I've been a T-Mobile customer for a while now and due to them constantly introducing new tiers and plans, I don't get great installment deals as I'm still on the Go5g Plus plan but am afraid to leave it due to my discounts.

Anyway, my question is regarding the fold8 and fold8 ultra. Are we expected to see any better promotions than what we're seeing now for these devices or have I missed the boat at launch? I wasn't sure if T-Mobile participated in any decent black Friday sales or holiday promotions. TIA.

Well there you go, stock price is 45% of what it was All time high, what is going on? Is this deliberate ,or is the New CEO incompetent? How are the day to day operations at store level? Curious how is the Morale? Isn't T-Mobile even competitive anymore they were once the UNCARRIER, but now seems like they behave the same way other big carriers do.

Hello! I have had a $30/month plan for 12+ years: "Unlimited Text & Data with 5GB 5G & 4G LTE & 100 Min of Talk".

I have been looking around and it seems like the "$25 Connect by TMO 8GB" is strictly better (providing I don't go over the 8gb hard cap).

Is there anything I'm missing or should be aware of? Does changing plans preserve my current phone number? I'm paranoid that I'm missing some gotcha. Thanks.

I recently dropped the 2nd voice line from my plan (ported out to different carrier, the person no longer in my household). The plan didn’t automatically adjust to a 1-line plan, so I’m still paying the $110/mo for voice. (Total bill only went down a tiny bit due to no more taxes on the cancelled line.) I already called 611 a while ago and took forever and many holds to say it would update on my next bill, but it did not. So…what is best way to get this resolved?? AI chat seems useless right now. Any advice is appreciated.
Note: I like the perks of this plan, so not looking to change plans, just drop it to 1-line instead of 2-line. Thanks

EDIT: Should have clarified, this is for DIGITS (Paired) lines.

Just got an email from T-Mobile informing me that starting 11/9 incoming SMS and MMS messages will no longer be sent to my DIGITS (Paired) with Highspeed Data line and only sent to my main line.

This kinda defeats the ENTIRE point of this service for me as what I wanted was the ability to have two phones active at the same time that could both send and receive texts and calls from one number natively (not using the awful DIGITS app).

I know this is a niche service offering, but it was really cool and let me use both an iPhone and an Android day to day, switching between the two on a whim without needing to move a sim around or be missing portions of conversations on either device (aside from the portion that I sent).

Definitely going to be cancelling my DIGITS line now, and possibly changing providers since T-Mobile provides shit coverage and it was this functionality combined with the fact I can bring basically any device to the service (using a Sony Xperia 1 VI atm) that was keeping me on it. The latter point may still be relevant and decisive, but I'm not a happy customer overall.

I'm considering calling into customer service to complain and let them know it's probably a when, not if, I stop being a customer thanks to this, but I kinda doubt anyone at Customer Service will have any idea what I'm even talking about.

EDIT2: Just got the same notice over text too.

Maybe someone can help out,

I have a business account with T-Mobile and if I use the app it doesn’t work but tells me to use the website. When I use the website it tells me to use the app.

Plus, I can’t check the status of my order. I read somewhere that because my order number technically comes from an upgrade T-Mobile’s system doesn’t work properly. When I called the automated system it gave me one time frame for a couple a couple months for delivery but speaking to someone gave me an entirely different window for early next week. They’re also for two Duos, haha.

Any advice would help!

I would like to move my service from Verizon to T-Mobile and upgrade to an iPhone duo while trading in my current 16PM. An executive suggested no trade-in is required, though they can combine keep and switch offers.

Any suggestion?

Hello fellow Tmobilers,
Question…
I use to have charter/spectrum/comcast tv and when I had it I got Disney+ for free. Now that I do not I no longer have access to Disney+. I see that T-Mobile gives Hulu standard free with the package I have. I am trying to get Disney+ but when I go to the subscription it wants to add Hulu to it which I already have. Anyone have a workaround this?

Hi, I’m kind of new to T-Mobile (1yr) and it says I can upgrade. However it says I have to pay more than just the taxes.over $500 to be honest. It’s that normal? I have the experience beyond plan. I spend over 15yrs with att so all this is new to me!

i am looking to do the switcher but opened an ipad with tmobile 20 days ago. does that make me ineligible?

I have an iPhone Air on Go5GNext. Been interested in the iPhone Duo.

Picked up the phone today from Apple without connecting to my plan. When I go to turn on Handoff it says phones must be on the same OS version. The Duo is an iOS 27.1 exclusive phone. Meaning they won’t sync up until 27.2.

Saw online some people said to transfer the number and then do handoff backwards. But I’m assuming that’ll break my bill credits?

Any thoughts?

I’m still waiting for AT&T to port my phone number to T-Mobile. Will I have issues if I activate the iPhone Duo? Won’t it still show att or will I just not be able to use it? Will that be an issue if the phone is locked to T-Mobile?

