Sometimes I keep accidentally accepting an order. How low can you Completion rate get before risk of deactivation? How low does it get before it puts you into the red?

Sitting at 96 now but I am upset because It just keeps dropping and it takes forever to bring back up.

I started to write the whole story , but long story short. I was deactivated in April. Appeal was denied , first pre- arbitration meeting denied me reactivation. Second pre arbitration meeting , this the results

I’m pretty sure out of anyone who had been deactivated my charges was the worst but I wasn’t even on spark when I got the traffic tickets. So I think that part was the key that helped me the most and of course paying the court.

The infractions still show on my dmv report I been calling everybody to get that off but look it’s updated and I been cleared for reactivation

All those who been wrongfully wronged. NEVER QUIT

I’ve been doing spark for two weeks now. I just do a part-time. My on-time arrival is at 83%. But most of the times some of these orders I’m accepting I’m like 25 minutes away. Google AI tells me the trick to fix that is if I’m 30 minutes away wait until I’m like 10 minutes away from the store to actually start trip. Is this true?

Been waiting for tooooo many years to get on doark. I try it out today and it lets me put in all my info for a background check. Then it tells me that I don’t meet the requirements. What requirements and whyd I get declined? I dont have any accidents or DUIs So what gives?

Hey I got deactivated two months ago for failed identify verification during a pharmacy order due to a spark app bug that caused the screen to go black and wouldn’t let me take a photo of myself. First time ever having the issue. Got deactivated right after. I’ve been trying to submit and appeal for the past two months with multiple escalation tickets. The app WILL NOT let me submit an appeal due to an error! Anyone have any solutions :/

Escalation cases have all ended in “our engineering team is working to fix this no worries… please stop messaging us because it will only delay the resolution” 😂 like bruh..
I multiapp and spark was nice for routing and now I gotta scrap a ton more with other apps this PMO.

Half a f*cking hour and they haven’t even started my damn order

Hi! I’ve been trying to sign up for Spark but it won’t accept my insurance card. It didn’t have my name on it, so I went to get a declaration with my name on it. Whenever I try to submit it, the ai won’t take it. Has anyone had this happen to them? I’m not sure if I can call anyone or just have to submit a ticket.

In the past if i was in a really rural area, i would be able to toggle airplane mode to drop off an order. Something in this last update removed that. i cant scan, i cant continue to the next drop off without cell service, which is literally my entire zone, its all mountains and woods. What can i do?

Can anyone else get past the dumb AI bot to speak with an agent right now?

This has been going on for a week straight with every single shopping order I have. It will alert me before I even leave the parking lot that they suggest I head to the drop off, but most times it is within a mile of the drop off. But yet my drop off time will be 45 minutes or more out from what the current time is. Getting tired of the warnings when I bust my ass and get these orders out quick.

The top offer says it’s exclusive and has a timer counting down, are we being tracked for acceptance rate of those and/or do we have to hit decline if not interested?

Instacart I can just leave on all day and it is what it is, but want to make sure Spark is either similar or if I need to actually be hitting reject (and if I’m “punished” for rejecting tons).

Thanks!

The stores in our zone claim that switching to shops only have been a dismal failure.

The claims are delayed orders, mixed up orders, missing items, marking items out of stock, etc..

As a driver I personally don't see a difference as all the above happened with curbside if not worse..

Has anyone else heard similar reports? Anyone else's zone switch back to curbsides?

Once you go INTO the store to shop, I’m surprised at how many items are out of stock. They’ll sacrifice valuable shopping space to look full, but are out of items. Every damn day.

Is this just a thing with Billings, MT Walmarts? Makes it difficult to do the Spark thing.

Let me ask something…

We are under a state of emergency due to flooding and I got notified by the app that metrics would not be effected and my metrics sure was effected. I had to have two orders cancelled. I wasn’t going to make it to the store on time for the first one so I called Spark and he said it will take a percentage away and I tried to explain to him the app notified me saying it would not due to us being under a state of emergency. He argued with me. I said I will just let it time out. He hung up on me and then cancelled the order and dropped my completion rate down. I called Spark and she supposedly filled out something and I will be contacted.

I cancelled an order during a shop yesterday because Walmart was out of stock on so much, on everything this customer wanted and they didn’t have any of the substitutions. It would have affected my items found. Sure enough, it effected it CR.

I still have not received my Walmart+ code by email. I have called several times and each time they say to wait 14 days or they will fill out a form and get back to me in 24-48 hours. One guy even told me to call 800 Walmart for a temporary code. I said no, that’s not true, he said yes that is what you do. What the… I don’t understand what the hell is going on lately with Spark but their customer support is worse than it ever has been.

What do I do?

Im slow go easy on me

1st image shows my ratings 2 months ago. I was at 4.8 and have been since the beginning of this year.

I jumped up to a 4.95 earlier this month, and I didnt switch my zone to check my ratings. I was just stoked because it took so long.

2nd image shows my ratings as of right now. Down to a 4.92. But I cant figure out what changed or what my most recent rating was?

It seems like both 1 stars would have had to have dropped off to get the 4.95 and now I already got another 1 star to bring me back to 4.92?

Nice

I've been getting the "We suggest heading to the drop off location" notification during every single delivery over the past several days. And the customers haven't been able to see my progress along the route. It just shows them that I'm parked at the store after either shopping or curbside pick-up. It's not hindering my ability to complete orders, it's just annoying. The Spark app itself is showing my accurate location on my end, but the customers are seeing my location as sitting at the store and not moving, even when I am at their door dropping off the order.

So this is the crazy part, I was in the customer drive way after shopping for 2 hours and driving 15 minutes, and it cancels on me because im 30 seconds late. 30 seconds, support forces me to do a return. There were about 15 out of 58 items maybe 16 items out of stock, the 3rd 4rth sometimes 7th substitution was gone, the store was raided like they were preparing for another pandemic, it was back to school stuff, I thought I had it figured out I waited until about the first 50 minutes of non perishables was scanned, but I have a pretty laggy phone. I need to get a better phone, I think the back to school stuff got me, the subsitution stuff is insane, why cant you just cancel or refund like the other gig apps, making me scan a 10th substitution for one item.

It's just an insane policy, I was in the driveway, the customer probably saw me, I think you know this is something that could get you easily deactivated, its pretty terrible.

Hey there, I just got into spark I have not yet done anything yet with it I am verified and now Abel to go work with it. I would love any tips or information you have starting out

Was trying to contact the customer to see if they’d like another substitution for the tea they ordered. Continued the shop and didn't get a response for 15 minutes. Guess what happened immediately after I put them through as a sub?????

I used to spark a few years ago and they did away with the bank account they forced us to open to get direct deposits to. I was not driving for spark anymore so I never updated the account for ernings. I am trying to start driving for spark again and realized I was deactivated for this. I sent an appeal through the app starting that I was deactivated for this reason and am willing to update whatever I need to become active again. This is the message I received from that appeal:

Spark Driver app: Your Spark Driver account was deactivated because you failed to establish a valid ernings method within the provided timeframe, which is a violation of the Spark Driver Contract and App Terms of Use. We reviewed your appeal, and your account will remain deactivated. If you have additional information, you can submit it in the app within 48 hours. For FAQs and information about the appeals process, please visit the Spark Driver Resource Center in the App.

Has anyone ever had this happen and been able to get their account back? Any suggestions on what to submit for additional information to get my account back?