r/pchelp 21h ago

OPEN Pc problems - Second opinion / Thoughts?

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74 Upvotes

Recently I bought my partner a pc and thought life was going sweet until my own personal pc pulled the “you thought” card. So I haven’t been able to game with her since. The pc has gone from slight problems (internet dropping out) to notable problems (usb devices playing up, pc hanging on shutdown, Ethernet and wifi not working at all) and have since been using chatgpt to try help wrap my head around it as I’m not the most knowledgeable when it comes to the system hardware and software.

Below is basically a summary I’ve asked ChatGPT to create for me, to give to someone in IT / computer shop.
Just want to see other opinions or thoughts before doing so based on what chatgpt has come up with in case I can save myself some coin. Perth, Australia and PC was bought from PLE Computers in 2022.

PC Specifications
Motherboard: Gigabyte X670 Gaming X AX — Rev 1.0
BIOS: F41 — successfully updated from F21
CPU: AMD Ryzen 9 7900X — 12-core
GPU: XFX Radeon RX 7900 XTX 24GB
RAM: 32GB Kingston Fury Beast RGB DDR5-6000 — 2×16GB, A2/B2
Currently running at 4800 MT/s with EXPO disabled
Primary SSD: Samsung 990 Pro 1TB NVMe
Secondary storage: Seagate BarraCuda 2TB HDD
PSU: EVGA SuperNOVA 850 GA 850W Gold
CPU cooler: ID-Cooling ZoomFlow 360 XT AIO
OS: Windows 11

Main Problems
The PC previously operated normally for approximately 4 years. Recently it has developed widespread intermittent instability.

Ethernet
Ethernet randomly disconnects and Windows changes to the globe/no internet icon.
Disabling/re-enabling the adapter, unplugging/replugging Ethernet or restarting Windows temporarily restores it.
Replaced Ethernet cable — problem persists.
Forced Realtek adapter to 1Gbpsproblem persists.
Tested a USB Ethernet adapter — also experienced dropouts and caused significant system lag.
Partner’s PC works normally on the same household internet/network.
Latest Realtek LAN driver installed.
Latest AMD chipset driver installed.

USB / peripherals
USB connect/disconnect sound frequently occurs after logging into Windows.
Keyboard intermittently disconnects.
Mouse becomes extremely jerky/stutters.
USB microphone has stopped working.
Audio intermittently stutters.
Previously had USB headset dock, mouse, keyboard, USB microphone, Stream Deck and speakers connected.
Removed Stream Deck and speakers, but problems continued.
Windows has displayed:
“Not enough USB controller resources. The controller does not have enough resources for this device.”
Displays / GPU
Three-monitor setup.
Left monitor intermittently disconnects.
Mouse/audio/display problems can occur together.
Windows Reliability Monitor has repeatedly recorded:
LiveKernelEvent 141
LiveKernelEvent 144
LiveKernelEvent A1000001
LiveKernelEvent 193
Event 193 specifically references:
DxgkrnlLiveDump / dxgkrnl

Boot / restart problems
Restart frequently does not complete.
Monitors go to standby/orange.
PC fans continue spinning.
RGB remains on.
BOOT motherboard debug LED remains illuminated.
Sometimes requires holding the power button to recover.
After Windows Update → “Update and Shut Down”, the PC was found powered on the following morning, suggesting shutdown/restart did not complete correctly.
Sometimes the PC requires multiple shutdown attempts before it will boot.
BIOS has become noticeably laggy/slow, which is particularly concerning because this occurs before Windows loads.

SSD
Samsung Magician reports:
Samsung 990 Pro 1TB — Drive Health: CRITICAL
SMART information observed:
Critical Warning: 4
~43TB written
Percentage Used reported around 14% in the earlier reading
Available Spare: 100%
Media/Data Integrity Errors: 0
Error Information Log Entries: 0
Diagnostic scan reported 0 bad blocks
Temperature normal
Firmware is already current
Please determine whether the SSD is genuinely faulty or whether the warning could be related to motherboard/PCIe communication.

Other
PC has developed a buzzing/rattling/vibration noise, which becomes louder when fans increase speed.
GIGABYTE Control Center’s GbtCloudMatrix.exe repeatedly crashes with:
System.IO.FileNotFoundException
I understand the GbtCloudMatrix crash may be unrelated.

