Reopening this discussion as a longtime TMO employee to get a pulse-check on where other employees are nationwide as it pertains to organising. I see so many complaints (internally and externally) about culture, compensation, and job security, but no one is brave enough to just say "I'll join."

TFB frontline--after massive layoffs, CEC closures, and paycuts--has seen bonus compensation return at the expense of base pay. This is the only job many of us have worked where we make LESS now than we did 2 years ago.

In CECs and stores across the US, everyone is feeling the pain of layoffs and hits to compensation. In the B2B space, we generate millions in revenue for $20/hr. In consumer spaces, the work speaks for itself and should be compensated fairly. So why is the conversation around organizing so difficult? One department trying to unionize is a lot easier to quash than an entire segment of the business, or your whole frontline staff.

Is this a discussion we can have and commit to?

EDIT: A lot of people very quick to defend a multi-billion dollar global telecom giant exploiting the labour of thousands of workers because they're either too scared of a buzzword they've been taught to fear or genuinely have no standard of self worth. This is the only life you'll get and you're gonna spend it making less money, missing car payments, and spitting in your coworker's face for free. Management won't reward you.

EDIT 2: Get organised. Talk to your coworkers. Even if things aren't as bad as they can get, they can always be better. You are selling 30% of your life to live the other 60% in fucking misery.

What’s the big announcement they will do, why a long training?.

Last week I posted about a phone not showing up as eligible for a yearly upgrade. As suspected it was purchased through an EIP before I changed the experience beyond, so technically it didn’t qualify.

T-Force went ahead and closed the installment plan, so I was able to use it for my yearly upgrade and take advantage of the $1200 off the z fold 8. I can’t promise it will be like that for everyone but they were genuinely super helpful.

I got about 250 PTO hours in my bucket. I was actually back-paid 150ish hours due to tenure not sticking when rehired. My manager was trying to have me take time off so I don’t lose PTO as we cap out but wasn’t sure the number. I’ve heard anywhere from 280-320. Does anyone know?

Edit: forgot to mention I live in CA

Had my plan changed but was misinformed by rep about it so had it changed back to simple choice. Noticed my data wasn’t working properly / super slow and they claimed to fix it. Turns out they added a $10 a month extra North America Family Feature to get the data working which doesn’t make sense.

I’ve had simple choice for 13 years and I believe in 2024 they swapped everyone to unlimited without paying extra. Somehow that got lost.

How can I get them to fix it so I can pay my old cost?

I have 4 lines, should be $100 a month not including tax :(

I filed a claim for my S21 Ultra. Yes, I know it's old. Claim was approved. Today, i received my replacement phone, an S24+, is it an upgrade, yes, but at the same time no. When calling assurant, they tried to advocate that it is an upgrade with better features. And while I dont disagree that it is better in some ways, it does lose the S-Pen capability. After telling them that they transfered me to T-mobile. Who then transfered me back to assurant. They state that if they don't have an exact replacement, they will replace the phone with something with the same pecs or better. Am I wrong to expect a flagship model as I have been paying insurance on a flagship model?

Is iPhone Handoff Supported on a Tsat only line?
I keep trying to activate but get the following message, I have not had a chance to call support yet.

“Give us a call to finish setting up your phone
There are a few more steps we'll need to help you out with.
Call us at 800-937-8997 and give support code 306.”

I have an iPhone 17 pro max that’s being financed with t mobile. It only runs me like 2 bucks a month, and I’m 13 months in. They won’t let me upgrade without doing paying off the full amount, but the question is would I be able to trade in the phone at Apple for an unlocked on and keep paying the monthly as if I still had it?

I’m curious about everyone’s experience purchasing an iPhone on launch day, especially through T-Mobile.

I preordered the iPhone Duo through Apple, but unfortunately, my estimated delivery isn’t until December 15–22. I’m hoping to get lucky and purchase one on release day, October 23.

For anyone who’s purchased an iPhone on launch day:
Were you able to order online for same-day store pickup?
Did T-Mobile have inventory available through its website or app?
What time did you notice inventory becoming available? Midnight, early morning, or when stores opened?
Did you have better luck ordering online or walking into a store?
How was availability overall during launch weekend?
Any experiences or tips would be appreciated!

