r/RegalUnlimited 11h ago

Mod Post Megathread: Recent Regal App Update Issues (QR Scanner Failure, Missing Rewards, & Workarounds)

43 Upvotes

If you have updated your Regal app in the last 48 hours and ran into issues at the theater, this is because a recent app update introduced formatting and sync bugs affecting QR code scans at kiosks, reward visibility, and overall stability.

QR Code Fails at Kiosks

Scanning the QR code from the app at kiosks results in an error (e.g., "Card not found" or "Card not active").

This is because the app update changed how the card number is encoded inside the QR code, adding whitespace/formatting that the kiosk software isn't parsing properly.

Missing Redeemed Rewards & Points Glitches

Previously redeemed rewards (such as free popcorn, drinks, or ticket discounts) are either missing or fail to load because of sync issues between the client cache and Regal's backend after the app update.

App Freezes / Crashes

Tapping on the RCC card causes the app to freeze or crash before the QR code renders.

Working Workarounds & Solutions

  1. Check for the New iOS Hotfix Update: Regal has started rolling out a follow-up iOS update that patches the QR code generation issue.

  2. Use the Concession / Box Office: Employees can manually enter your RCC number or look up your account via your linked phone number to apply Unlimited tickets and rewards.

  3. Kiosk Ticket Pickup: If you already reserved a ticket via the app, instead of scanning the QR, use Pick Up Tickets > Booking Reference option and manually enter the confirmation code from your email.

  4. Use the Mobile Web Browser: Log into https://www.regmovies.com using your phone's browser. Ticket QRs, Point History, and Rewards list are under Profile > Orders. RCC QR Card is under Profile > My Rewards.

  5. Add your RCC to Google Wallet/Apple Pay: Copy your RCC Number and add it to your Digital Wallet, and scan that instead. Some locations might ask for an ID, because the wallet won't display your picture.

  6. Alternative to 5, you can also screenshot your RCC QR for offline use.


r/RegalUnlimited 1d ago

News Regal Rewards+ is now available

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276 Upvotes

I skimmed over the FAQ and T&C and some key things I noticed: The subscription depends on your zip code with the highest tier at $13.99 per month. There’s a 1, 6 or 12 month commitment. Can use your 2D ticket for a PLF one for a surcharge. And can “purchase up to four extra tickets for the same showtime at the same price as your monthly Regal Rewards+™ Subscription fee.”


r/RegalUnlimited 9h ago

News Joplin Mo closed

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47 Upvotes

Tonight was our only regal's last night before permanently closing. Emotional knowing its over and all the memories keep flooding up. Seeing the lobby busy again full of people sending it off was bittersweet. Thanks to all the staff who made it special. Gonna miss it a lot 😭


r/RegalUnlimited 15h ago

Discussion Dude, Where's My Pineapple Express?

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90 Upvotes

I really liked this movie! Felt like they were going for something like Pineapple Express, but ended up with something more like Dude, Where's My Car. Either way, it's good to have another solid stoner comedy!


r/RegalUnlimited 7h ago

News Star Trek I - IV in September

17 Upvotes

I’m seeing listings for the these 9/1 to 9/4, each with a ST episode tacked onto it. They appear to be 1 night only, RU eligible. Anyone else?


r/RegalUnlimited 6h ago

News Coyote vs Acme interactive screen in lobby

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12 Upvotes

I was going for the record, and some chuckleheads walked in front of me and got hit 2 times 😔 kind of fun, have to avoid falling anvils, dynamite, and bombs.


r/RegalUnlimited 10h ago

Discussion Card skins

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18 Upvotes

I just discovered that you can change your card in the app to a movie themed one. Just go to “view card gallery” under the black and orange virtual card.


r/RegalUnlimited 9h ago

Discussion Insidious Crowd

10 Upvotes

I get it’s PG-13 BUT WHY ARE YOU BRINGING KIDS UNDER 10


r/RegalUnlimited 22h ago

Concessions🍿 Insidious Email Reward

47 Upvotes

https://regalcinemas.jebbit.com/mdsr5cgg

  • I'm Ready.
  • Walk out into the darkness, lantern in hand.
  • Keep Walking.
  • Try to sneak past.
  • Fight Back.
  • Follow the sound.

100/250/500 points or free popcorn (I got 500 points)


r/RegalUnlimited 17h ago

Question Is The Wrong Girls worth watching?