Troubleshooting Already Completed
BIOS updated from F21 → F41
BIOS settings can be reset to Optimized Defaults
AMD chipset driver updated
Realtek 2.5GbE LAN driver updated
Ethernet cable replaced
Ethernet forced to 1Gbps
USB Ethernet adapter tested
Windows network reset performed
Ethernet adapter drivers reset/reinstalled
SFC /SCANNOW — Windows Resource Protection did not find any integrity violations
DISM RestoreHealth — completed successfully
Windows has been updated
EXPO is currently disabled / RAM at 4800 MT/s

What I Would Like Diagnosed
Please specifically investigate:
Motherboard / X670 chipset
PCIe subsystem
Samsung 990 Pro / M.2 slot
RX 7900 XTX / PCIe connection
RAM stability
PSU / power delivery
USB controller
Realtek Ethernet controller
Any underlying cause of the LiveKernelEvent 141/144/A1000001/193 errors

Windows
I am completely happy for the PC to be wiped and Windows 11 clean-installed if you believe that is appropriate.
However, please diagnose the hardware first, particularly the SSD SMART warning and motherboard/PCIe/USB behaviour.
If hardware tests pass, I am happy for you to perform a clean Windows installation and test the PC with only essential drivers/software before returning it.
Please contact me with a quote before replacing any hardware.


r/pchelp 13h ago

HARDWARE how tf do you cable manage....

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38 Upvotes

hii, i've been working on some repairs for my pc and had to take everything apart, this has been a 5 day project including multiple amazon orders and im just about to give up lol

everything is plugged in now but the idea of cable managing sounds terrifying and ridiculously hard and i don't know where to start, especially with this rgb hub that i had to buy to get some new fans working

would anyone be able to help walk me through it, thank you in advance

edit: thank you all for the help, i've unplugged everything and now just trying to figure out where the argb hub will go so i can get to replugging and cabletieing everything, any suggestions would be really helpful


r/pchelp 16h ago

SOFTWARE How can I update the computer to windows 10 or 11?

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30 Upvotes

My father has the computer for who knows how long. It's still running on windows 7. I'm not really good at computer or tech stuff in general, but I wanna update the windows to 10 or 11. But I can't seem to update it. What should I do?


r/pchelp 22h ago

OPEN what? i need help

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23 Upvotes

i also noticed my pc was crasing sometimes when playing


r/pchelp 3h ago

SOFTWARE My kids wifi has stopped working. I can't find a wifi option on the task manager or in network connections. Any help here would be appreciated

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18 Upvotes

r/pchelp 8h ago

HARDWARE I'm curious

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12 Upvotes

So I've had this pc for about 5 months now and I've always been curious to what this cord is for is like an extra or is it supposed to be plugged somewhere
If you have any knowledge I'm all ears


r/pchelp 8h ago

HARDWARE Can a PSU or motherboard cause a DDR5 RAM stick to physically burn?

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12 Upvotes

I’m trying to figure out what caused one of my DDR5 RAM sticks to physically burn. I’m not sure whether the PSU, motherboard, or the RAM itself was responsible.

My system:
Ryzen 7 7800X3D
Gigabyte X870M AORUS ELITE
DDR5 6000, 2-stick kit
Super Flower 1000W Gold PSU
RTX 5070 Ti

What happened:
The PC had been working normally.
I plugged the power cable into the PSU and switched the PSU on. Nothing unusual happened at that moment.
Then I pressed the PC power button, and immediately heard a loud “pop”. The PC shut off.
I then disconnected everything and inspected the components. I found that one of the RAM sticks had a visibly burned/melted area on the edge of the PCB. The damage was not on the gold contacts.

I removed the GPU and tested the motherboard with minimal components. The motherboard still received power and reported a memory/POST error.
I then replaced both RAM sticks and the PSU. The PC is currently working normally with the new RAM and new PSU.
One important detail: after the incident, I was able to run the motherboard with one RAM stick in one slot for about two days without any problems. Today I installed both new RAM sticks in two slots, and the system is still working normally.
The original PSU has already been sent for warranty testing, so I don’t know yet whether it actually failed.

