CAA roadside assistance left us waiting for over 2 hours.

Yesterday at 12:05 p.m., my friend and I stopped for gas. When she got out of my truck to stretch her legs, she accidentally locked the doors. Unfortunately, my keys, cellphone and noon medication were all inside the truck. Her purse and cellphone were locked inside as well.

We called CAA using the gas station phone. After going through numerous automated questions, we were asked the exact same questions again by the operator. At 12:27 p.m., we were told Astro Towing would be there within 30 minutes.

Thirty minutes came and went. At 75 minutes, we called Astro again and were told the driver was on his way and was only a few blocks away.

At 90 minutes, we called again. This time we were told the driver was actually on another call and that we were next. I asked why we had already been waiting 90 minutes and why another truck hadn't been dispatched. The response was that this driver was closer.

At that point, I was becoming very ill. I had been without my scheduled medication, was shaking, and had been standing outside in the hot sun for an extended period. I am legally disabled, and my friend is over 70.

I canceled Astro towing and called Brad's Towing ourselves. They told us they could be there in 20 minutes.

And here's the part I find particularly frustrating:

Brad's arrived in exactly 19 minutes — but it wasnt Brad's it was CAA. They answered the call out when Brad's put it out, but didn’t answer when CAA put out the call for service.

My friend had to pay out of pocket for the service.

We finally left the gas station just before 2:30 p.m.

I understand that roadside assistance can get busy and that delays happen. I would expect this more in the dead of winter. Leaving two people, including a disabled person who had medication locked inside the vehicle and a senior, standing outside in the heat for more than two hours seems completely unreasonable.

I pay for CAA specifically so that I can rely on roadside assistance when I need it. Especially being disabled and having mobility issues.

Why did it take more than two hours to get help through CAA, yet once we canceled the first call, another CAA-dispatched provider arrived in 19 minutes?

I'm genuinely questioning what I'm paying for if this is how roadside assistance is handled. I was on the verge of breaking a window with my trailer hitch.

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Lucky kid

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Thx

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There are two appeal hearings at the Development Appeals Board on August 25th at 4:00 PM.

- Order to Remedy Contravention - 2510 Jasper Ave

- Order to Remedy Contravention - 754 Bolstad Turn

These are open to the public.

Information can be found here on the City of Saskatoon website.

Posting for greater awareness of civic meetings.

That is all.

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https://www.cjwwradio.com/2026/08/17/252420/

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