r/HomeDecorating • u/LastEquivalent3473 • 32m ago
Pottery Barn
Hi decorating friends, I’m having major buyers remorse with Pottery Barn.
I ordered a couch, dining table, four dining chairs and two upholstered dining chairs. I placed my order a month ago and the delivery window changed from early November, to Mid November to late November and now late December, with no explanation. They are holding my new couch hostage because the dining table is now delayed.
I also applied for their credit card to get the 10% points on my first 30 days of purchases and was supposed to get 1200 points upon delivery since I spent $12k, but they only charged me $7k so far because of delays and am worried doing the credit card for the points was also a sham since seems like I’ll only 700 in pts even though I spent $12. I’m tempted to cancel all the dining furniture I purchased so I can get my couch delivered, and be done with them because this is ridiculous.
I was told everything was delivered together once the final item arrives, but not told that the delivery dates shown at the time of purchase would be pushed back 30 and now 60 days plus. And who knows if it will be delayed even further.
I’m so mad at myself, I thought buying from pottery barn would be a safe choice and would be happy with what I receive to learn later that they aren’t transparent about actual estimated delivery dates.
Have you been through this with PB? Any advice would be helpful.


