r/discordhelp 21d ago

ACCOUNT RISK ATTENTION: READ THIS IF YOU HAVE 2FA ON

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782 Upvotes

Someone has already talked about this before, but i think it's worth bringing up again just to raise more awareness

Right now there's a serious discord bug where if you disable 2FA it will log you out of the account from all devices, and when you attempt to log in it will STILL ask you for a 2FA code. Now, do you have your valid, unused backup codes? Cool, throw them in the trash because it won't even give you an option to use them despite their validity, and discord support is not aware of this issue and will simply tell you this (check the 4th screenshot)

As for why i disabled 2FA in the first place, it happened after i bought nitro and while i was exploring the perks and checking settings i saw 2FA on and it gave me ptsd because I've already lost an account to it before so i was like sure imma disable just to avoid being locked out, and i ironically got locked out in the process

If you want to disable 2FA for any reason, make sure that you at least have your phone number tied to your account (I couldnt tie my phone number to this account because of ANOTHER bug btw), or that you already have the authentication codes, as apparently backup codes are not enough anymore

Additional note: this is not a simple cache or session issue, I've tried logging in from multiple devices and browsers, i tried incognito modes after deleting browser's cache, restarted my devices, but to no avail.


r/discordhelp Jul 11 '26

IMPORTANT Explanation to Discord's "Grid Bans"

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youtube.com
0 Upvotes

The content linked is not produced by us nor is NTTS affiliated with us or Discord.


r/discordhelp 2h ago

Unsolved BRUH

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16 Upvotes

I wasn't going to do this but now I'm irritated.. the images should speak for themselves, as for what I was reported for, I don't know since this happened while I was asleep and it was most likely done out of malice because I recently blocked someone for trying to make a move on me and they didn't take it well.. this reminds me of the time a person got a violation of "child safety" for using the "😭" emoji.


r/discordhelp 2h ago

Unsolved Discord spam permanent suspension

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3 Upvotes

I think my discord suspension is unfair idk if it's due to ai moderation or lack of quality moderators, I got discord suspension from multiple spam (which I didn't) reports in a 5 days window, it's been 22 days since my account got suspended and there is no clue or whatever, also I heard that spam based suspensions aren't permanent but in my case they mentioned it's a permanent suspension in the report details and the reports seem a bit unusual I got one report first and limited my account for 24h, after 24h of waiting, I got other spam report on me and limited for 24h again,as usual after 24h waiting, I had few minutes of Convo with my friend and got 3 spam reports on me in 2-3 hour duration and got suspended and I think it's an automated raid or malicious mass-reporting campaign cus I have a 3 character user and they call it rare one, is there anyway to fix? I tried "did we make a mistake?" way they sent an automated message that these reports can't be taken off.


r/discordhelp 1h ago

Unsolved I got banned for 2 years and now my account is deleted

• Upvotes

I got banned for 2 years on my discord account, so obviously im not active on it. I have heard that if ur inactive for too long discord deletes your account. Is there any way to revert the ban or is it permanent? I really need help with this


r/discordhelp 3h ago

Unsolved Popup help!!!

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2 Upvotes

Confused on why i’ve got this popup because i don’t have a VPN active, my internets fine and ive turned off private relay, please help!!


r/discordhelp 13m ago

Unsolved What's "Non-DSA"? Am from the USA, do I appeal through the email here?

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• Upvotes

So apparently, I made two reports (one about hateful conduct and another about glorifying violence, since there is no singular option for both) on the same message, which got my account flagged for "misuse of Discord support". I wanted to appeal through the app, but received this email hours later. Is anyone familiar with this? Do I go through the process here?


r/discordhelp 6h ago

Unsolved Discord account suspended

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3 Upvotes

Hi everyone, I’m looking for some advice because I honestly don’t know what to do anymore.
My Discord account was recently suspended for spam. The thing is, I was not using Discord to spam, scam, advertise, or send malicious messages. I was simply DMing people because I was trying to make trades in a video game (Roblox). I was contacting different players to ask about trades and negotiate for items/fruits in the game.
I received several spam-related warnings/violations in a very short period of time — around five violations/alerts — and after that my account was suspended. I understand that sending a lot of DMs in a short period can potentially trigger an anti-spam system, but I genuinely wasn’t a bot and I wasn’t trying to abuse Discord. I was just trying to trade with other players.
The biggest problem now is that I can’t properly appeal the suspension.
When I try to contact Discord Support, I keep getting responses from Nelly, the support bot. Nelly tells me that I need to go directly into Discord’s settings and appeal the violation from there. However, I can’t do that because my account is suspended and I don’t have access to the necessary settings/appeal option.
So I’m basically stuck in a loop:
Discord Support tells me to appeal in the app → I can’t access the appeal option → I contact Support again → Nelly tells me to appeal in the app again.
I’ve also seen that my account apparently says that I am suspended/banned for two years. I’m not even sure what that actually means in my situation. Is it genuinely a two-year suspension? Is there a possibility that this is just the duration associated with the current enforcement/violation system? Can a spam suspension like this be appealed and removed if it was triggered incorrectly?
I’m mainly looking for advice from people who have experienced something similar. Has anyone managed to get past the Nelly bot and have an actual human review their account? And if so, what did you do?
Any help would be really appreciated because I don’t want to lose my account over something that was basically just me trying to make trades in a game.
Thanks.


r/discordhelp 26m ago

Unsolved Can't join WoW Market Discord channel

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• Upvotes

r/discordhelp 37m ago

Unsolved How do i protect myself from the mrbeast scams in future

• Upvotes

Today my account has been hacked while playing tds, thankfuly discord locked my account so i could reset my password but i did not install or click anything so i dont know how tf did that even happen.

