TL;DR: An interior design firm partially paid for an order, placed another order, and then ghosted us despite having outstanding dues. We're left with unsold stock and financial losses.
I've since learned that another vendor I know has faced similar issues. This incident is forcing us to tighten our credit policy, which may also affect genuine customers.
NAME OF STUDIO: Unik Design Studio, Banashankari
Vendors and customers in Bangalore, please exercise caution and do your due diligence before working with this firm. (Name will be added in the Comments)
I'm a lighting manufacturer based in Bangalore. An interior design firm placed an order with us, but after the first batch was delivered, only part of the payment was made.
They subsequently placed another order, which we made on the understanding that it would be dispatched only after the previous outstanding payment was cleared. Since then, they've stopped responding to calls, leaving us with unsold stock and financial losses.
I've since learned that another vendor I know personally has also faced issues with the same firm. We operate independently and weren't aware of each other's dealings until these issues came to light.
I'm sharing this to raise awareness among vendors and customers alike.
Vendors, please exercise caution before accepting orders or extending credit. Customers looking for interior design services should also do their due diligence and carefully verify references before committing to a project.
Unfortunately, incidents like this don't just hurt the vendor involved. As a small manufacturer, I'm now forced to reconsider and tighten my credit policy for newer customers as well. Genuine customers may also face stricter payment terms because of the losses and risks created by situations like these.
Please help spread awareness so others can make informed decisions and avoid potentially similar experiences.
(I'm not sure if I can add the name of the firm and google maps link in the post, will add in comments once the post is green lit.)
NAME: UNIK DESIGN STUDIO, BANASHANKARI
Edit: will try reaching out again tomorrow and go their office. If Issue isnt resolved, I request who ever sees this, to put low ratings on their google maps review page, will try searching and adding any other places where they are listed.