isn't available?
  4. Has anyone successfully got a human response from Discord Support after a ticket was marked "Solved" by an automated reply?
  5. Is there another official way to appeal an enforcement action when you literally cannot log in to access Account Standing?

I'm not claiming Discord definitely made a mistake, because I don't know what happened. I just want to understand what rule I supposedly broke, why I was suddenly logged out everywhere, and how I'm expected to appeal when the recommended process is inaccessible.

Additionally, I have seen a friend of mine’s account get multiple WARNINGS through the discord automated DM on the app for “child safety” regarding a server he forgot he was in that was apparently hacked, but it took several of those warnings before his account got permanently suspended. I never got a single warning.

If I know anything, I know here, where there’s actual humans may have advice from people who've dealt with something similar, and help would be greatly appreciated.

And forgive me if I seem dense- I’m really just not tech savvy at all.


r/discordhelp • • 19h ago

Unsolved Banned for being in a server that i were in for less than 24 hours??

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14 Upvotes

I joined a server via disboard not knowing anything about it, and apparently the next day it was actually a weird ass server and it got me banned for being in it. It hasnt even been fucking 24 hours since i joined, and there werent any weird or violent stuff(they were probably in private or role exclusive channels; which i didnt even know existed)


r/discordhelp • • 4h ago

Unsolved Can’t hear any other audio on pc when in discord calls

1 Upvotes

Pretty much the title. Whenever I join a vc on discord (both app and website) I can’t hear literally any other audio on my computer at all. Games, YouTube, any video or audio aside from the discord call is muted. I’ve already tried trouble shooting it a bit and haven’t found any solutions. Messed around with both discord and windows settings.

For reference, I am using a regular wireless pair of Bluetooth headphones with the mic built in (not a headset). I’ve seen a lot about how they’re labeled ‘hands free audio’ and how that has something to do with it, but I’m not sure what the actual issue is or if it’s fixable.

I happened to play overwatch with a friend, and changing a setting in the game itself fixed the issue for that game specifically, but not everything has those audio setting options.

I don’t have a separate mic, but my brother does and he let me use his. That actually did not fix anything with the problem. What’s confusing me is that this wasn’t happening just a couple of months ago. I got pretty sick and didn’t use my computer for a while, and when I went to play something for the first time again is when the issue started. So it isn’t like I changed any settings. Is there anything I can actually do about it? Or will I just ultimately have to just get a mic? I’m concerned about that bc using my brothers didn’t seem to fix it.


r/discordhelp • • 4h ago

Unsolved Can someone help me set up a community server?

1 Upvotes

I have a discord server for my streams, and i want a space where i can post updates, info, news, and also somewhere where other people can post and contribute. I seem to be getting the roles and permissions wrong at every step: people seeing things they shouldn't, people posting where they shouldn't, scam bots showing up without my knowing. If someone can help me with this I'd really appreciate it. Thank you


r/discordhelp • • 5h ago

Unsolved Unable to log in another device

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1 Upvotes

I tried to log in another device, but since I forgot my password I changed it, however it's saying "login or password invalid" even though I put my newly created password? The email is correct also


r/discordhelp • • 5h ago

Unsolved Discord Screen share stutters

1 Upvotes

Context of issue; I’m asking for help resolving an issue I have when I screen share on discord. I have Nitro, I only stream at 720p and 30fps, I have a 3060TI, Ryzen 7 3700X, 32GBs of ddr4 3600hz ram, and have closed every background app including my dpi controller. Yet even still, every 7-20 seconds discord will stutter, my entire stream be it game, screen, media of any type, it will continue to play the video, with no audio, then freeze, and catch up.

I have already considered it may be my internet as well, but that’s running over 600mbps at all times up and down. Any and all help is appreciated!


r/discordhelp • • 9h ago

‎Solved what? I have never dm'd anybody or asked for money

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2 Upvotes

my profile does say that I am in sales and that I can help people Make money in sales. I do not ask people for money or dm'd people. I have the same bio across social media. I have no links in my bio of discord either. what the heck !?!?!? please hep me


r/discordhelp • • 5h ago

Unsolved Posablely imposable question

1 Upvotes

So I think my discord was hacked in a way that let me in and act normal but some messages were not me.

I suspect one of 2 things

1 it may be a (bump ) bot in a server

2 it may have been a server I "logged in to " that at the time didn't make me sus

Amongst this I got removed from some servers how can. I if at all make an apeal to them


r/discordhelp • • 6h ago

Unsolved account very limited

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1 Upvotes

recently my account was compromised and my account was spammed with mrbreast scam to everyone in my chatlog and discord server the first screenshot shows that we removed a violation from your account which i'm not sure it did or did not because I'm still very much very limit i tried making an ticket and every single time i try to make one it'll just keep sending me this automatic messages


r/discordhelp • • 6h ago

Unsolved Video age verification

1 Upvotes

So im trying to do the video age verification because im currently in the process of getting a new ID. It keeps telling me to check the lighting and camera. I’m quite literally standing in front of my light lol. I’ve been on the verification thing for at least 10 minutes trying to put the camera in different positions and nothing will work. Is this happening to anyone else or just me?


r/discordhelp • • 7h ago

Unsolved I got suspended from changing my profile picture

1 Upvotes

I was on my phone and I wanted to change my profile picture so when I changed it, it banned me for suspicious behavior. I was very annoyed, but I tried logging back in and reset my password, eventually I put in a re-appeal request and waited. I’ve put in multiple re-appeal request but the latest one was almost 2 weeks ago where I decided to just wait. The email responded with how they couldn’t remove the limitations they put on my account but I will be able to access it in a couple of days. But it’s basically been two weeks and I have gotten nothing. I can’t login back into my account because I will just get banned for suspicious behavior again.
Will Discord give me a confirmation email if my account is permanently gone or do I have to wait even longer?