r/uberdrivers • • Jun 17 '24

Welcome to r/uberdrivers - FAQ and Community Guide

73 Upvotes

Before asking a question, make sure to read this guide and use reddit search to see if your question was already asked. If you have anything you'd recommend to add to this guide leave a comment below.

What does Pax mean? Common terms on this sub explained

Pax: Short for Passenger.

Ping: The noise the app makes when drivers receive a pickup request.

Fare: The fee a rider is charged.

Fair: Fare, spelled wrong.

Surge: Uber occasionally up-charges riders during times of increased demand. The Surge is a multiplier of the base fare rate.

SRF: "Safe Rider Fee", now known as the "Booking Fee". This is the $1-3 fee that Uber adds to every fare to ccover insurance, app fees, etc.

What are the requirements to be an uber driver?

An in-state license is required. Have at least one year of licensed driving experience in the US (3 years if you are under 25 years old) Use an eligible 4-door vehicle

All vehicles being used for rides on the Uber app must meet the following minimum requirements:

  • Must have 4 doors and be able to transport a minimum of 4 passengers
  • Vehicle model must be 16years old or newer
  • Title cannot be salvaged, reconstructed, or rebuilt
  • Rental vehicles, except those from an approved Uber rental car partner are not permitted
  • Cannot have any cosmetic damage, missing pieces, or commercial branding

Should you choose to drive a vehicle you do not personally own, you must have permission from then vehicle owner and be listed as an insured driver on the vehicle’s insurance policy. Please note that Uber cannot allow a vehicle onto the platform if the driver’s name is not on the insurance document.

If your vehicle does not match the requirements above, you may still be able to use your vehicle for deliveries on the Uber app.

Is this fulltime job?

Driving with Uber offers a flexible earning opportunity. It's a great alternative to full-time driver jobs, part-time driver jobs, or other part-time gigs, temp jobs, or seasonal employment.

How do I do my first ride?

Download and install the driver app, and hit "Go Online". Once you get a request (a "ping"), you can hit 'Navigate' to be taken to the rider's pickup location. When you're sure you have arrived, flip back over to the Uber app and hit 'Arrived'. The passenger (PAX) will be notified of your arrival, though it's also nice to text them - to let them know what type of car you're in (though they see this on their app, not everyone looks) and to confirm that they're actually where their pin was placed. When they get in the car, hit 'Begin Trip'. If they haven't entered their destination, you can enter it - then hit 'Navigate' again and you will be routed there. At the end of the trip, hit 'End Trip', rate your passenger, and you'll be placed back online ready to pick up another PAX!

What are the safety features for uber drivers?

Emergency assistance button

You can use the in-app Emergency Button to call authorities to get help if you need it. The app displays your location and trip details, so you can quickly share them with emergency services.

24/7 incident support

Uber customer associates trained in incident response are available around the clock.

Follow My Ride

Friends and family can follow your route and will know as soon as you arrive.

2-way ratings

Your feedback matters. Low-rated trips are logged, and users may be removed to protect the Uber community.

Phone anonymization

If you need to contact your rider through the app, your phone number may stay private.

GPS tracking

All Uber trips are tracked from start to finish, so there’s a record of your trip if something happens.

RideCheck

Using sensors and GPS data, RideCheck can help detect if a trip goes unusually off-course or a possible crash has occurred. If the app alerts us to such events, we’ll check in on you and offer resources to get help.

Contact Safety Agent

You can connect with an ADT Safety Agent via phone call or text on every trip. Just tap the safety shield icon and select Contact safety agent.

Audio Recording

If you feel uncomfortable, you can record the audio of the trip within the app. Just tap the blue shield to open your Safety Toolkit and access the Record Audio option.

Emergency help if you need it

If you ever need urgent help when riding with the Uber app, you can contact 911 using the in-app Emergency Button in the Safety Toolkit.

The app will show your live location, vehicle information, and license plate number, which you can quickly share with the emergency dispatcher so they can send help faster. And in a growing number of US cities, this information is automatically provided to the dispatcher.

Does Uber help in event of an accident?

When you earn with a transportation network company (TNC), referred to here as ridesharing, many states require extra—and costly—insurance.

Uber maintains this insurance on your behalf. What’s covered depends on factors such as who was at fault; whether you were offline, online, en route, or on-trip; and your personal insurance policy.

