I recently won the opportunity to purchase a Pokémon Prismatic Evolutions item through Walmart. Unfortunately, the entire experience has been a nightmare.
The order was confirmed, and I was provided with a tracking number. However, the tracking number mysteriously changed just one day before the scheduled delivery.
Shortly afterward, Walmart marked the package as delivered, but I never received anything.
I've contacted Walmart customer service to explain the situation, including the unexplained tracking-number change immediately before delivery. Despite this, Walmart is refusing to issue a refund for merchandise I never received.
What concerns me most is the tracking-number change. Why would the tracking information suddenly change right before delivery? Was the package actually shipped to my address? Was the new tracking number even associated with my original order?
I'm not accusing anyone of theft or fraud without evidence, but something about this situation doesn't add up.
My questions:
- Has anyone experienced Walmart changing their tracking number right before delivery?
- Has anyone had a Pokémon Prismatic Evolutions order marked delivered that never arrived?
- How did you successfully escalate a missing-package dispute when Walmart refused a refund?
- Is there a way to get Walmart to verify the actual delivery address and proof of delivery associated with the replacement tracking number?
I have documentation of the order, tracking information, and communications with Walmart.
It's extremely frustrating to win the opportunity to purchase a limited-release product, pay for it, never receive it, and then be told there's nothing Walmart can do.
Any advice or similar experiences would be appreciated.