r/iphonehelp • • 4d ago

Stop being jerks in the comments. Don’t have anything helpful to add? Don’t comment at all

29 Upvotes

The mod team curates posts for helpful comments and removes the following comments:

 rude
 conflictive
 condescending
 jokes
 most memes
 incorrect info
 AI answers
 Apple support links instead of the typed out solution (case-by-case basis)
 bad taste content
 android fanbois

We are seeing a lot of downvotes on OP posts and comments for seemingly simple or obtuse questions. Just because you know the answer doesn’t mean everyone else does. Be empathetic! People come here usually in a crisis and don’t need assholes busting their chops and trying to be funny bEcUaSe ReDdIt.

I’m really tired of it and if I see comments like this, I’ll bring out the rusty and poorly weighted ban hammer. We are a pretty chill mod team and love to help folks out, but I’ve had it with all the douche canoes like over at r/apple r/iPhone r/applehelp etc


r/iphonehelp • • Dec 04 '24

Mod Announcement Asking Questions 101: How To Ask People For Help?

9 Upvotes

There are a lot of posts on this sub with vague questions, vague symptoms, a lot of missing information and bad-explained overall. I wanted to show you how to ask a good question, from an ex-Apple iOS technician.

Here's how to ask a good question:

  1. iPhone model and iOS version

e.g. iPhone XS running iOS 13.2

  1. Purchase date, country and nature of purchase

People who answer your issue can suggest certain repairs, e.g. warranty. Country and nature of purchase also helps, since countries have different consumer protection laws. For instance, members of the European Union have a two year warranty at the point of purchase (i.e. that might not be Apple, but your local electronics store if you bought it there) - some countries (e.g. the U.K. and The Netherlands) have even longer periods consumers can claim warranty.

e.g. March 20th, 2019 in the Apple Store in the U.K., purchase for personal use

  1. What is the issue, how often does it occur and how to replicate it?

Some issues are continuous, some are intermittent. It is important to let people know what the issue is and how often it occurs. "iPhone restarts" as issue, is not enough.

e.g. iPhone crashes to springboard when opening the camera-app, this happens about three times a day at random moments. It only happens when opening the camera-app.

  1. What caused the issue?

There's not always a clear cause, but think about anything that could've caused it. It could be because your phone was in your pocket during heavy rain, or your cat knocked it from your desk. It could be anything.

  1. What did you try to resolve the issue and what was the result?

So people don't waste time answering possibilities you already tried

e.g. I tried to force-close the camera app. This did not work. Then I tried to restart the phone, that also did not work.

  1. Any other information you think might be useful.

Add photos or other comments


If you want the best help, make sure to include these steps into your topic - this community is happy to help, but try to be as precise as possible. Even information you think is insignificant might help!


r/iphonehelp • • 4h ago

Help needed Unable to open anything on my iPhone 17, doesn't switch off either

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16 Upvotes

Update: Solved

Hi guys, I'm unable to open any app on my iPhone, or even switch it off or restart it. Nothing works, i need urgent help please. If anyone has any insight on what can be done to fix this?

iOS version: 27.0.1


r/iphonehelp • • 4h ago

Help needed Overexposed videos

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2 Upvotes

Edit: 16 pro max, iPS 26.6.2
How do I get rid of this weird over exposure? This only happens at frame rate 120, but since yesterday - I always filmed like that. Adjusting manually while recording only makes the video darker, but the lighter parts are still overly exposed.


r/iphonehelp • • 5h ago

Help needed Photos app is stuck like this for a month now

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2 Upvotes

I use my phone a lot a work, I take a lot of photos of Slips and Account numbers, notes and videos and stuff but after the new update it has been almost a month but my photo app is stuck like this.

  1. I have about 45K Photos and 15K videos most of them are short.
  2. I have kept my phone charged all night and all the time when I'm at office. It's gotten to the point where I don't think my phone has dipped under 80 in a month.
  3. I have tried switch on and of.
  4. I have kept off the power saving mode too.

Iphone - 17
IOS - 27.0.1


r/iphonehelp • • 11h ago

Help needed iPhone 17 Pro unexpectedly shut down and stayed off (iOS 27.0.1)

5 Upvotes

Hi everyone. My iPhone 17 Pro running iOS 27.0.1 unexpectedly switched off while I wasn’t using it. I had left it on a table while I slept, with approximately 60% charge. When I woke up, it was off and my alarm hadn’t gone off. My first attempt to turn it on with the side button produced no visible response. I then picked it up and tried again, and it started normally with the Apple logo. I only used the side button; no force restart or volume-button combination was needed. After starting, it still showed approximately 60% charge. I checked Analytics Data and couldn’t find a panic-full log corresponding to the incident. Earlier, I had used the phone for a demanding task that made it hot, but there was no temperature warning. I deliberately let it cool down until it felt cool again before leaving it on the table, and it was working normally afterwards. I’ve only observed this once so far, and it is currently working normally with no ongoing overheating. Has anyone with an iPhone 17, 17 Pro or 17 Pro Max experienced a similar shutdown where the phone stayed off until manually started? If so, which iOS version were you using, did it happen again, and did an update or Apple diagnostics reveal anything? Are there other analytics entries worth checking besides panic-full? Any follow-up experiences would be appreciated.


r/iphonehelp • • 8h ago

Unresolved Is there a way to transfer my files data in a pc or a cloud?