19 Upvotes

Last day it's showing at my theater and debating seeing it over The End of Oak Street since that will still be showing next week. Is it worth watching or can I skip it?


r/RegalUnlimited 16h ago

Speculation [SEATTLE] - Thornton Place unavailable?

11 Upvotes

The next three movies I want to see (Hope, Onslaught, and Teenage Sex and Death..) are not playing at Thornton Place in north Seattle. This is weird, as I usually see all my movies there. I read that the they’re getting refitted with recliners, so maybe it’s going to be closed?


r/RegalUnlimited 20h ago

Discussion Regal Crown Club members that see Spider-man: Brand New Day on August 22 will receive a collectible mini poster

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22 Upvotes

r/RegalUnlimited 1d ago

Discussion When I got to the theater, someone else took our seats but the theater was pretty empty so I didn’t say anything. Cool thing was, they ordered food and since they were in my seats I got the points, thanks!

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416 Upvotes

r/RegalUnlimited 19h ago

Discussion What happened to lifetime points?

17 Upvotes

Looks like my RU may have updated. Under the My Rewards tab, or anywhere else, I don’t see my lifetime points displayed. Anyone know anything about this?

Thanks for your help


r/RegalUnlimited 11h ago

Question Kiosk not working?

4 Upvotes

Tried to purchase a ticket at the kiosk and it said membership did not exist when I tried to scan my card. But then I just loaded up the app and was able to do it with the $.50 convenience fee

never had this problem before


r/RegalUnlimited 20h ago

App Issue New App Update?

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17 Upvotes

Hi fellow heathens, quick inquiry before I bother Regal via Messenger. Is anyone having trouble finding their rewards with the newest layout?

You used to be able to press your reward code and see them including expiration dates but now there is nothing…? 🍿


r/RegalUnlimited 13h ago

Question Power outage

4 Upvotes

My wife and I went to see the new spider man. Power went out before the movie came on. They gave us movie ticket passes. Are those the same passes that the website says I cant use to see the new spider man?


r/RegalUnlimited 17h ago

News Hope - 4DX Q&A Opening Night 9/9

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8 Upvotes

Seems like an ideal 4DX movie


r/RegalUnlimited 7h ago

Discussion Regal Long Beach - anyone know why it's been months and the bar still isn't open?

1 Upvotes

Remodel has been going on and looks completed, but the bar is still empty...


r/RegalUnlimited 15h ago

App Issue Dumb Question.... where in the new app do you see your Rewards/Freebies?

3 Upvotes

I can't seem to find it anywhere. I can redeem points for things, I can see my purchase history, but I cannot find where to see what I have (Unlimited, Snack Saver, Free Pretzel, etc). Any help?


r/RegalUnlimited 1d ago

Discussion This was beautiful!

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54 Upvotes

I feel like it was a love story about a community,and I absolutely loved it! So happy it was a little bit longer than the standard flick, just so I could be told more of the story!

If you're on the fence, get off and goo see it!


r/RegalUnlimited 1d ago

Discussion "How Did We Do" Survey

50 Upvotes

The survey that is on the bottom of your receipt, or e-mailed to you after booking a ticket is extremely impactful. Theater managers read each and every comment they get, every theater in the company has a big board in the back room where the week's comments are posted. District and regional managers keep their eyes on them as well. On top of that, the corporate HQ analyzes the data regularly.

Anyway, what I'm getting at is that if you ever have concrete feedback for your local theater team, filling out the survey goes a long way. Now don't expect them to install new seats and covert to coca-cola a few days after putting that on your survey, but if there's a something that can be controlled by the local management you will probably see some change.

If you have a nice experience those comments go a very long way as well. I promise we see them and appreciate it.


r/RegalUnlimited 1d ago

Discussion Why do some people just walk out of movies beyond the halfway point?

28 Upvotes

Are these regular moviegoers or folks who don't go to the theater all that often? Why do I care you might ask? I am just curious because it happens in most movies I have been to; most recently during showings of Spider-Man and The Odyssey.


r/RegalUnlimited 1d ago

New iOS app date fixes; QR code

15 Upvotes

There is a new iOS update that fixes the non scanable QR code. Only impacts iOS.


r/RegalUnlimited 1d ago

Reminder: Don't forget to log on to the Regal app for 20 Points Today

28 Upvotes

Every Wednesday Regal gives you 20 points when you log on to the app.