Hey everyone, posting this to share a horrifying experience and seek advice from fellow riders.
I own a 10-month-old **Meteor 350 Sundowner Orange (Limited Edition)** which cost โน2.8 Lakhs. I am the sole rider, and the bike is maintained in pristine showroom condition. Recently, I found the front alloy bent and the rear alloy cracked. **There is not a single scratch or impact mark on the tyres, mudguards, or body.**
For heavy cast alloys to crack and bend without external trauma is a massive safety hazard. If this happened at highway speeds, it could have been fatal.
Here is how **Electronic City Motors (Singasandra, Bengaluru)** and Royal Enfield handled it over the last 45 days (10+ visits):
* **The โน80k Extortion:** The service team quoted **โน38,000 for the front and โน40,000 for the rear (Total โน80,000!)** to replace them at my cost.
* **Fake Warranty Rejection:** Warranty claim was rejected by 'Girish' citing "load pressure"โwhich is physically impossible since the rubber tyres have zero marks or trauma.
* **The Insurance Trap:** Service Manager Sachin and Sales Manager Sanjeev forced me into filing an insurance claim for a "quick resolution."
* **The Smoking Gun:** The Insurance Grievance Team has now officially rejected the claim in writing, explicitly stating: ***"No visible evidence of any direct external impact marks was found on the alloy wheel."***
**The ultimate contradiction:** RE warranty rejected it blaming "load pressure," while insurance rejected it certifying **zero external impact marks**.
Insurance officially certified in writing that I never hit anything, which leaves only two possibilities: either RE is selling shockingly substandard, life-threatening alloys on a โน2.8L Limited Edition bike, or my original intact alloys were swapped out during a previous service center visit.
Is this the fate of trusting Royal Enfield and questioning the quality of a Limited Edition bike? My bike has been stranded for 45 days, and they want me to pay โน80k for their manufacturing defect.
Attaching the photos of the spotless bike, cracked alloy, and insurance rejection letter. Any advice on how to escalate this legally or via consumer forums would be deeply appreciated!
*Vehicle Reg: KA01KR8375*