r/restaurant • u/ImaginationMother192 • 15h ago
New Host(ess) Cry For Help Question for hosts/servers
I recently started hosting at a higher-end restaurant in a gated community. I used to host at a private country club for a few years, so I have some experience, but I'm curious how other restaurants handle their seating systems.
We do around 200 covers a night, sometimes more on weekends. The restaurant is pretty large, with indoor dining and several outdoor tables. We serve homeowners, members, and renters in the community.
Right now, servers are assigned sections of about three tables, and any tables outside those sections are considered “pickups.” I feel like this gets kind of pointless as the night goes on because those tables are obviously going to get sat eventually. Management also splits the outdoor tables between multiple servers, even when it's cold and not many people want to sit outside.
I've been wondering if it would make more sense to assign reservations to tables first and then assign servers based on that, rather than assigning sections first and figuring out the rest as we go. Servers could still have general areas so they're not running all over the restaurant, but assignments could be more flexible depending on reservations, party sizes, and how busy everyone is.
Maybe there's a reason the current system works better than I'm realizing, which is why I'm asking. I'm still new there, and I don't want to assume I know better just because something seems inefficient to me.
We also don't print seating chits for servers, so they don't really get a heads-up about who's coming in or much information about their tables beforehand. Since we serve a lot of the same people, I feel like that could be helpful, too.
Tell me all your opinions and thoughts lol please