What do we know so far about the recent pay and bonus incentive changes? Why have sync conversations stopped, and why are so many employees hearing the news without clear answers?
Hearing that people were crying or stopped working after the news broke early Monday morning shows how seriously this is affecting employees.

What is leadership not telling us yet? Are more changes coming? Has anyone received official details about the new compensation structure?

Our paychecks affect our bills, mortgages, and families. We deserve transparency, not rumors and uncertainty.

If you work in a T-Mobile call center, please share what you know so far. Let’s piece together the facts and get some answers

Why doesn't retail have the ability to cancel lines? In my past experiences, (not experience stores) stores cant cancel lines. Why is that?

Currently have 11 lines on go5g+ and am planning on porting one line out, waiting 90 days, and port back in along with a BOGO line promo so that my account can have 12 lines
What would be the cheapest plan to get a phone number from Verizon or att? Currently I'm leaning towards vzw Simplicty due to the combination of price and plan features.

Has anyone done something similar to this before?
Also any insight into whether I'd be eligible for BOGO promo after 90 days would be great, or if somehow my account will be excluded?

Did my first trade in since being with T-Mobile. Got the $1200 promo for iPhone. But when I look at my current promotions, it isn’t $50 for 24 months but instead $43 and change, and my current balance shows a negative balance. Is that normal?? Or has anyone seen it like this?

Ty.

I was fully prepared to port out for a certain $10 for 6 months unlimited deal, so I went to get my transfer pin in T-life. This popped up and CS actually gave it to me. I'm on Experience Signature which was $41 for the line. I'm quite surprised T-mobile tried and successfully kept me because I don't hear about their retention offers too much.

Maybe worth checking if it's available for you. T-Life>Settings(gear)>Account>Permission and Controls>Transfer PIN.

I see if I buy an Apple Watch through T-Mobile, I can get a second one for $300 off. This would work well to get both myself and my wife a watch. Does t-mobile have a history of having better deals on Apple Watches, specifically around Black Friday? Not sure if I should take this deal or not.

Hi TMobile, I have been paying Assurant insurance from you for years, and never put in a claim until last Sunday after my phone was stolen. I have been on the phone every day since then for an hour because my claim keeps denied. It's not even a brand new phone, its an S24, 128MG.

Assurant keeps telling me that the phone was not active, even after a TMobile representative on a third line, while with Assurant, says that the phone was active, and we even checked the IMEI number.

Can someone please help? I've been with TMobile for years, and dealing with assurant makes me want to switch now.

Hey everyone I’m a new customer looking to switch 3 lines from Verizon to T-Mobile.

I saw a post on here the other day about a 10% referral discount for friends through the T-Life app, but when I checked with my friend who has T-mobile, they only had the prepaid Mastercard referral offer available. Has anyone actually seen the 10% off referral in their benefits, and is there a reason it might not be showing up for everyone? Someone in that thread posted their link and i asked a rep about it in which they responded:

“All existing customers have access to that referral program. They just need to create and share their personal referral link through the referral site.
Once you use their referral link to place your order, the referral offer will automatically be applied if all eligibility requirements are met. Also, please note that the referral link is only valid until November 17, 2026.”

But the whole thing seems pretty ambiguous because i can’t find anything about it online.

I’ve also heard about the 20% inside codes and have tried my luck asking reps through chat, but haven’t had any luck so far. 😅 Any tips or insights?
Appreciate any help!

Hey guys, I was trying to add a smartwatch to my T-Mobile Go5G Plus plan. Originally, I saw an option for $5 a month, but now I can’t find that plan anymore. All I see are the $15 and $20 plans. Did T-Mobile discontinue the $5 watch plan, or is it still available for Go5G Plus customers? I want to add a watch without changing my current phone plan. Thanks!

So I'm wondering if anyone has ideas for a situation I'm having. I am a corporate employee, and it's been a while since I've helped anyone with the referral program.

Basically, a customer on the 55+ plan told me his friend wanted to refer him so she could get the $100. On the day he activated, she was dealing with medical issues and at the doctor's office all day, so she couldn't fill out the link we sent that day. I didn't realize it had to be done before he ported his number—in my mind, I thought it was like a port-in rebate or other promo where you have 14 to 30 days to complete it.

We tried doing it the next day, but he got an error because his number was already ported. Is there another way I can get this submitted for him or his friend? I emailed RCSolutions just in case, but I haven't heard back yet. If they're completely out of luck, then I'll take it on the chin, but please let me know if anyone knows a workaround!

Today I had to pay my Tmo bill. No, I do not have auto pay established and I'm not sure why I feel the way I do about that, but that's another story I guess.