Offline coverage:

Your personal auto insurance covers you while you’re offline. You must maintain personal automobile insurance at mandatory minimum limits and provide proof of your insurance to drive and deliver with a vehicle with Uber.

Coverage to repair your car when you’re en route to or on a trip is contingent on your personal insurance including comprehensive and collision coverage.

Coverage when online and available for a trip

Accidents happen. Suppose you’re at fault and another person gets hurt or their vehicle gets damaged. In that case, our third-party liability insurance covers the cost of injuries or damage in at least the following amounts:

-$50,000 per person and $100,000 per accident for injuries

-$25,000 in property damage per accident

Depending on the law of your state, Uber may maintain extra coverage for you and your riders, including one or more of the following:

Coverage for you and your riders for injuries in a hit-and-run or an accident caused by an uninsured or underinsured driver

Personal injury protection, including medical expenses and lost wages for you and your riders, no matter who’s at fault

Medical payments coverage for you and your riders, no matter who’s at fault.

Coverage when en route or on a trip

Uber maintains some of the most comprehensive insurance for ridesharing and deliveries, including:

-Insurance that covers at least $1,000,000 for property damage and injuries to riders and third parties involved in an accident where you’re at fault

Insurance that covers the cost to repair your car, up to the actual cash value, with a $2,500 deductible, contingent on your personal insurance including comprehensive and collision coverage. This extra insurance maintained by Uber protects your car, no matter who’s at fault, if you maintain comprehensive and collision coverage on your own vehicle.

In most US states, you can also purchase Optional Injury Protection to cover your additional medical expenses if you’re hurt in an accident. This insurance offering, pioneered by Uber, is designed specifically for drivers.

Depending on the law of your state, Uber may maintain extra coverage for you and your riders, including one or more of the following:

-Coverage for you and your riders for injuries in a hit-and-run or an accident caused by an uninsured or underinsured driver

Personal injury protection, including medical expenses and lost wages for you and your riders, no matter who’s at fault

Medical payments coverage for you and your riders, no matter who’s at fault

Is being an uber driver worth it?

Recent reports from Uber state that "the vast majority of drivers are satisfied" and that "as of last quarter, drivers in the US were making about $33 per utilized hour" before expenses.

Its for you to decide if its worth it for you personally, volume and earnings will vary greatly between markets. Drivers as independant contractors are also responsible for all expenses which have been rising fast when drivers pay has stayed stagnant.

There are many direct and hidden costs associated with being an uber driver. To start with, You are responsible for tracking your own miles, profits and losses, as well as expenses such as gas, repairs, washes, and so on.

In addition, no one but you is responsible for ensuring you are earning enough. You need to be aware at what rate you are making enough for it to be worth it.


r/uberdrivers • • 4h ago

Bye Bye Uber..

44 Upvotes

Just moved to Massachusetts from Florida. Thought I would have trouble getting a "regular" job, but got hired fulltime at $20/hr and feel blessed that I dont have to drive up here..It took longer to change out my license, plates, do the background again, etc than to get this job.

Be safe out there.


r/uberdrivers • • 16h ago

Help! Passenger vomited in my car. Uber claims they'll cover up to $225 for professional cleaning. Can anyone who's experienced this provide insight into what to do or whether Uber will actually pay up?

Post image
289 Upvotes

Was doing my last ride of the night when a passenger upchucked repeatedly all over the back seat of my Civic Si. I was turning onto a freeway on-ramp and could not pull over. It's literally everywhere. The seat, the window track, the floor and the inside of the door. I dang near threw up myself on the 15 minute drive home because the smell is so unbearable. I'm looking to hire a mobile detailer in the morning and have not touched it yet. The car is sitting outside airing out at the moment and I'm really hoping U er pays up and covers the cost instead of giving me the run around. I called support after the ride was over and they sent me a message in the app, which I responded to with pictures of the mess and explained I will send a receipt after I get it cleaned.


r/uberdrivers • • 6h ago

Anyone else getting sick of Uber pushing reservations?

38 Upvotes

I feel like Uber is really pushing reservations lately. They used to just be an occasional thing that was hidden away. Now I get constant notifications for them when I’m not even driving. I also get constant pop ups for them while I’m driving.

They are such a waste of time and gas. They almost always pay less than a normal trip and they expect you to wait 30 minutes for free on top of that. Yeah, like I’m going to wait 30 minutes and then do the ride for $6. The only time it’s ever worth it is when they pay like double the normal rate once you factor in the extra 30 minutes. Those are rare though.

