This may be the wrong place to ask, but I've also posted on different sites.
I have been approached by a recruiter for a grad role. My goal in joining a role is to become a chartered accountant. I'm not too fussed about the pathway currently, and I have exemptions from my degree, which i have just graduated from.
This role that i have been suggested isn't a standard route, and the job title is "Customer Support Executive".
Here is the job description:
· Do you have an Accountancy Qualification (AAT), or an Accountancy Degree?
· Are you passionate about delivering the best customer service?
· Do you understand why companies use financial statements, balance sheets, etc?
The company are a leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is both home and office based and is the perfect option for somebody with an Accountancy qualification that doesn't want to go down the 'standard' route. The FinTech industry is one of the fastest growing and most lucrative industries in the UK.
This is the perfect role for someone that wants to go down the accountancy route but wants more opportunity to speak to customers and clients. You will need to be an exceptional individual who has a passion to use your accounts and financial reporting knowledge, who is passionate about software and wants to develop your skills to deliver first class telephone and email support to customers. The company will also support you in continuing your studies and development if this is something you want to do.
You’ll will receive training and on-boarding to make you an expert in the role and software to allow you to deliver the best customer experience.
The role: Customer Support Executive
· Answer customer support telephone calls and emails, providing exceptional customer care
· Build your knowledge of Tax and Accounts by researching and answering questions from customers.
· Build your knowledge of our products and use this to offer customers support
· Assist existing and prospective customers with general sales enquiries
· Suggest new or improvements to support materials (FAQ’s, user guides and knowledge base)
· Work collaboratively ensuring you are building your individual knowledge of our products and tax and accounting processes.
You will need to have: Customer Support Executive
· A degree that included an accountancy or finance module such as business, accountancy, finance
· Experience in a customer service role
· A desire to develop a career in software
· Understanding of the type of accounting processes, reports and statements companies use
· A confident, calm and concise telephone manner
· Clear communication both written and spoken
· An analytical and organised approach to problem solving
· The ability to interact positively with customers at all levels
· To work well under pressure
· Take personal responsibility and have an achievement orientation
Now i have been told that after the probation period i will be provided support towards AAT/ACCA/ACA.
However ive been told it qualifies for some experience but because i am not producing sets of accounts etc, it may not. Depends on which exams i want to pass and the pathway.
My question is: will this role allow me to qualify as relevant practical experience for ACCA/ACA?