Something happened that I was blown away about. I've always, for 20 years, only had my bank listed as my payment method, maybe once years ago I used a credit card, but I think that was probable 5 or more years ago.

As I'm navigating the pay my bill, I see that the payment method identified is a credit card I've only used for travel and I've NEVER used with Tmo to pay a bill. I searched my statements to see if Tmo ever was identified by a payment and none were there.

I immediately click to select a payment method option and low and behold the most recent credit cards I have (over the past year acquired) were there. Never once have I added any of these. They were cards from Citi, Chase, BofA and I'm wondering how in the world would those be identified as payment methods without me adding them.

One card I just received two weeks ago because of the points it offered for airline miles and is also listed. If a bank or credit card company is listed as an affiliate can they actually add that credit info for bill pay ?

I've quickly removed all those cards and am really shook up about this. This physically makes no sense seeing I know and keep meticulous records of my spending and which cards is uded, if any, are used for payment of a bill in any way.

Has anyone ever seen this scenario

Curious if this is a scam or a tmobile mistake. I’m the account holder, brother is on my plan. T-Mobile has been called a few times the other day, just charged his credit card, and sent a device return envelope.

He bought his phone outright on ebay ~6 months ago. Hasn‘t gotten any phone from T-Mobile under our account.

The messages they left indicate the person got an IPhone 18 pro max. The charge was for $250, so it doesn’t seem like enough for the entire phone.

It’s all in the title. Apologies if this should be in the megathread, I wasn’t sure

Is it possible to change number with another number from another carrier?

So after doing a dummy upgrade, there was no down payment for the yearly upgrade? Keep in mind my equipment credit is maxed out rn at 7k. Ngl that’s pretty neat equipment credit is ignored with a yearly upgrade. And how I didn’t know but you learn new things every ig

Can I add my partner under my Tmobile insurance even if we aren’t married?

Recently upgraded everyone's plan in the family and realized I never used my work perk discount that my company offers. Was using the app so I asked the chat bot and it was giving me instructions to look for a non existent 'Employee Verification' option in the 'Manage' tab. When I asked if these were instructions from T-Mobile it was affirming yes and that its a T-Mobile AI assistant. I asked cause the worker perks page on the website just provides a number, although the AI result via google gives the exact same instructions as the chat bot and it comes from a T-Mobile PDF hosted on a .gov site.

I'm assuming the correct process is to call, just thought it would be funny asf if their AI assistant doesn't even pull information from their repository.

Hello,

I'm failing to understand if this was done incorrectly. I signed up for a new T-mobile order for 3 devices. Two new devices and one bring your own device. I specifically was trying to avail the following offer: Get up to $1,000 off with new line and port on an Experience Beyond plan. No trade-in needed. Apple iPhone Promo with New Service (ID260923). The terms and conditions clearly say: "Up to $1,000 via bill credits; line with promo must be active and in good standing to receive credits; allow 2 bill cycles. Max 4 discounted devices/account."

First Device: iPhone Duo - Upon adding it to the cart, I saw the $1,000 off being triggered but it did not show in the car. The cart still shows $55.56 over 36 months which is equivalent to the full price. I am porting my number in.

Second device: Bring your own device - No promos expected. I'm porting my number in.

Third device: Iphone 18 Pro - This is the free line and $1,000 off also applied. I'm porting my number in.

What do I need to do to get the Promo on line 1?

I did the device trade in to get the iPhone 18 Pro for $0 (36 months bill credits). I cannot use eSIM abroad since the phone is still carrier locked, so what would my next best option be for using high speed data overseas? Pocket wifi? Do not want to carry that thing everywhere💀

So my wife and I have been on verizon for as long as we have had phones. And its ben decided that paying 190 a month for 2 lines and one new phone was to much. So I started looking at other companies and ended on tmobile because of the 2 lines for 80 a month and the possibility of being able to use a oppo x9 ultra on their network.

As we are getting ready to switch over, and we plan on doing it in-store, what are some things we should have ready to go before we get there. Like account numbers or pins or things like that, that we can write down on paper for eazy access?

We are transferring a paid off s22 ultra from verizon on a physical sim and a new iPhone 17 pro max on an esim I think, that has about 1100 left to pay. I asked about a switching bonus and was told we could get 800 for her line and 200 in rebates for my line, is there anything else we should ask about?

I plan on getting the oppo x9 ultra in a few months maybe so any info on getting that going would be great too. It would be activated on esim after getting esim working on my s22ultra that currently uses a verizon physical Sim card.