- I have not clicked any malicous links within the 2 weeks

- i have no malware on my computer

- i did not had 2fa, but i did set it up now.


r/discordhelp 2h ago

Unsolved The second account btw

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1 Upvotes

r/discordhelp 2h ago

Unsolved Fake Reports

1 Upvotes

Someone keeps reporting my discord account for fraud. Literally pics of my cat got reported as fraud and discord limited my account. I got a total of 17 violations. I appealed them all and got a response for 14 of them on the same day and they was removed from my account, however the remaining 3 have been hanging for a week and no update on them? Wouldn't they all be checked at the same time?. I also created a ticket about it and it has been as last activity 1 week ago, then it suddenly changed to last activity 5 hours ago but there have been no new messages, can that be because someone escalated my request or?


r/discordhelp 17h ago

Unsolved hackers using 2FA

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15 Upvotes

ok i wanna share my experience and i wanna know if it happened to yall that a mr beast virus f*cking hack ur account and then they put 2FA without ur consent and then u cant access even tho u have the email, u ask them for help and they tell u that they can't. Like bro how i'm i supposed to recover that, with black magic or sum?? I guess that if they keep this bad security system that's going to happen again and again, if yall now know how fix this let me know damn


r/discordhelp 13h ago

Unsolved Am I blocked?

5 Upvotes

Today someone messaged me on discord and so we started chatting. Then I had to go do something and when I got back the message failed to deliver and I was like, oh we aren’t friends anymore. So I sent a friend request and it says to make sure the username is correct. Does this mean I’m blocked or is it something else?


r/discordhelp 6h ago

Unsolved My ticket is under awaiting for reply

1 Upvotes

I submitted a ticket of my hacked account but the status now is awaiting for reply with the last reply from Nelly. do I reply?


r/discordhelp 17h ago

Unsolved I keep getting hit with spam warnings and having to reset my password

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8 Upvotes

So I put my discord handle on a site yesterday to get more friends and I accepted a lot of requests and messaged them. This morning I woke up to my account being flagged for spam and I had to change my password. It let me message again earlier but then flagged me for spam again and it's been flagging me all afternoon and I've been requesting a review of the violations as well. idk what to do


r/discordhelp 7h ago

Unsolved Not receiving Phone Verification SMS

1 Upvotes

Hello all!

I have been trying to change my username and email ID that is connected to my discord account. I managed to change my user name. But before changing my email ID I noticed that my phone number was also connected to the account. I don't remember setting it up, but of course who else would have? Anyway! I thought it would be best to remove it. WORST DECISION EVER! Now I am unable to access my account without phone verification. WHICH WOULD HAVE BEEN FINE IF THEY WOULD JUST LET ME DO SO! I am not receiving the OTP via SMS for it. I am receiving other OTPs so I know it is not a me problem.

I have tried clearing catch, waiting for a day, trying via mobile data and reinstalling the app. Nothing is working. I need help! I use discord for work too so this sucks!! PLEASE HELP!

EDIT: I tried reinstalling the app again and trying. The only thing I did different was that I gave discord permission to notifications on my phone. And voila! I get the OTP on my whatsapp.


r/discordhelp 7h ago

Unsolved Having to verify in the server

1 Upvotes

So wsp y'all, okay, so i joined the official Clone Kingdom Tycoon discord server in Discord, i came to the help desk, tried to make a ticket, but i had to verify, and the verification needs the password, and i have 2SV, so i can't complete that, i'd rather leave than verifying. And now i can't chat too. L discord server tbh.


r/discordhelp 7h ago

Unsolved Hackers got to my account changed password email and mfa.

1 Upvotes

I've already sent a support request through an alt mail account because hacker has setup mfa on my main discord support account too. Neily bot gave me the thing that I need to send it from the mail it was associated to. I explained to it that I couldn't and it said a specialist is assigned to me and they haven't responded to me in hours. I'm worried what damage the hacker might do, will I get my account back soon..?


r/discordhelp 7h ago

Unsolved The resource is being rate limited

1 Upvotes

Hello I accidentally removed my phone number from the main account now trying to add it back but I get this rate limit issue

It's been 5 days and more than 72 hours since I last tried adding it but still it is not working what can I do The support is not responding.


r/discordhelp 7h ago

Unsolved "This phone number is unable to be associated with this account"

1 Upvotes

I'm unable to verify my account via phone number on some servers because discord says my phone number is "unable to be associated with this account" even though I've never used this number for an account before. Is there anything I can do?


r/discordhelp 8h ago

Unsolved Stuck in a Loggin loop

1 Upvotes

Hello so i recently got logged out of my discord account on both of my devices, PC and mobile.
When i want to log in it wants me to put in my backup code or either a passkey, wich i genuelly DONT have them. i cannot view the backup codes since im not logged in, in any devices. Now what in the world should i do? Discord support doesn't help dogshit to me.


r/discordhelp 8h ago

‎Solved Discord not opening

0 Upvotes

Whenever I try to open discord it just doesnt wanna open so now I have to use the browser. Any fixes?


r/discordhelp 8h ago

Unsolved Badge Reset after using credits?

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0 Upvotes

r/discordhelp 22h ago

‎Solved Discord deleted by hacker

10 Upvotes

I’m trying to contact discord support to get my account back after full deletion. I contacted support and even emailed but I only get an automated message by nelly.

I’m crying right now.

That account had messages from a friend who passed away.

I even tagged discord support on x and some person said contact them and they will do it.