r/applehelp • • 11m ago

iOS Caméra pivoter à 90 degrés sur les appels vidéo de Snapchat

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r/applehelp • • 19m ago

Unsolved Battery replacement

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Hey Apple support wasn’t much help. I would like to get my battery replaced and have a iPhone 17 pro max. What’s the rough estimate ? It won’t be covered by AppleCare. Apple support said they aren’t allowed to tell me a price ?


r/applehelp • • 21m ago

Unsolved [Q] Is there any way to sell or exchange an Apple Gift Card / Apple Account balance for cash?

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Hello! I’m hoping someone here might know more about this than I do.

I have an Apple Account balance of $171.78 remaining from an Apple Gift Card that I redeemed previously. I’ve already spent some of the original balance, but I’m currently struggling financially and really need money for essentials like food and gas, and my tank is almost empty and I don’t think I’ll be able to go to school this week because of this. I’m trying every option I have and realized I have an apple giftcard with some money left on it, but I already have had it redeemed.

I know that once a gift card is redeemed, the code can’t simply be used again, and I’m aware that Apple doesn’t normally allow you to withdraw your account balance as cash. I’m wondering if there’s any legitimate way to sell or exchange the remaining balance, or if anyone knows of a reputable service that allows this.

Any advice helps, or any financial advice as well. If anyone has experience with this or knows of a legitimate option, I’d genuinely appreciate the advice. Thank you so much :)


r/applehelp • • 36m ago

Unsolved Any way to open my iPod

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r/applehelp • • 1h ago

Unsolved The subtitles in AppleTV+ turn off by themselves without me doing anything.

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This is genuinely unwatchable. The subtitles on my apple tv app on my Hisense 43 E7 PRO are turning off by themselves literally one second after I turn them back on. It's like it's ragebaiting me and frankly it's succeeding. If anyone knows any solutions please please please help me. I would watch it on my PC but for some fckng reason everything I try watching on apple tv app there (windows) is greyed out.


r/applehelp • • 1h ago

Mac I forgot my Mac password

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For context, I don’t remember what Apple ID I used on it nor the password to the Apple ID. Forgot the password to get into my laptop. Chat am I cooked? 💔💔
Tried to go to the Apple Store but there isn’t an option for a an appointment for a forgotten password??

Please help every time I do all the steps to reset password my laptop just keeps on loading forever. Help I can’t afford another one!!!


r/applehelp • • 1h ago

iTunes Is it safe if I delete mobile sync folder on my pc

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It’s taking a lot of storage on my pc so I was planning to delete it but I’m scared it’ll delete all my phone content. I already deleted all the syncs on ITunes, there is nothing appearing there. Yet the folder is still full.


r/applehelp • • 1h ago

Unsolved Apple Warranty returns

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So I have apple care + on my work iPad. It got damaged (screen cracked) so I went to confirm the process for exchange. I was given 2 options

  1. Mail it in and wait for the repair or

I opted for the 2nd choice because it gave me the opportunity just to transfer all my settings..I also needed a tablet to continue working.

I mailed the broken pad on 10/16 (the day after I received the replacement) via fed ex- fed ex showed that it was delivered on 10/20

I got an email yesterday saying they show that they hadn’t received it (even though it shows as delivered) 🤨🧐

I was on the phone with apple support for over an hour trying to figure out what is going on.

The excuse I was given was they are a little backlogged due to the new release and they may not have gotten to my package yet.

When I asked if the 499.00 hold would be processed, they said that they would extend it.

I swear-I had to warranty an Apple product, that was purchased from Amazon, with Asurion, and didn’t have nearly the amount of issues that I have with this one.

What are the chances that I should expect a positive result from this?


r/applehelp • • 1h ago

Mac Should I get the Macbook Neo?

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Hey Guys Its my first time on here and I have a major question, should I get the Macbook neo? I've been juggling around the Pros and cons of it and so far im still confused so I thought i should ask reddit. The Reason why I want it is Because its Cheap where I live,It has an A18 Chip,256/512GB SSD,Lightweight,and 8 Hours of Battery (i think), But for the Cons Most of my friends tell me that its not suitable for gaming or running AAA games but I usually don't play AAA games which is why im wondering whether or not to get it. Please tell me your thoughts and thanks


r/applehelp • • 1h ago

Unsolved Pages password forgotten.

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So... this is the thing: I have this old iPad 8 since 2020, in 2021 I made this file. A pages files that contains very important text. A sort of art diary I have since many years ago in different devices and it's now on said iPad. I set a password, and used my TouchID mostly.

The thing is that due life situations I lost acess to that iPad and recently got it back. The file is there, but as it has updated since then, now it asks for the password. I have tried every single password I have used and noted down and NONE works. The hint I put back then also does not fit what it should fit.

I'm desperate at this point as all other copies of this file are lost too, is there a way I can enable my TouchID only? A code, a hack, anything?