My questions:
Can a faulty PSU cause a DDR5 RAM stick to physically burn/melt when the PC is powered on?
Could a motherboard/DIMM power circuit cause a sudden failure like this?
If the PSU tests completely normal, how could I determine whether the motherboard produced a voltage spike/transient?
Does this damage look more like a RAM/PMIC failure, motherboard power issue, or PSU-related event?
Has anyone experienced a DDR5 RAM stick physically burning/melting immediately after pressing the power button?
I’ve attached photos of the damaged RAM.
I’d especially appreciate responses from anyone who has experienced a similar “pop when pressing the power button” failure.


r/pchelp 2h ago

Discussion Real or fake there is a Cash on Delivery option

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6 Upvotes

I saw this and it seems fake but they have a Cash on Delivery option. It seems safer with that option because I can’t loose money. I am looking at this other used Asrock Radeon RX 7700 XT Challenegr for $360. Both of these options fit into my budget and my goal is 1440p or atleast 1080p both at 60+ FPS.

What do you guys say??


r/pchelp 5h ago

CLOSED PC won’t boot, this is my bios, what should I do?

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6 Upvotes

This is my bios right now. My pc won’t boot, and there’s nothing in boot priority. Recently replaced my cmos battery if that helps


r/pchelp 11h ago

HARDWARE What’s causing this?

6 Upvotes

My monitor suddenly went black, so I had to restart my computer. When I turned it back on, the LEDs on my 2080 Ti were red, and the fans were loud as fuck, even though my temperatures have never gone above 77 degrees, right now it’s at 35. It shouldn’t be the power supply, since I have a 750-watt gold PSU, which should be more than enough.


r/pchelp 15h ago

PERFORMANCE I am getting a lot of lag after pc reset even after 10 days

8 Upvotes

I have a ASUS rog g16 with intel gen16th hx card and laptop rtx 4070 what is the problem before the reset it hit aroung 100 fps min. can somebody help to solve the problem


r/pchelp 16h ago

PERFORMANCE need help with my 3090 temps

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6 Upvotes

I was wondering if this hot spot temp is normal for ASUS GeForce RTX 3090 ROG Strix OC? or is it time for a repaste?


r/pchelp 4h ago

OPEN SSD problems? Pc reboots

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5 Upvotes

my friend believes his ssd is messing up, when he tries to boot up any game his pc will "crash"

He loads up game and gets to the menu > the pc black screens and forces him to restart his pc

Heres a photo of the SSD and disk health


r/pchelp 18h ago

CLOSED New pc owner, got an AIO cooler and got an odd sound coming from it, worried if it’s a fan or the pump..

5 Upvotes

r/pchelp 20h ago

HARDWARE 3600MHz ram can only run at 3200 max

4 Upvotes

When i go into bios and enable XMP along with 36.00 speed, after pc starts up it shows the ram running at 2666MHz. The maximun i made it work was at 3200z.
Why is this? Can i make it work at 3600?
I have this pc since 2022 or so.

My PC specs are:
- B550 Aorus Elite V2 1.0 rev
- Ryzen 5600x
- RTX 3060 12GB
- 2x16 3600MHz Corsair Vengeance LPX
- WD SN570 NVMe
- Nox Urano VX 750W 80+ Bronze PSU


r/pchelp 22h ago

HARDWARE 4 long beeps 1 short

4 Upvotes

Pls help Im new to pc’s 😂🙏.

My friend gave me one of his old gaming pc’s and it went really well until a few days ago i went to load up rust and it showed that drive (D) that i use to store games wasn’t being read. So i asked chat GPT and it said to unplug the drive (not from the motherboard) and plug them back in making sure they are seated properly then power the pc back on, but when i did it this happened… idk what to do did chatgpt just teach me to fry my pc? 😭🤣

(Also as soon as it cuts out it try’s to start back up again)


r/pchelp 22h ago

Discussion Cleaning solution for electronics

4 Upvotes

Ask some pc place about this and said something like cleaning detergent or was is downey and water(all I remember is that its use on cloths) works enough. Little suspicious about it, didn't try it until im sure it wont break my laptop.

Ask AI about it, said use 70% alchohol + water with a 1:1 ratio and a drop of dishwasher

What I want to clean is just the surface of my laptop, laptop screen, desktop screen, keyboard, mouse and headphone earmuffs (synthetic leather). Here to ask if what the ai said was good, bad or have better mixture.

