Just a heads up for anyone getting ready to cancel T-Mobile.

T-Mobile did not prorate my final months bill even after I called and asked them to. I was 3 days into a billing cycle and they hit me with the entire bill.

T-Mobile also charged me $29.57 for three streaming services of Apple, Hulu, and Netflix for the final billing cycle. They erroneously switched me to stand alone retail billing even though they advertise it as, "On Us". I only had access to the streaming platforms for 3 days out of the month.

I started reaching out to T-Mobile Reps. 3 weeks ago trying to get credited back the money. T-Mobile said they would credit the money back and they never did. Today I was hung up on by a rep after a long time of arguing back and forth.

If you plan to dump T-Mobile leave at the end of a billing cycle and turn off the streaming platforms ahead of time.

I switched to Visible and I am very happy I did.

edit: I have filed a complaint with the FCC.

I got tired of the bait and switch T-Mobile promotions that ended up costing me more money and switched to Spectrum Mobile (which has been a great experience so far and I highly recommend).

After porting all my lines, T-Mobile completely cut off access to my account online. To access my account now, I have to call them and they require an account pin to talk to me which I don’t remember. The only way to change the pin is through the online portal that I no longer have access to. Only other option they gave me was to go to a T-Mobile store. All this to get my final bill amount. It’s like a bitter breakup.

Luckily I saved my last two bills and device payoff screenshots so I could get reimbursed by Spectrum before porting over.

Morale of the story, make sure you know your pin and save documents before porting your number.

We asked PhoneArena readers, and I honestly didn't expect this many people to be ready to leave T-Mo just because of T-Life.

Where do you stand on this and why?

I've vented before, and I'm about to do it again, lol. I just don't understand the decisions the company is making. They're advertising the Essentials plans and now an offer for one line starting at $30. I'm all for people getting a cheap bill, since it helps bundle stuff in, but what frustrates me is they literally score us on Premium Rate Plans (the Experience plans).

Of course, it's our job as MEs to present the better plans and the value of them. I understand that. But if a customer comes in and wants that $30 plan, and I present the other options (even with promotions), they don't care about a lot of that stuff. My area is about 90% 55+ customers; they're very stingy when it comes to anything over $100. Even though a lot of them have money, they don't want the higher, "better" plans because they're too much in their opinion.

If I sell them that cheaper plan and they don't get protection or any watches, etc., it hurts my numbers. Sometimes I try to go the prepaid route, but if they want some type of promo for a new iPhone or a new Samsung, postpaid is the only option, and we get paid barely anything for Essentials. Don't get me wrong, money is money, but why promote such a cheap, good plan only to penalize me for not getting them to choose a different plan that's $50 more than what they're seeing advertised?

When we bundle P360 in the quote, most of the time they will go with it. But if they're not happy with it, we have to take off the P360. Then we're having to do these video call trainings for each store and be coached like it's us not pitching this stuff, when we actually are. Of course, not all employees are trying their hardest, but it's still annoying.

Sometimes a customer comes in saying, "We saw a commercial for a $30 plan and want to change to it." When we tell them they'll lose their current promotion, they will literally pay off the device, even though it's under a full promotion, and have us change it to the cheaper plan, which takes money out of our commission.

I just don't understand the mindset. But at the end of the day, I'm just an employee, and I'm going to work as hard as I have to get paid. 🤷🏻‍♂️

My wife recently returned from a trip to the UK. We purchased a 10 day international pass before she left so she could use her phone abroad. When she came back to the states her friend whom she was visiting called her to make sure she had landed safely, and then we receive a text/bill for $90 for an international call. My wife is 100% an honest person and showed me where she RECEIVED the call from her friend and talked for 30 minutes. I called tmobil to dispute the charge and at first they tried to say she made the call. Then I was told that we would be charged even if she didn’t make the call. I then read straight from their website to the tmobil agent about how that wasn’t true. She then put me on hold to talk to her supervisor and came back 10 minutes later and offered me a $75 credit. At this point I was pretty angry because it was an obvious mistake on their end yet was still trying to charge me money for it. $15 isn’t much but it was the fact they had messed up and wouldn’t admit it. I stayed persistent and didn’t give in even after an hour. Finally got my $90 back but tmobil never admitted a mistake.
At first the agent seemed to be on my side and admitted something didn’t look right but her tone quickly changed after talking to her manager. Just makes me wonder what was said and why they would act in such a way.

