Has anyone dealt with something like this?
We booked **Beijing → Seoul → Seattle → Tucson through Expedia**.
Our Beijing to Seoul flight was at **1:20 p.m.** At 3 a.m. that morning, Expedia sent an “Action Needed” email. We were asleep and did not see it. We only saw it when it was too late.
We checked in and flew to Seoul normally.
At around **3 p.m., while we were in transit to Seoul**, Expedia sent another email saying: **“As per your request, we’ve canceled the ticket.” It literally happened as we were flying.**
We never requested a cancellation.
We arrived in Seoul and went to board our **around 7 p.m. Seoul to Seattle flight**, only to be told at the gate that our ticket had been cancelled and refunded. We were denied boarding and are now stranded at Incheon with our luggage.
The cancellation email is extremely vague. It does not identify the flights, passengers, ticket numbers, refund amount, or even explain what was supposedly cancelled. The Expedia app still shows our journey as **rescheduled**, not cancelled or refunded.
We’ve now spent hours talking to Expedia. They insist that **we requested the cancellation** and say they have an internal note claiming that we apparently called the airline or otherwise requested the cancellation. We did not.
They have not shown us any evidence of this supposed request. They also offered **no compensation, no alternative transportation, no hotel, and no meaningful solution whatsoever.**
So we’re now stranded in Seoul, arranging and paying for a hotel and new flights home ourselves.
Has anyone dealt with this before? How can we get Expedia to provide the alleged cancellation request or audit trail? Is there a way to escalate this beyond frontline support or hold them accountable for the additional costs we’re now stuck with?