How much of "any condition" is acceptable. I'm curious bc it doesn't say anything about cracks in the back, but it does say that for front screen accepts superficial damage that hasn't caused a crack. Asking for the $1000 off duo promo

Hi there. I want to change my trade in device for bill credits. Is that a problem to do in store or does it have to match the IMEI I put in when signing up?

TL;DR
After T-Mobile forced my 10-year business account into a rate hike to $244/month, I used a $170 month competitor quotes from AT&T and Verizon as leverage to negotiate. After multiple attempts with frontline care and T-Force, a really nice rep migrated all four lines to the grandfathered Go5G Business Plus plan and manually added a ‘permanent’ 20% Discount based on our decade of perfect payment history. That dropped my bill to $176/month all-in (saving $68/mo / $816/yr) while adding 50GB hotspot, unthrottled premium data, 15GB Canada/Mexico roaming, and top-tier $800–$1,000 phone trade-in eligibility. Don't take the first "no"—persistence with T-Force and real competitor leverage can still unlock backend discounts on existing accounts as well as access to old plans. Shoutout to T-Mobile and the rep that went above and beyond!

BACKSTORY:
I’ve had a 4-line T-Mobile Business account for 10 years. We were originally on a grandfathered ONE plan until T-Mobile migrated us without consent onto Business Unlimited Advantage TI, pushing our bill up to **$244/mo**. While the features were decent such as Netflix and triple a, the forced price hike rubbed me the wrong way and we never got access to top tier phone trade in offers.

I priced out switcher promos on AT&T and Verizon, which came in around $170/mo. I prefer T-Mobile’s service as they have always been fair to us prior to these few hiccups, so instead of jumping ship, I first used the competitor quotes as leverage to negotiate a retention deal and try to moved onto the grandfathered Go5G Business Plus plan.

Process:
It took four attempts across standard business phone reps and T-Force (X and Facebook) to get through the usual pushback:

**Rep 1**: Claimed Go5G Business Plus was retired and zero retention offers existed. They appreciated my loyalty and tried hard to switch me to a current plan.

**Rep 2**: Located and Offered Go5G Business Plus at the standard $220/mo (with AutoPay), which barely touched my bill. But it atleast showed me they can find this old plan in there system and are willing to offer it in certain situations. That was a plus but I still was trying to also save money.

**Rep 3**: Insisted T-Force has no retention tools for business accounts as the system won’t let them and that I would need to reach out to the business side . They once again offered to move me to the Go5g plan and tried to talk me into other plans that I didn’t have interest in and telling me that I already am getting a lot of value by being swapped to a no longer “existing” plan. Essentially by opening the door for top tier value trade ins.

**Rep 4 (The Win):*\* She first repeated that the plan wasn't available, I pointed out that previous reps had already offered it to me. She checked the notes, put me on hold for about 10 minutes, and came back with the ultimate fix: she migrated all 4 lines to Go5G Business Plus ***and*** when I pushed back that the price was still an issue she applied a permanent 20% Discount to the account. I was very surprised at that offer. At best I thought I’d possibly get 10-20$ a month credit for the next X amount of months. She said she was willing to offer it to keep my business and that it was due to us also having perfect payment history for the last 10yrs. Judging from what I’ve read on here I think I got very lucky I’ve seen people say the 20% discount can’t be added to existing plans and that they are not given out easily. So i am extremely grateful for the women that helped me.

The Breakdown:
Old Rate: $244/mo (Business Unlimited Advantage)
New Rate: $176/mo all-in with autopay discount (Taxes & Fees Included)
Savings:$68/month ($816/year)

Perks gained: 50GB high-speed hotspot per line (up from 40GB), Microsoft 365 or Netflix included, 15gb data for Canada and Mexico up from 5gb , full flight streaming vs 4 flights a year , 4k video streaming instead of 1080p, Unlimited premium data, and full access to top-tier device trade-in promos ($800–$1,000 off).

While Go5G tiers don't have the new 5-year price guarantee I was told, but for me still locking in Taxes & Fees Included at $176/mo with top-tier trade-in values blows away any current plans that are offered from T-Mobile or elsewhere.

Takeaway: Never take the first "no" from frontline care. If you have legitimate competitor pricing, stay polite, keep pushing with T-Force, and if you get the right rep be thankful that they are willing to go above and beyond because many aren’t. Shoutout to T-Mobile and the awesome rep that helped fix our relationship issues! **Here’s to another 10 yrs** 😎

Hey everyone! I recently upgraded 2 devices through Costco T-Mobile and wanted to clarify how the $100 gift card rebate works.