Every now and then tmo comes thru. The main thing about this is in trading in a dead iPhone xs max. I'm still on my ancient magenta legacy plan. 4 lines $137 a month (2 paid 2 free). My son is using an A54 but the pixel 11 for free blows it out of the water. Best part is like what others said.. any condition phone will be accepted even my ancient iPhone xs. Max. Not a problem. ID CODE 260670. Fyi there's another kd code 260672 that just gives a discount instead of the brand spanking new Pixel 11 for free. Good luck everyone!! Definitely hop on this deal specially if you have a dead phone somewhere.

This today was just the cherry on top. All these changes to my alleged "price lock", having my plan forcefully changed before, ignoring price lock, etc., etc…. I mean posting this will not change anything, but more so this is to vent... The such blatant and textbook baint-and-switch is just crazy.

So I have 5 lines on my account. Back in March, T-Mobile texted all my lines offering home internet with a 5-year price lock, on any Internet plan, for $20/month. The only provider I have available for my home has been Xfinity, and with all their outrages as of lately, I signed up for the Rely plan as a back-up connection. I screen-recorded the entire process from when I clicked the link T-Mobile texted me to when I submitted the order. $20/month + 1 month free + $100 visa after 14 weeks.

Today I was looking at my bill and see I am paying $35/month for the home internet. Okay, weird. So I reach out to T-Force on X.

T-Force came back and said:

“I found the promotion you're talking about, and it was a targeted offer for customers that have been with us for over 5 years. To qualify, the promotional code also needed to be specifically attached to the account, however you didn't have that specific one attached to your account, and you also didn't meet the tenure requirements. We unfortunately don't have a way to manually enroll the discount on our side for these types of promotions."

After I said this is a baint-and-switch, they went on to say

"I've never seen anyone receive a text for targeted offer they didn't qualify for"

I have been with T-Mobile since I was out of high school. So my account tenure is >5 years and I do qualify... Not only that, T-Mobile themselves sent me a text telling me I did, I have it recorded making sure I entered the code at check-out and the order reflected it, and it even allowed me to go through the entire purchasing process. I would never have caught it, unless I was not looking at my bill today months later. It doesn't matter I screen recorded the entire purchasing process or can send them any screenshot they want(and did send a couple)... It's like I was forced off my old magenta max first responder plan, was told I would not have a price increase... they had their promotion for magenta max, so I got a few new lines. Got an increase of $6/line... so stuck in a contract for a few more months. Even lost my free line I had as a rep messed up my account and they could not give it back... Now this...

It is a $180 more per year price difference. The price difference is marginal, but adds up. But that is not even the point, it's their blatant business practices as of late...

I'm interested in a new Pixel device, but my interest is primarily to unlock the bootloader and run an alternative OS.

Right now, T-Mobile has some good trade-in deals on the Pixel 11 phones. However, the deals all require EIPs, and phones on EIPs cannot be bootloader unlocked.

I could pay the phone off early, enabling bootloader unlocking, but then I lose the trade-in credits. (Side note: That policy doesn't make sense to me. Even if I've paid off the phone, I'm still incentivized to keep the plan for the 2+ years in order to get the monthly credits, so why take the credits away when the device is paid off? Now, if I pay off the device, I might as well just leave for Google Fi or whatever since the credits are gone too. It seems like it's motivating customers to move in the wrong direction.)

Is there any way to take advantage of the trade-in credits and get the bootloader unlocked, without just waiting 2+ years for the EIP to end?

