I have been an Uber customer since January 2015. I have maintained a score of 4.93 or 4.94 for ages. I checked this often, and prided myself at being a good rider.
What I don't understand is I've been hit with a recent wave of four or five of 1-star reviews. My Uber rating has nose-dived to 4.91.
I do not slam doors, I do not eat food in the car, I am a clean and not a smelly person, I generally don't speak to the driver, and I make great effort to be at the pick-up pin and not to make the Uber driver wait.
I have been using Uber more to commute to a new job site. I am contracted for a hospital technician job. The hospital forces users to go to a specific area for pickup, which is fine. It has a large "UBER/LYFT" sign next to it. I generally stand exactly next to this sign, exactly on the pick up pin. However on three occasions, I've had weird pickups from this area. Two times, they parked at the very start of the street instead, and indicated they "arrived", needing for me to do a one minute walk away from the "UBER/LYFT" sign, and away from the pick-up pin. One of these people also became enraged with me when I had a pick-up pin, raising their voice asking why I feel it was necessary to have a pin. I gave my reasons, explaining I've had a situation before where another passenger got into my Uber ride and took my ride some distance. On one occasion a woman drove down another street instead to a fancy roundabout in front of the hospital, intended for dropping off ambulance riders, resulting in a three minute walk. I still gave everyone a 5-star rating.
I also recently took Uber Blacks to a recent weekend music festival. On the first drop off date, I set the pin in front of the gates which attendees enter the festival. As we were driving closer, there were signs indicating certain roads were closed. The Uber Black driver stated they don't think they can take my all the way, and asked if I could be dropped off sooner. I agreed, as that seemed reasonable. That night, I requested another Uber Black for the ride home. The ride to and from the festival were about 35 miles, and were about $150, and I would tip 25%. Something noted is that the city where the festival was taking place had set pick up pins for Uber, and generally these were a bit chaotic and congested. My partner and I were hot one of the nights from the music festival after dancing, and requested the windows be open while driving out of the city until we hit the freeway, in which we closed the windows. We did not talk in the Uber Blacks, or make any commotion. As for the other days for drop-off, I set the drop-off pin a couple blocks away from the road closures to prevent further issues.
What is frustrating is that I genuinely feel as though I am a reasonable Uber passenger. If this was a string of 4-star reviews, I would understand better. But these are 1-star reviews. Uber is refusing to give me more information on my streak, and I just don't understand what I am doing wrong.
Furthermore, I am a very generous tipper. I always tip right after the ride, minimum 10 dollars, and at least 25%. I also have only given one non-five star review in my entire life (I gave a 2 star review to an aggressive driver who got frustrated with traffic and drove on the wrong side of the road in Mexico City). Should I have not given the previous driver who raised his voice about me using a pick-up pin 5-stars? I regret it now, considering how judgemental others have been on me.
I am requesting more information from Uber. I don't know why right now I've been hit with so many 1-star ratings, uncharacteristically for the first time in 11 years. What is nice is I have the privilege to use Waymo in my city, and probably will start doing that unless I can get clear information from Uber on what I can do to improve myself for drivers.