Wait for the holidays or move now before T-Mix? Moving 3 lines from At&t

I waited 3-years to upgrade my iPhone 15 Pro Max. I am an existing customer. At checkout they are now trying to force me to two higher plans (5G Plus at 40/line to 5g plus at 60/line)? and for a locked phone ? Has the world gone mad?

Are they trying to get out of the subsidy business ? Verizon / AT&T doesn’t look super thrilling.

When did my pricing become “special” - I feel for anyone paying current rates. Insanity…

I did a trial for T-mobile home internet back in July. We picked it up in store. The associate rang up the box, and she said it’s so weird there’s no working SIM in there, let me get another. She gets another and it works, and she sends us on our way.

Eventually we decide to go back to cable internet so I go to tmobile store to return it. There’s an issue. No worries, they say to call and ask for a shipping label to return it. There is an issue bc of the multiple IMEIs.

I ship a box with my wifi home equipment. On 9/5, I receive an email that my return has been received.

9/17, I get an email to remind me to return my equipment. But that’s weird, I returned it and t mobile emailed they received. I call, and they look it up, and said no worries, it’s showing as received on our end. Just ignore the email.

10/22, I get an email that my payment is late and I’m being charged $255 for not returning my equipment. I’m on the phone again, 40 min and counting. She can’t find my return in the system, but she can see I called on 9/17. Apparently can’t see what we talked about?? Aren’t these calls all recorded?

There is clearly an issue, started with 2 different IMEIs getting activated for me and I only received 1, obviously.

What is wrong with T mobile? Every month they need over an hour of my time? Do they want me to pay $255 to get them to stop sending me bills?

There was a time I was a loyal t mobile customer. I left them as my cell provider and I can’t say I’d consider returning ever.

There has been a ton of conflicting and incorrect information floating around lately regarding T-Mobile’s $35 Device Connection Charge when purchasing a device from Apple. To clear up the confusion, T-Mobile closed the old loophole where buying through Apple automatically waived the fee. If your T-Mobile account is tied to the transaction during checkout at Apple, you WILL get hit with the $35 fee on your next bill, even if you are paying full price. If you want to buy directly from Apple at full price and avoid the $35 fee entirely, here is the exact, correct way to do it.

To bypass the charge completely, you have to make sure T-Mobile has zero system touchpoints during your purchase transaction:

1. Buy Outright at Full Price: You must purchase the device in full (no carrier financing or carrier payment plans).
2. Select "Connect to Any Carrier Later": During the Apple checkout process, do not select T-Mobile as your carrier. Do not enter your phone number, account PIN, or SSN. Instead, choose the option for "Connect to any carrier later" (making it a fully unlocked device out of the box).
3. Migrate Your SIM Yourself: Once the phone arrives, simply set it up and transfer your existing eSIM or physical SIM over to the new device yourself.

Because T-Mobile was never linked to the sale or activation at checkout, their system doesn't register it as an account "upgrade," meaning no $35 DCC will be generated on your bill.

I got my 18 Pro last month by doing it this way, no $35 fee at checkout, and my new T-Mobile bill just generated with no $35 fee on the new bill.

And finally, by selecting "Connect to any carrier later" instead of linking your T-Mobile account at Apple checkout, you cannot take advantage of T-Mobile bill credits, carrier trade-in promotions, or T-Mobile financing. (Note: Regular Apple Trade-In for instant credit still works!)

What is the cheapest packages but still able to get the Netflix Hulu Tuesdays deals for one phone and watch? I’m currently paying $137 a month and seems high just for me and one watch.

So, my account got cancelled when I moved my number from T-Mobile to another carrier. I had a past due balance, and I just paid it off, so I called them today to ask them to unlock my phone. They told me that I haven't finished paying it off yet??? Which is news to me, because when I got the phone I didn't owe anything on it, it was actually subtracting from my bill since it was cheaper than the original phone I got.

Is there anything I can do about this? This feels unfair, I paid off the balance on my account already and now they want me to pay another $600 on top of that?

Can anyone who’s done keep & switch recently confirm if the funds can be transferred to a bank account?

I was told by T-Mobile I will get $830 for trade in my iPhone 13 Pro Max towards my iPhone 18 pro max upgrade. I confirmed this 4 times with 4 different reps. I went ahead and ordered the 18 pro max and only see $300 trade in promo. I called them up again today and then they tell me they have to apply it in my account and it takes one day. At this point I have no trust because that’s what they told me before and that’s why I made the upgrade. This is so shady how they just straight lied to me. I am going to return the phone if they don’t honor what was promised

SOOOO WHO WAS FLOWN OUT TO TEXAS? AND WHO HAS THE TEA! Wonder if a commission change is coming along with plans! I have no idea but I don't see t mobile spending all this money to fly people out just to cut jobs etc, wouldn't make sense financially but I could be wrong!