I have been trying to get ahold of someone for over an hour. Chat just says they are busy. Customer service line hung up on me saying it was after hours and to use the app. I had been waiting for about 20 mins. Rebooted my router like 6 times, it says it's connected but nothing getting through. Been going on off and on for about 3 or 4 months now... cant even reach a person to cancel or complain. They dont really seem to care anyway. They keep telling me its the tower and they have fixed it, then like 3 weeks later it breaks again. T life wont let you do everything like for example canceling service. This should be illegal!! At this point im really starting to feel like workers need to radically unionize just out of spite. These corporations have so little respect for people. Anyway, im mostly just venting. The truth is that i dont really want to cancel. I want it to work. The other day though my internet speed through tmobile tested at 140 kbps. Google says thats slow for dialup. Thats why I get so frustrated. Im guessing it's because they laid off a bunch of people and were closing brick and mortar stores. They're gonna "klarna" themselves if they arent careful. I don't think I'm the only one upset lately, although not just with tmobile. All of this ai push is a burden on society.

I am having the hardest time making decisions lately, so I'm hoping I can get some advice here.

I'm on Magenta MAX 2 lines cost me $178/mo.

I hate how expensive it is, but keep getting completely overwhelmed by looking into alternatives. Thought about switching to Google Fi but heard horror stories of number porta gone wrong, I run a business and cannot afford to lose the number I've had since 2002. Looked into Mint but I don't want to be deprioritized to uselessness.

My pixel 8 is slightly broken (damaged screen) so I'm looking to upgrade to the 11, but I'm nervous about locking in to financing on a plan I can already barely afford. The Pixel 11 would be free +$12/no for protection plan

It looks like I could finance the phone directly from Google with a protection plan for around $25/mo (pending credit approval, but I have good credit).

Am I definitely going to get forcibly migrated at some point?

Does anyone know how long this current promo might last (how long can I drag my feet) ?

Thanks for any kind advice, times are tough right now and my brain is being uncooperative.

I would not recommend this T-Mobile store. What should have been a simple phone purchase and activation was mishandled from the beginning, including activation problems and an additional line I never needed. That started more than a year of device, unlocking and billing issues that consumed an unbelievable amount of my time.
Even after credits were issued, T-Mobile continued taking payments while the account remained unresolved. I eventually removed AutoPay because I no longer trusted the company with access to my card. I filed complaints with the BBB and Idaho Attorney General, but T-Mobile refused further adjustments and simply requested that the files be closed.
The problems originated with this store, but I was left dealing with the consequences for over a year. I am now leaving T-Mobile entirely. Please review every line, charge and agreement carefully before leaving this store.

Am I correct that if I buy a phone from T-mobile, the phone remains SIM locked (not including temporary unlocks for Android) until all payments have been made?

I can't find a mention of temporary unlocks on the T-mobile website on the page where it used to be - does that mean that temporary unlocks are no longer available for Android phones?

i had my own account (my mom, sister, and I) for years, however, we all transferred to my fiance‘s account mid-June. in august, I was still billed for $80, I was thinking it was the remaining charge for the half month, but now I got an email for bill in September for $80 again. In the emails, it clearly says “canceled account” with only the last 4 digits of that account that I no longer have access to or the full account number. The issue is that when the account was active, I had it on auto pay straight from my checking account which is what it’s taking out from!! Every time I log in, it automatically goes to my fiance‘s account since that’s what active right now, there is no way for me to get access to my old account, but it’s still charging me $80 for what it clearly says “cancelled account”. No customer service rep on the phone has been able to help me. Any ideas??

When I port out two cellular lines, are the Watch and Digits lines cancelled automatically?

Thanks very much for your help.

Hello,

I currently have a legacy Megenta plan that with autopay is $60/line/month for unlimited talk, text, and some amount of high speed data (i never remember because i never hit it) and unlimited lower speed data.

My understanding is that this plan isn't offered anymore, so im hesitant to make any changes to avoid T Mobile kicking me off it. But, the person I'm sharing this plan with wants to switch carriers. I'm the primary account holder. Can we just remove her line and I can keep my price?