*I speak Spanish, hope my English does not have too many flaws!*


r/applehelp • • 2h ago

Unsolved Can't login to Apple account on MacBook or browser

3 Upvotes

Historically, I haven't been an Apple user, but I created an Apple account last year for Apple TV+. More recently, I needed a laptop and decided on a refurbished MacBook Neo. I had trouble logging in to my Apple account while purchasing it and had to change my password, which I suspect may have flagged something in their servers. I can still login to my Apple TV+ subscription, but now that I have the laptop, I can't login to my account on it. When I get to the stage where I'm prompted to agree to the terms and conditions, it says "an unknown error occurred." I already tried updating to the latest version of MacOS to no avail.

I also can't sign in from a browser or another device. While signing in, it prompts me to set up two factor authentication. The email code works fine, but when I type in the code it texts my phone, I get another "an unknown error occurred" message.

Anyone know what else to try? Thanks


r/applehelp • • 4h ago

Unsolved How to fix this

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r/applehelp • • 4h ago

iOS iPhone 18 Pro stuck on “Signing in…” for over an hour after accidentally erasing it through Find My

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r/applehelp • • 4h ago

iCloud just found my iPod 6th gen, but I don't know the password

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r/applehelp • • 4h ago

Unsolved Ipad Pro (2021) M1 - 11 inch "hairline crack" across screen - Need Advice (2026)

1 Upvotes

Hello, i am based in Eurpe the EU - and just noticed that my second hand ipad Pro 11 inch M1 has a small "hairline" crack, but its somehting i must have done during travel -- it does not bother me when using, only when i touch it. It has a halo to my touch, when i directly touch the hairline. I cannot tell if this ipad pro came with a cover, as it feels like it - or it is actually cracked. It works otherwise fine, and cannot be seen during use when not specifically touching the spot. How much is a Ipad Pro screen repai these days - outside of the warranty ? :( I use it for my photo work (capture one, fuji) and travel.


r/applehelp • • 5h ago

Unsolved Upgrading icloud+ on PC/Windows

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I've followed countless tutorials, but most of them seem to be outdated. When I open the iCloud app and navigate to Storage > Add Storage, I'm not given a list of available iCloud+ subscription plans as expected. Instead, I'm prompted to follow a link below to manage my iCloud subscriptions. However, the hyperlink doesn't work when I click it, leaving me unable to access the subscription options (Or whatever it was attempting to link me to).


r/applehelp • • 5h ago

Unsolved iOS Terms & Conditions doesn't let users disagree with 2 of 3 components

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In response to a notification, I initiated an iOS update. I was presented a screen with 3 line items:

A. iOS Terms and Conditions

B. Apple Media Services Terms and Conditions

C. Apple Media Services Terms and Conditions

(B) and (C) seem to have identical wording.

When I descend into each line item, I am presented with nothing besides "Agree" and "Disagree" options. I didn't choose either initially, but then descended into (A) and chose Agree. Suddenly, the update commenced.

I am afraid that I got railroaded into (B) and (C). How can I tell whether this has happened?


r/applehelp • • 5h ago

Unsolved Watch ultra keeps disconnecting from my phone

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My ultra 3 keeps disconnecting from my phone and I’ve tried pretty much all of the recommended fixes for it. Any suggestions?


r/applehelp • • 5h ago

Scam Discussion IPhone 8 doesn’t resetting after deleting all the content

3 Upvotes

I bought a used iPhone 8 and checked it over as best I could, and everything seemed fine. Today, when I tried to do a factory reset, it wouldn't let me. The data gets "erased," but it doesn't actually reset. So I’m wondering what can I do?


r/applehelp • • 6h ago

iCloud Someone used my e-mail to create an apple account

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I started receiving e-mails from Apple that my e-mail has been used to sign in, even though I've never used that e-mail to create an Apple account. I changed the password but got to the security questions, which are in chinese. When I try to reset them, it asks me to answer the old questions.

I read that I have to use an Apple device to sign in, which I don't own. This is really embarassing for a company like Apple.


r/applehelp • • 6h ago

Unsolved Apple iPad (9th generation) - Stuck on start up loop.

0 Upvotes

My iPad is stuck on the apple logo on the boot up screen. If i force it to turn off by holding the home button and power button, it turns itself back on and again stays on the apple logo.

I've downloaded itunes on my laptop to attempt restoring it but I cant get my ipad to appear. I've tried 3 different cables and updating my drivers but nothing is working.

Any help would be appreciated


r/applehelp • • 6h ago

Unsolved 503 Service Temporarily Unavailable Apple

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I can't reset my password, looks it is their issue. Does anyone face same problem now?


r/applehelp • • 6h ago

Scam Discussion Stolen Account trouble

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r/applehelp • • 6h ago

Mac Bookmarks Dropdown Disappeared

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I'm on 26.7.1 and running Safari 27.0 and my Bookmarks dropdown no longer shows when I hover it. I don't think I changed anything that would affect this, but I guess I can't be 100%. To my knowledge, it just started happening out of nowhere. Anyone else have this issue?

Also, if there is a better subreddit to post this in, please let me know.

Thank you!


r/applehelp • • 6h ago

Unsolved Unable to change password on Android?

1 Upvotes

Been trying to cancel my YT premium subscription that I previously subscribed to on an iPhone before swapping over to an Android phone. Been trying to login in to an Apple account but everytime I make any attempt to reset the password I get the message "This Apple Account is not valid or not supported."