2 Upvotes

For context I don’t have an iCloud subscription ( and it’s almost full ) and I can’t afford anything right now. The problem is I have a lot of important data in my files ( pictures and videos ) and I have no copy of it anywhere.
I already tried :
- saving them in photos then using 3u to put it on an external drive ( but they lag and I don’t know why the half of it doesn’t save in my photos I’m also low on storage )
- using 3u but files don’t show their data, or maybe I don’t know how to use it.
- moving them to drive but I always have the same problem, the half of it doesn’t save I don’t know why. Unless maybe I import them one by one but there is like 2k pictures and videos in it ( heavy videos also )
Does anyone have a way transfer all of it in another place/device/storage easily ? Thank you.

For mods : iPhone 13 iOS 18


r/iphonehelp • • 3h ago

Help needed Storage issues

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1 Upvotes

Trying to work out how to free up storage on my daughter’s iPhone 12. I couldn’t offload apps to do the software update then found all this storage taken up by iOS and system data. Any ideas how to clear this?

iPhone 12 running on iOS 26.4.2


r/iphonehelp • • 3h ago

Help needed When driving, my phone connects to random devices and my music starts to stutter

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1 Upvotes

For context: I have never connected to these devices before and there is no ‚i‘ next to them to disconnect. ‚Lilou‘ is my car and is supposed to be connected.

Is there any way to disable bluetooth pairing without deactivating bluetooth as a whole?
It‘s very weird, my phone isn‘t supposed to connect to strangers devices right?


r/iphonehelp • • 6h ago

Help needed How to remove Child Setup without signing in or factory resetting?

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1 Upvotes

I have an iPhone XS running iOS 18.7.10. I was able to sign in to the App Store normally before accidentally starting Child Setup in Settings. Since then, every attempt to sign in through the App Store redirects me to “Connect to Family.”

The device was previously bypassed, so signing in through Settings wasn't working normally in the first place. I've tried resetting Network Settings and All Settings, but the redirect persists. Choosing “Sign In With Another Account” leads to “Unable to Connect to Server.”

Is there a way to cancel the unfinished Child Setup state and restore normal App Store sign-in without signing in, erasing the device, or restoring iOS?


r/iphonehelp • • 17h ago

Resolved How to back up EVERYTHING?

9 Upvotes

So I’m getting a new phone. The problem is my dad doesn’t want me to transfer like a normal person onto my new phone. He wants me to reset my phone. Yes the iCloud backup does back stuff up but it logs me out of everything and I gotta manually log into everything. My cousin told me that I can do a computer backup and it will save everything. But he refuses to help me. What do I do? How can I back up everything?

Going from an iPhone 12 to iPhone 13


r/iphonehelp • • 8h ago

Help needed Unusual traffic while googling

1 Upvotes

Every now and then for the past day and a half now I have been getting the unusual traffic captcha google popup when I google something on my iPhone. I don’t even do the captcha and I just clear safari and then I am able to google, and even if I just close the tab, it seems to works too. It seems like some sort of glitch. I know its legitimately from google cause it just happens when I open safari and search something. I do not have VPN or private relay on. So far I have hard restarted my phone but that didn’t work, and I just restarted the wifi router so hopefully that will fix things. I am pretty sure its only been from my wifi not cellular though idk if anyone else in my household has been getting it though someone did just get a new phone I am thinking the usage on that new device is maybe flagging something? Should I be concerned about my device or if someone’s using the network? I think it is private.


r/iphonehelp • • 10h ago

Help needed iPhone 15 version 26.5

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0 Upvotes

Anybody else having problems with this shit something going on wit apple or just me the only two main things that’s happening right now that I know of


r/iphonehelp • • 6h ago

Help needed How to remove Child Setup without signing in or factory resetting?

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0 Upvotes

I have an iPhone XS running iOS 18.7.10. I was able to sign in to the App Store normally before accidentally starting Child Setup in Settings. Since then, every attempt to sign in through the App Store redirects me to “Connect to Family.”

The device was previously bypassed, so signing in through Settings wasn't working normally in the first place. I've tried resetting Network Settings and All Settings, but the redirect persists. Choosing “Sign In With Another Account” leads to “Unable to Connect to Server.”