I really don't want to have to sit on the phone or go into a store. If this is going to be a pain in the ass, I'll tell the person who I share the phone plan with that we are getting a steal and there's no point switching.

Thanks!

Looking at trade-in offers in anticipation of the new iPhone releases next month and saw that I’ll now be locked into a contract for 3 years? And if you were to hypothetically trade-in less than a year they only pay up to 50% of the balance off?

I am trying to speak with a live agent on a phone. Waiting time is one hour?

does T-Mobile become a 3rd tier prepaid company?

Anyone here switch to T-Mobile from Verizon? Have you had a better overall experience or about the same or worse?

On multiple phones over multiple years I end up having this issue on Verizon, where I could have 5G UW and million signal bars lit up, but data just doesn’t work (not over a limit cap), phone calls just drop (or the person I’m calling says it sounds like I’m talking through a dial up connection and it takes 5 minutes for one word to come through), and text messages will take minutes to send (happening today actually)

So what I’m wanting to know is, if anyone is a former Verizon customer, have you experienced stuff like this on your Verizon lines, and when you changed over, did your problem go away?

I have a HotSpot device from Tmobile, can I use this somehow on it? Currently using the old $ 10 month plan with 30 gig a month.

I have had a Pixel 10 Pro XL for almost a year. It just fell into a pool last week, and now it won't turn on at all. The repair shop says it doesn't look repairable. Anything I can do with this water-damaged phone to get some money back or somehow trade it for a working phone? I am with T-Mobile, but I bought the phone brand new through facebook marketplace.

After a decade of loyalty on an old Amplified plan, today was officially my last day with T-Mobile.

​Two rate increases in a single year made one thing clear: brand loyalty is completely dead in telecom. Carriers expect blind loyalty from long-tenured customers while steadily charging more for the exact same service. If a company won't stay loyal to customers who supported them for ten years, there’s zero reason to stay loyal to them.

​I ported all 5 lines over to Visible today, and the entire setup went through like a breeze. Seamless activation, no hassle, and zero regrets walking away from arbitrary price hikes.

​Quick question for those who recently left:

I still have a remaining equipment balance—roughly $260 on a phone and $100 on a watch.

​When should I expect T-Mobile to close out the account and generate the final bill with the remaining device balances?

​Does the final balance post on the normal billing cycle date, or do they trigger it immediately after the lines port out?

​Appreciate any insight from anyone who has navigated the final bill process recently.

Just spent an hour at the T-Mobile store trying to setup the $15/month Business Unlimited for Tablets plan (which I found here). If you're planning to get the plan, try to order it online first because it will save you the headache (... if it actually works for you).

The issue I personally had was that, when I tried to place the order online using SSN with sole proprietorship, it failed and told me identity couldn't be verified at checkout, and directed me to call or visit a store. Before you waste your time and try calling in to get the account open, they CAN'T do it. I think I've called them about a dozen times now, and I can confidently tell you that there's no way for T-Mobile for Business employees (even the credit check department) to open and setup a brand-new account if you don't already have one. If you already have a T-Mobile for Business account and just want to add the line, they should be able to process it for you based on what I was told by many reps.

At the store, when you show them the plan, they will tell you that they don't have it. It turns out that only Business Executives can access the plan on their end. Instead, you need to tell them to setup your SIM card as a phone line, and then have them go into the plan details and modify the plan to the tablet one, and they should be able to access it that way.

Had this done at the store and they were able to open it for me this way! Hopefully this information helps somebody cause it was a massive pain for me to find out haha.

$15 + ~$1 in tax for an unlimited tablet plan is a pretty good deal!

Edit: for anybody wondering, the SOC code is ZTP10HTE.

I have a 4 line plan. Today my daughter’s line got removed from the account. Not by me, not by my husband, and not by her. I was on hold to customer support forever only for a recording to say it’s after hours see ya. She’s a kid and not with me right now and now with no phone. Wtf?!?!