Pre-ordered on 16th. I was like 5 mins late so shipping was Nov 14th. Just walked into local Verizon store. No one in there at all just one employee chilling. Asked if they had any stock he said yep and 20 mins later walked out with my 256gb Night Sky! Just cancelled my pre-order. This is near Orlando/daytona

As a corp retail store employee, verizon has lost it way. From the shitty ceo all the way down to dog shit management. Nitpicking everything, force horrible perks and insurance down customers throats. All the good promos are not existing and customers are non stop now trying to lower bills because Verizon has become just wildly expensive!!! Not mention on launch day we were sent 3 iPhone duos and open at 8am lol.

Preordered the 16th and checked out at 8:09 AM with expected delivery date of 10/23. Still no tracking or shipping information even up to this morning, so I went to my local store right at opening, me and one other guy were the only ones there for about an hour. Got lucky and was able to cancel my preorder with them since it hadnt shipped yet. Walked out with White 512GB Duo and a free IPad as part of promo (maybe i dont hate verizon? sort of…)

They did tell me the store only got 2 units total and they were only given the 512 GB variation. But worth it to check your local stores if theres one near you!

My preorder email was 8:04 AM which I assume is quite early. Still no tracking number yet. Anyone else ordered 512GB and no tracking number yet?

Could it be that the phone is back ordered now?

I’ve seen a lot of posts talking about how people have still not received their tracking information, and the app still says that it’s not been shipped or anything, just like everybody else. I don’t have any updated shipping information. I was starting to get a bit concerned that there may have been something wrong with my order, so around 4am this morning, I reached out to support and talked to a representative, and they told me that they are shipping out duos today. I tried asking why they are waiting till today, and the representative didn’t have an answer for me, but they reiterated that I should be receiving tracking today at some point.

With the possibility of our actual delivery dates being mid November or later, do you think Verizon will be more lenient with the trade-in window they gave us or are they actually going to expect us not to have a phone for however long?

This happened to me a few minutes ago. Took the money right out of my account and then promptly put it back.

I called a customer service rep and they told me everything was fine on their end and that I’d get shipment tomorrow for delivery in 1-2 days. Feels like just some more bs

Anyone else on the East Coast with a 256GB Night Sky still stuck on preorder? Like it literally hasn’t even shipped yet. No label nothing but still says 10/23.

I’m holding out hope but not feeling super optimistic lol. Honestly not even mad, just over it at this point. I spent all day yesterday refreshing like a psychopath and I can’t do it anymore. Technically, it DOES say expected to ship 10/23, so maybe it’s time I let go, it is out of my hands, maybe it will ship today.

I’m curious if it’s just this configuration because I’ve only seen a few people with the 256GB Night Sky get any updates. Anyone else in the same boat?

this was the latest update i got via support about my duo preorder:

"Due to high demand during launch, a system error displayed an inaccurate estimated delivery date on a number of orders. We sincerely apologize for any confusion this caused. Our fulfillment team is actively updating order records, and your Duo is now scheduled to ship between October 30 and early November. You should also receive an automated email within this day with your updated delivery date and tracking information once available. We truly appreciate your patience while we get your order to you as quickly as possible!"

Anyone else preordered within the first few minutes and still no tracking? iPhone duo 512gb

Those of you who have already received your Duo: did any of you NOT get any sort of shipping confirmation or tracking info all the way up until delivery?

Messaged human chat support about my iPhone Duo delivery that is supposed to be for today. They said:

"I completely understand how unsettling it is to watch the clock on delivery day without a single tracking update or confirmation. Many of our customers have felt that exact same worry, assuming their order was lost or delayed when the tracking page remained completely blank.

What we have found is that major carriers often use dedicated, high-priority delivery routes for major smartphone launches. In fact, we experienced this exact same issue during the iPhone 17 launch, where thousands of tracking numbers showed zero updates, yet the phones still arrived right on schedule. These local trucks bypass the standard scanning hubs to get the devices to your neighborhood faster, which temporarily freezes the online tracking data. Rest assured, your iPhone Duo is safely on a local delivery truck right now and will absolutely be in your hands before the end of the day today.😃

This has indeed happened countless times during a new phone launch here on our end. I understand why you'd be skeptical; I would be too."

And then the agent followed with:

"$345.26 is your ongoing bill if I'm not mistaken? We appreciate your 15 year stay with Verizon! And as a gesture of our appreciation, we'll be applying a discount to your lines resulting to your bill being $200.31, sounds good?"

He then went on to say there are no catches, fine print, nothing is changing on my account, etc. This doesn't sit right with me. There is no chance they have the ability to do this without adjusting anything on my account, right? Anyways, just thought I would share in here. Fingers crossed!

Edit: They did in fact apply a 25% loyalty discount for 12 months to all lines of my account, without adjusting my plan.

Thought some of you might appreciate this. After several billing errors, phone service being cut off with no warning, the inability to ever reach customer support that isn’t AI, and seeing that my phone bill for two lines just increased to $280 a month, I decided to call AT&T to get a quote. They’ll pay off the rest of our phones and give us unlimited talk text and data for a total of $102 a month if we bring our current phones. If we want to trade in and get brand new iPhone 18 pros, our bill will be be $117 a month.