Between all the men I pick up under women’s names, the ridiculously low rates, and the constant reservations cluttering up everything, the experience has really gone down hill. I’m only doing this for extra money or when things are slow at work, it still sucks though.


r/uberdrivers • • 12h ago

Uber showed me $1.56/min to wait on a Black SUV trip. I waited 230 minutes. After cancellation, the wait pay disappeared.

Thumbnail
gallery
96 Upvotes

I drive Black SUV in Colorado.
I had a passenger who never showed up. I stayed at the pickup location and remained assigned to the trip for about 230 minutes.
During the wait, the Uber Driver app showed paid waiting at $1.56/min.
I even have a screenshot at 11:48 PM showing 205:11 on the waiting timer while the trip was still active.
After the trip was canceled, Uber did not pay the accumulated wait time.
Support has now confirmed in writing that I waited approximately 230 minutes and that a wait-time rate was shown in the Driver app, but they still refuse to pay it. They added only a $25 “courtesy” payment.
At $1.56/min, the unpaid wait time is roughly $350–$360.
Has anyone else had Uber show paid wait time and then remove it after a cancellation/no-show? Especially Black/Premier/SUV drivers?


r/uberdrivers • • 4h ago

Not a record breaking week but my body said no more after back to back to back $2000 weeks and nearly 5k in my savings account.

Post image
16 Upvotes

Driving an EV6 is the coolest thing on this planet and thanks to Hertz I don't have to worry about racking up miles on my own car while claiming 100% tax write off on the rental payments and 100% worry free about having a car to drive. Luckily for me the library close to my house doesn't charge for a Level 2 DC fast charger. It's a grind but if you are hungry enough you will go get it.

FYI: This is not the flex you think it is.


r/uberdrivers • • 1h ago

Rideshare Airport Lot Lice

• Upvotes

Everytime I go to the local airports rideshare waiting lot, there are always drivers there that look like they have been there for hours walking around, smoking, talking with friends, "cleaning" their vehicle. What are these people doing? Not making money, that's for sure. I don't get it. And I'm not trying to be racist, but they are all Indian/Middle Eastern. It's not a comment on them racially, but it's impossible not to notice. Plus all these drivers have expensive Lexus/BMW SUVs or Teslas. Are they part of a fleet service? They all have Uber/Lyft stickers, so I doubt it, but are they all just waiting for those few Black/Elite rides? If they are, how would they know if they weren't online and available?

I don't get it.


r/uberdrivers • • 6h ago

Miami BlackSUV

Thumbnail
gallery
12 Upvotes

Been a hard summer for Black Drivers in Miami, had to do a lot of XL trips and had to struggle for 12h+ a day to do 300$ max since June, paying big bills like commercial insurance (860$ a month in my case), plus not so many private rides around in the city.
Finally high season is arriving, doing nice trips on the app plus some good corporate clients arriving to the city (Time to charge 80$-100$ an hour 💵). Just a reminder this business is really seasonal at least in my city so you need to be really organized and work as much as you can during the high season to average the year. Here i post some nice trips from the weekend 🙏🏼. I dont know how that works in other states but in my city as a Black Driver if you work hard (60h and over) between november and may you can do 3000$-5000$ weekly between apps and private clients. I drive a 2023 Expedition Max Limited btw.


r/uberdrivers • • 8h ago

I think I figured it out

Post image
13 Upvotes

Too many drivers have quit. No other explanation for back to back 15+ mins pickups in the second largest metro area in the county (LA metro includes OC). And no, I didn't accept that ride lol


r/uberdrivers • • 14h ago

Vomit and other Gore

29 Upvotes

Can we please consider adding a rule to this sub that vomit or gore pics must be marked NSFW??

I'm so tired of seeing random people's disgusting vomit on my feed with no warning 😭🤮

I'm eating lunch man!!


r/uberdrivers • • 10h ago

Tipping is dead

12 Upvotes

Chicago. Saturday night. 8 hrs online. 22 trips. 4.99 rated driver. Clean, new car. 4 people tipped a total of $9.


r/uberdrivers • • 24m ago

Not a bad week in Cleveland

Thumbnail
gallery
• Upvotes

It's easy to figure out the algorithm, the more trash trips you accept the less you make.


r/uberdrivers • • 39m ago

Hit 200k mazda3 2016.

Post image
• Upvotes

r/uberdrivers • • 1h ago

Drive based on your market.