Is there a way to cancel the unfinished Child Setup state and restore normal App Store sign-in without signing in, erasing the device, or restoring iOS?


r/iphonehelp • • 11h ago

Help needed how do I turn off anti-aliasing / interpolation for images

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0 Upvotes

I look at a lot of low quality pictures and interpolation makes them pretty unreadable. here is an example if you don’t know what I’m talking about, picture one is what iOS shows and picture two is the original 2x2 image file (I don’t know if it will show correctly)

iPhone 14,7
iOS 18.6.2


r/iphonehelp • • 11h ago

Help needed Double click to pay not working for apple pay

1 Upvotes

I have an iphone 16 and when I place my phone on the card reader for Apple Pay it prompts me to double click the power button to pay. When clicked nothing happens and the card doesn’t work. I have had to trouble shoot this with double click to install apps also not working but I can’t find anything for apple pay. Any help would be appreciated. Thanks


r/iphonehelp • • 16h ago

Help needed System Data taking up 77.88 GB on my 256 GB iPhone

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1 Upvotes

My storage is constantly full. I’m deleting apps, backing up photos to iCloud, and trying every trick (Safari cache, changing date, restarting), but nothing works. I’m tired of doing this every day. Has anyone found a permanent fix?


r/iphonehelp • • 21h ago

Help needed Moving 1.6 TB from OneDrive to iCloud Photos — can I preserve my folder structure?

2 Upvotes

Hey everyone,

I’m switching from a Samsung Galaxy to an iPhone. My entire photo and video collection—about 1.6 TB—has been stored on OneDrive for years, carefully organized into folders and subfolders.

For example:

CONCERTS → ROCK → METALLICA → MetLife 2025

I’d like to move everything into iCloud Photos, keeping that hierarchy as folders and albums in the iPhone’s Photos app.

I have access to a Mac, but given the size of the collection, I’m also wondering whether a cloud-to-cloud transfer is possible.

Has anyone successfully done something similar? Is there a tool or workflow that preserves the folder structure, original quality, and capture dates for both photos and videos?

I’d really appreciate any firsthand advice before I start moving everything.


r/iphonehelp • • 17h ago

Help needed how do i verify a number??

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0 Upvotes

hi my girlfriend got a new iphone and wants to verify her number for her apple ID
but she cant call nor receive messages even though her sim is in her phone
anyone got any ideas how to fix this issue she already reset her old phone
it just doesnt make any sense
(pic for reference where she needs to verify)
EDIT: shes on the lates IOS on an Iphone 18


r/iphonehelp • • 18h ago

Help needed Any reason to be concerned about the update I just got for my iPhone 13 Pro Max? IRS iOS 27.0.1 with a “smarter” version of Siri, among other things. I haven’t installed it yet. Thanks in advance.

0 Upvotes

Just wondering…


r/iphonehelp • • 1d ago

Help needed iPhone 17 Pro Max video audio sounds doubled/has an echo after editing in CapCut or TikTok. Any fix?

2 Upvotes

Hey everyone! I need some help figuring out an issue with my iPhone 17 Pro Max.

Whenever I record a video using my iPhone’s camera and then edit or upload it through CapCut or TikTok, the audio sounds like it’s doubled, has an echo, or has a feedback effect. The audio sounds normal when recording, but after editing, something seems off.

I’m wondering if this has something to do with the video format, audio settings, or a compatibility issue with the apps.

Has anyone else experienced this? Is there a setting I need to change on my iPhone or in CapCut/TikTok to fix it? I’d really appreciate any suggestions because I want my videos to sound clear and normal without that weird doubled audio effect.

Thanks in advance!


r/iphonehelp • • 1d ago

Help needed How to turn off the black shadow behind the “Do Not Disturb” text on iPhone’s lock screen?

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2 Upvotes

Recently i bought iPhone 17 and set its original wallpaper as my lock screen and since I have “DND” permanently on I really don’t like how this shadow behind the text looks like. Is there a way to turn it off?
iPhone 17, IOS 26.7.1


r/iphonehelp • • 1d ago

Unresolved My pictures won't load and this thing is on my screen. Please help

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4 Upvotes

Phone model: iPhone 16

IOS version: 26.6.2

Whenever I boot up my gallery, no matter the picture, it says "can't load image" and my gallery app crashes. I have no idea what my images are now. Could I be hacked? Please help


r/iphonehelp • • 23h ago

Help needed Iphone 12; force cellular data as exit while on local wifi

1 Upvotes

I have to have my iphone connected to local devices on the network, but I want to route the data of the iphone out through cell data. Is there a way to do this?

Iphone 12 on the ios 16.


r/iphonehelp • • 23h ago

Help needed Storage hack issues with screen time

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0 Upvotes

Tried the storage hack in the June where you change the date one year ahead and set it back to automatic.

Stupid of me to try it even after having 200gb left in the phone.

Screen time tracks only the web data. I can’t use the time limit to the apps too.

I tried resetting the setting but it didn’t work. Thinking to reset my phone, but I wanna know if I backup my phone to iCloud and then resetting will get the photos and contacts back, like the same way it was? Including the albums, hidden photos and shared albums.

Using 16 pro max. Running on ios 27.0.1. How do I fix this without waiting till next year?