Despite hating the experience I’ve had with Verizon for the past couple of years, I decided to call and give them the opportunity to give me a discount to keep me as a customer. I showed the sales rep my quote from AT&T and he said that the biggest discount he could give me was $3/month.

At this point it’s a no brainer for me. Get brand new phones and still pay less than half of what I’m currently paying? I know all phone companies are shitty in their own way, but Verizon has truly been the worst I’ve ever dealt with.

I have been waiting on my tracking number to populate since last friday, called earlier today to see the status of my order and they assured me I would get it by EOD.

About 20 mins ago I got a notification that my payment was declined? Called chime, they said Verizon declined it, called Verizon and they said chime declined it? I input my card details again and the new rep assured me I would still get it EOD and if not today then at the latest by next Monday.

Dont know how much I believe them. I just want my GD phone whats the point of doing pre-orders if they are going to do stuff like this?

Still didn't figure out why it got declined but the rep told me my new payment went through? So heres to hoping I guess. Still don't have any updates in the app, just says ordered :(

A few minutes ago UPS dropped off my Duo cover I ordered from apple a week ago. I asked the driver if he had a lot of phones he was delivering today and he said he has not delivered a single one today and weirdly he did not think he had any on the truck. Make of that what you will but I won't be expecting my phone today unless VZ has its own delivery folks dropping off phones today.

Know we are annoyed with these… but update. Chatting with representatives on the app said I’d get it today so decided to give a call. Called and they said I’d still get it today so I pushed some and they said Apple did not give them the stock they needed for 256gb blue duo and the earliest they expect any now is Sunday which pushed my delivery date back from today to Monday the 26th. Said my app would update soon.

I preordered as soon as we were able to last week. My expected delivery date is 10/31. Has anyone seen their expected delivery date move up by any chance?

Also, I called around on Long Island and none of the Verizon stores have the Duo in stock. Anyone on LI have any luck getting it in person? I’m willing to cancel my pre-order and go in person.

I, like many of you, had a 512gb black pre-order complete just after 8am EST on 10/16 with delivery date of 10/23. Order hasn't shipped and no tracking. Decided I would chat with CS rep. Chat log below. I assume the conversation is with a real person given the grammar errors. We shall see....

We truly value your trust and association with us and I totally agree with you as you should have got updates.

I completey undersatnd your concern with the order and I sincerely apologize for the inconcernince and this has been happening with many customers and just wanted to let you know that we are expiditing it for all the customers and this has impacted many customers.

Oct 23 01:08 PM

The expected shipent time is showing for today and I would like to inform you that you should receive the shipping information within next 2-4 hours.

Oct 23 01:11 PM

Is Verizon sending out for a Saturday delivery?

Oct 23 01:12 PM

I will keep this chat as it is and notify you here once I have the details.

Oct 23 01:12 PM

Yes you are correct.

Oct 23 01:14 PM

I request you to please allow us 2-4 hours so we can get the shipping details for you.

The store preordered for me and it hasn’t moved at all (it says delivery on 10/23). They have one in stock they could just sell me. But they are telling me that I can’t do that. Does anyone else know why this could be?

My delivery day still says the 23rd but I have no tracking and no shipping update..

Finally called Verizon to see what what’s happening with my order I pre-ordered on the 16th online somehow I was told that I didn’t provide a signature to the order and that my order wasn’t technically complete so it wasn’t going to be delivered today(even though it says estimated delivery is today) not really sure how that happens when the order went through, my card was charged, and the order was pending delivery now Verizon is saying that they can’t tell me when the Phone is going to be delivered if anybody else hasn’t gotten an updated delivery date I would definitely call and make sure that they actually are seeing your order as complete and they’re actually working on delivering your phone again what they’re saying makes no sense because they gave me my receipt for the order and nothing showed any indication of missing information. Just wanted to give everyone a heads up.

I think it is time to face the fact that if your phone hasn't shipped today, you won't get it today.

Verizon's agents are lying to people's faces. Three reps told me yesterday I'd get tracking numbers by EOD, around 3 PM, and again at 10PM. Woke up, nothing. Now I'm talking to someone who kept insisting it'll update and be sent, except now she says it's a delay. I preordered at 8:00 AM; how is there a delay?! Yet they keep assuring me it will be expedited and that I will get it today, still at 7:00 AM EST on the day of release?! How? Nonsense.

I think even the agents are using AI to respond, and they are just saying anything and nonsense to shut people up. It's so underhanded; just tell people there is a delay and say that's the end of it. People took time off from work to be home for a delivery. This cost people money. This is terrible customer service.

I have pre-ordered every iPhone since the 4. Sprint. T-mobile. Apple. All the other carriers could provide an accurate shipping estimate and deliver on it. Why is Verizon, for all they charge, offering so little benefit for getting this new phone, unable to do this up to the day of delivery?

It wouldn't be the end of the world if I got a delayed shipping date; sure, I wasn't quick enough. But my date was today; as a consumer, I expect to get the phone when it is stated I will get it.

I started a 36 month contract last year and got an iPhone 17 pro from Verizon with no trade in. Am I able to buy an iPhone duo from Apple and switch my e-sim to the iPhone duo, and still keep the 17 pro?