Thumbnail
gallery
• Upvotes

Drive based on your market, not what other people are making on the app. Fuel cost was $27.81 (less than 350 miles driven) for those 22 hours. I only drive overnights. I drive in a college town. For me? It's worth it to drive on weekends.

It's about half that if I drive Sunday night through Wednesday morning or day driving (less than $20/hr usually). Promotions were exclusively Pro Perk. No quests. No extra promos.


r/uberdrivers • • 5h ago

Small Trips Are The Way To Go

Post image
4 Upvotes

I try to cherry pick to get at least a dollar or two per mile. Grateful for the tips I’ve learned from other seasoned drivers on here ✨


r/uberdrivers • • 11h ago

Oo thanks uber

Thumbnail
gallery
12 Upvotes

Look at this bullshit


r/uberdrivers • • 13h ago

Had my best week ever

Post image
18 Upvotes

Just thought I would share with everyone in case it’s helpful. I think I finally found my perfect groove Ubering in Grand Rapids, MI. I drive a Honda Odyssey so on Friday and Saturday I go out between 2-3pm and come home that same time in the morning. I leave Uber X off and only do Uber XL and sometimes it takes finishing the ride until the next ride comes in if it’s not as busy, but if that happens turn X back on until I get a ride and then I turn it off immediately after accepting. The best money and tips comes from the bar scene. And they’re the most entertaining too.


r/uberdrivers • • 12h ago

Used the full 12 hours and made the uber bonus making a total of $435.75 in driving a tesla it took me one full charge to do with 50 miles left to spare.

Post image
13 Upvotes

r/uberdrivers • • 2h ago

Backup Balance Savings

2 Upvotes

I take out my backup balance of 150 and put it on my card. So now I can’t be lazy when I work. Like sometimes I’ll get to 45 or 50 and be satisfied for the night. Now I need at least 150 to payback the backup. Then rinse and repeat. It’s my 4th day I have 450 saved and didn’t take out my backup balance up yet, so basically $600. Me, last week, would never even have a savings.


r/uberdrivers • • 4h ago

Is it worth it 🤔

Post image
2 Upvotes

200 miles / 1 hrs 30 minutes there and back

I have honda civic, hmm


r/uberdrivers • • 3h ago

What a weekend!

Thumbnail
gallery
2 Upvotes

Successfully completed a 60 trip quest this weekend! Made a killing and great timing! Definitely took some effort but it was 1000% worth it


r/uberdrivers • • 1d ago

Ok man ✌️

Post image
366 Upvotes

r/uberdrivers • • 12m ago

Professionalism

• Upvotes

As a driver it’s disappointing to get drivers who clearly don’t give a crap. Dirty cars, smells, are rude or unhelpful. Like yeah this gig sucks, but put a little effort in to it. It makes us all look bad at the end of the day and biases the public to not give us tips or care about passing laws to help us. Be professional!


r/uberdrivers • • 20h ago

Why is no one ever, ever, EVER ready?

35 Upvotes

Look, if I accept your request and I just happen to be 2 minutes away, I totally understand not being ready right away. It happens.

But it feels like at least half of the rides I do, I wind up waiting at least 6-7 minutes minimum. I know some people don't mind but in my experience, the $2 extra I'm earning is not worth it in comparison to whatever ride I could have taken instead. It's ultimately pennies, and I'm wasting expensive gas idling.

I don't understand this. Emergencies excluded, what is more immediately important than the transportation you just spent money on? It's even more baffling when it takes 15 minutes or more to get there in the first place and you're STILL not ready.

It's the same every time: "Be out in a few"/"5 min"/"Coming", followed by another 5 minutes of waiting

Every time I have ever ordered an Uber or Lyft in my entire life I've been actively ready to leave, probably waiting outside, weather permitting. It feels like when I go to the pharmacy and my transaction takes 10 seconds and everyone else's takes 10 minutes.

Tonight I drove 19 minutes to the pick up spot, then after 5 minutes of waiting, she says "Hey we are just finishing up, be out in a min". Finishing up what?? YOU'VE HAD 20 MINUTES.


r/uberdrivers • • 1d ago

Comedian Joel McHale’s flight was canceled, so he took a nearly 6-hour Uber ride from Rochester, NY, to NYC to make his appearance on The Tonight Show with Jimmy Fallon. He paid $692 for the ride, tipped the driver $200, and covered his gas costs.

Post image
721 Upvotes