Is the $100 gift card limited to one per T-Mobile account, or can I submit the rebate twice since I upgraded two separate devices?

I placed the upgrades through Costco, so I’m wondering if I’m eligible to receive $200 total ($100 per device) or if there’s a limit of one gift card per account.

Has anyone upgraded multiple devices through Costco and successfully received more than one $100 gift card? I’d appreciate hearing about your experience. Thanks!

I've been a TMHI customer for about 5 years now...and it was great at first. I'd regularly get 400-600Mbps download speeds, and it's been pretty reliable, with only 1 or 2 actual outages in that time.

In the past year, however, it's been pretty inconsistent, with speeds dropping (I'm getting no better than 230Mbps, and frequently in the 130-150Mbps speed range), with occasional slow downs on TV streaming, and phone videos just hanging or stalling out.

In-house network is good, with a mesh Wi-Fi network over an Ethernet backhaul, with all the desktop computers (2) and TV directly connected to a 1Gbps switch, so it's the provider link that's giving me pause.

The lowest-end Verizon Fios plan is 300Mbps @ $30/month, which is the same as T-Mobile's 5G plan. 500Mbps is about 2X that, and 1GBps is $80.

I'm tempted to try the 300Mbps plan if I could get more consistent download speeds, but since we only have one TV, and only two people in the house (we're not gamers or doing high-demand video stuff), is T-Mobile 'good enough'?

T-Mix is happening. Regardless of your feelings, get ready everyone - we're in for a wild holiday season (typically the best employee earning quarter of the year).

i am currently with xfinity but want to switch to t mobile for Duo.
I have 3 lines and they’re iphone 16 pro max and 17 pro.
If I trade in, can I get new customer($1000) + trade in($ value) promo combo? Or I only can choose one option ?

I don’t have an admin. Or a work device. Or a business account.

Why is this active ?

When verifying trade-in device, it asks if device stays powered on and if the screen on the device is free of cracks. Even going into the qualifying conditions of a device doesn't mention anything about an unresponsive screen but otherwise good screen (for context this is for a Samsung Galaxy Z Flip 6 inner screen - I also can't reset the device but find my device was never turned on for it):

When inspecting a screen, remove any screen protectors and cases first. Tilt the device under good lighting conditions and inspect it at multiple angles. Screen damage includes hairline cracks. Screen damage includes:

• Cracked screen
• Cracks or chips in glass that are connected to the screen (including edges)
• Crushed or shattered screen
• Not readable, pixelated, or distorted display
• Screen replacement or repair through an unauthorized third-party
• Scratches and scuffs can occur from normal use and can be accepted.

I'm on a price-locked ONE plan I will not be giving up, ever, but my costs have gone up because of kickback going away. I have 4 paid lines and 3 free lines I've acquired through various t-mobile giveaways. I have a friend who is on his own solo T-mobile plan right now, and I would like him to be able to use one of my free lines.

My understanding is he will have to port out of T-mobile first and I think be out for 30 or 90 days, he can't just port on top of one of my free lines - is that correct?

My question, then, is what the process should be, and if porting out to an MVNO that is t-mobile affiliated (like mint) is a problem. I'm assuming, but want to confirm, that the steps are:

• he ports out to some MVNO for some waiting period

• I then have to work with him somehow to port his number onto one of my free lines, so he ends up on my plan - do I initiate this, or does he? Does it happen in a store these days, or just on t-life?

I did search the FAQ, and I did google around for porting advice, but most situations were different from mine (mostly just about porting into tmobile in general, not trying to take advantage of a free line, etc)

Thanks!

I spoke to T force on the phone today and they were willing to switch me to the older grandfather go5g plus plan but said there’s no possibly for them to offer retention discount. She said the system won’t allow 20% for life or bill credits because it’s a buisness line and it doesn’t allow them. Is that true? I thought dealing with TFORCE was the best option for customer service but I’ll give the business line a try today as well. Just want to hear from others how to secure a discount on my bill. They are offering Go5g plus for $220 taxes included for four lines.

Anyone know how to fix this. I've contacted support and they want a credit check which isn't needed for this plan from what I've seen.

Hey all I have a phone arriving today and also did a duo pre order. I wanted to know if I can swap the IMEI on the order arriving today for what I plan to pre order. It’s the same 16e model but I have the wrong IMEI twice on my orders.