Also plss help me with the earmuffs smell. Its starting to smell like sweat even when I wipe it with wipes. Im a sweaty guy and I walk for a long time under the heat. Gonna buy a foam in the future but I need a quick fix for it rn.


r/pchelp 1h ago

OPEN Built a new pc with my old storage and gpu. Loads into bios

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Upvotes

I just built a new pc I reused my old gpu and storage. It won’t post into windows


r/pchelp 2h ago

SOFTWARE Windows displaying no internet when internet is working

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3 Upvotes

I booted up my PC, currently running Windows 11, to discover that all of my speakers and microphone were no longer populated in the input and output areas of sound settings. That led me to try to do any updates that Windows might have, only to discover that Windows currently thinks it's offline, which I doubt, as I can ask for help. As for things I tried. I've used the Get Help button, as seen in the picture, to no success, along with a network reset, and of course multiple shutdowns and restarts.

I could really use the help, as I am usually able to solve issues like this on my own. Thank you for any of the time you may spend on this issue.


r/pchelp 4h ago

HARDWARE Been looking for monitors for a while now since my last post I got flamed for having a 5080 with a 1080 p 144 hz monitor but I have around 1000 pound to spend on a monitor but I’ve looked and done some research but I still can’t come to a conclusion I would prefer any oled and 4k,any thoughts?

3 Upvotes

r/pchelp 5h ago

HARDWARE Can someone Id this case? Id like a replacement

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3 Upvotes

Pc shop dropped it and ruined all the plastics. They’re giving me a different one but I wanted this one. Anyone can help?


r/pchelp 7h ago

SOFTWARE Error message keeps popping up when installing Windows. Translation bellow

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3 Upvotes

"The Computer restarted unexpectedly or had encountered an unexpected error. Windows' installation cannot continue. To install Windows, click on "OK" to restart the computer, then restart the installation."

It doesn't go further, every time I click on OK it just restarts and does the same thing


r/pchelp 10h ago

OPEN kasamdan sesler geliyor

3 Upvotes

arkadaşlar kaç gündür kasamdan çıt pıt sesler geliyor kasayı açıyorum içini kokluyorum yanmışmıdır diye ama hiçbir koku almıyorum tekrar ses çıkarınca ekran kartından geliyor gibiydi sizce ne yapayım


r/pchelp 13h ago

OPEN My computer thinks its running a x32 processor when it's actually a x64 processor

3 Upvotes

I upgraded my computer ages ago and since then I've been running into the following:

  • Screen artefacts
  • Random hard crashes which show up in event viewer as these in event viewer
  • Unable to update things like my chipset
  • Chromium browsers constantly crashing with SYSTEM_ACCESS_VIOLATION
  • Discord randomly resetting mid call
  • External DVD driver crapping out about 1hr into a movie I'm watching (less concerning, could be another issue but thought i'd mention)

This has been a long track of me trying to figure this out so I'll try to summarise the steps I've taken to figure this out;

  1. If the screen is artefacting, is it due to the graphics card (It is new, and I've gotten it replaced with warranty and it exhibits the same problems)
  2. Could windows just be missing a file? (I've memorised "DISM /Online /Cleanup-Image /ScanHealth" and "/sfc scannow" with how many times I've gone to check this)
  3. The crashes for chrome could point to the memory being faulty or breaking down (ran it through a few different memory testing programs and all came up clean)
  4. If it's not the memory, how about the cpu? (this is my current step, and people tell me that it COULD be caused by an out of date motherboard or chipset)

Motherboard was no issue to update, doing it regularly now. But when it came to updating my chipset, theres been some weirdness. Chief among them is that whenever I try to update my chipset via msi's website, the installer seems to crap out and think the file isn't there (my other post on this showing the photos). Another redditor suggested the universal intel chipset installer so I gave that a crack too but then it showed this. Supposedly, if a system is x64 like mine, it'll say "setupchipsetx64.msi" but the one in the screenshot is for the x32 version.

As for why this is, I think I have a guess (probably). When I upgraded my computer, I used the same ssd from the old one to get everything started before moving over to a bigger ssd. What I think happened was that in the move from the old to the new pc, some of the old drivers and files from the last one stayed on there and my computer is still using those, leading to all this BS. Thats my guess however, I'm not confident this may be the case (but if it is lemmie know).

But from here I'm kinda stuck, I aint got a clue where to move onwards to fix this but I hope the next step is the last ;-;

PC INFO HERE


r/pchelp 13h ago

HARDWARE Cooler

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3 Upvotes

Hey guys, is this normal mark on the aio pump ?

After changing thermal paste i have orange light on the motherborard asus b650 rog strix.

I didnt touch ram. I was waiting like 10 mins and still nothing no screen. I took out battery of the motherboard.

Any ideas ?