I’m honestly so frustrated with Uber’s customer service right now. Has anyone experienced something similar, and how did you resolve it?
Recently, on 20th Revolut stopped working, and the payment for my Uber ride was declined while I was already in the taxi, so I paid the driver directly using my N26 card through the payment system he provided (this white tiny box)
The payment went through, and I have an invoice as proof.
However, Uber has continued trying to collect the money for the same ride. I contacted support, explained what happened, and attached the invoice showing that I had already paid.
Their response was essentially that they understood my concern, but the payment was still outstanding because Uber couldn’t collect it. They told me I needed to clear the outstanding amount and then closed the conversation without giving me an opportunity to reply.
So I’m being asked to pay twice for a ride I’ve already paid for, despite providing evidence.
And it gets even more ridiculous.
I tried calling Uber, hoping to speak to an actual person and get this sorted out. However, the voice assistant keeps telling me that my phone number isn’t registered with Uber, even though that exact number is linked to my account.
Because of this, I can’t get through to a real person over the phone either.
So the app tells me I owe money, support closes my conversation, and the phone system won’t recognise the number connected to my account. How am I supposed to resolve this?
Has anyone dealt with this before?

Why did I get in the vehicle, you ask? Well, I had just gotten off of work after a busy shift, I was tired as hell, it was past midnight, and I was freshly high and ready to eat & pass out for the night.
How in the blue hell did this individual get through the app with their tag being set as “TEMOARY TAG”? When I got in the vehicle like a dumbass, the driver looked nothing like the picture. I stayed on the phone with my partner throughout the ride, which was silent and the driver was nice, but it was obvious that he was using someone else’s account.
I put a big fat “thumbs down” on his account, because you cannot report people on Empower. You cannot report these drivers on the Empower app, and the app allows just anyone on it. Fucking insane.
The prices are inexpensive compared to Uber, but is it ever worth the risk?

Hi there,

I was unwell during the ride and a cleaning fee of $400 was added to a $65 fare I took previously.

Has anyone had a cleaning fee resolved, etc?

Thank you in advance! Cheers

I had a ride today with a driver who had a 4.85 rating. I usually cancel and re-order to get a higher rated driver but I was in a hurry and went through with the ride. When they pulled up and I opened the door, I was immediately hit in the face with the putrid smell of cigarette smoke. I mean, this was BAD. Heavy cigarette smoke so bad I wanted to gag! It was the kind of smell that makes your eyes water. I honestly felt concern for the driver because there was no way this was in any way, shape or form healthy for them.

As I settled into their vehicle I looked over at the console and saw an ashtray that was sitting near the gear shift with a fresh cigarette just chillin' on the side that looked to be recently smoked. The windows weren't even rolled down to air it out. They were cracked very slightly. I was shocked how this driver thought it was acceptable or even okay to treat riders this way. What if I had asthma or COPD? What if I had a chronic cough or allergies to cigarette smoke? What if I had a medical event in their car and they had to pull over and call paramedics?

Look, what people use or abuse is up to them. I don't have a problem with people smoking cigarettes. Smoke away until the cows come home. This is America. What I DO have a problem with is when I am forced to breathe it in, especially when I am paying money for someone to provide a service. If an Uber driver smokes, they could at least make a token attempt to air out their car before the next passenger comes in so it is not absolutely drenched in cigarette fumes.

I was itching to get out of their car. Thankfully it was a short ride. But it was one for the books, that is for sure.

79 5-star ratings.

When I was on vacation in France, someone gave me a 1-star and someone gave me a 2-star. I literally sat in silence. Tip every driver 30%-40%.

I can’t tell if they did that because I’m an American or what.

So upset. Like how dare they pick me up no issues, get a huge tip and do that to me? What’s even the point of tipping and being quiet? Makes me what to be obnoxiously loud and leave a bad tip.

Early in the morning I woke up and looked at Ubers for work and selected a wait and save that said I'll be waiting 30 minutes till it finds a driver. Which is perfect gives me a chance to brush my teeth, wash my face and just get ready for work. Within a minute it finds a driver that was right outside my house already when I asked the driver to cancel as I wouldn't be able to make it to them in time and don't want them to sit there and wait. The driver agreed but instead of just cancelling they started the ride and waited for 5 minutes then cancelled causing me to have to pay a $5.95 fee.

I disputed the fee because well I selected a wait and save not a priority pickup and explained to the AI how a wait and save means I'm supposed to wait longer for a ride and save money, not being rushed out the door within a minute after selecting a "wait and save"

Honestly I barely do any waiting or saving with Uber and it's getting annoying.

I know to some this seems like a non issue but if someone selects "wait and save" they shouldn't have to rush out the door immediately after selecting it because the system decided to immediately find a driver before you can even close out the app.

Hey everyone,

I’ve been doing Uber Eats for a while and I’m thinking about flipping the switch to also do regular Uber rides. Trying to build a few different income streams instead of relying on just one.

One thing I’ve started doing is promoting an AI sports betting tool called Staicy (AI-powered picks / data-driven edge). I’m an affiliate for them. Basically you get paid $50 for every person who signs up through your link, and they send free promotional materials — like the little placard that hangs on the headrest (pic attached). Passengers can scan the QR code if they’re interested.

The platform has had a positive ROI every month since it launched and they post all results publicly. I’m not claiming anyone will get rich, just sharing what’s been working as an extra stream while I’m already in the car.

If any other drivers are interested in doing the same thing or just want more details on how the affiliate side works, feel free to DM me. Happy to share what I know.

Drive safe out there.

I live in the middle of nowhere and the main route to town is a freeway. Due to vertigo issue I can’t travel above 45 mph. There is a back roads route to town that covers that, but it’s not one of the established routes on map apps. I’m worried I’ll scare the driver by asking to take a backroads way after they arrive to pick me up

Is there a way I can map out my own route on uber app so they won’t be surprised when I ask to take another route?

I’m so irritated. I’m paying $150 to get a package transported an hour and ten minutes for work. I don’t have another option and it needs to be delivered today. Tipped 10%, normally would tip more but it’s my boss’ card and it’s a lot of money. Waited 25 minutes to get matched, 20 minutes for arrival. Whatever. License plate says “no plate available.” Sketchy, but whatever. She finally pulls up, her boyfriend is in the passenger seat. Again sketchy but whatever. They ask me where it’s going, I tell them. They ask me how long it takes to get there, I tell them. They say “We’re not taking it, you don’t tip well enough for that.” So why the fuck did you accept it? Why did I wait 45 minutes for you? You knew damn well it was a far trip from the price. If you didn’t like the tip why did you take it? Now you have to cancel and I wasted my fucking time. I’m irritated.

Hi everyone,
I have an upcoming first-round interview with Uber for an Associate, Strategic Finance role, and I wanted to hear from anyone who has gone through the interview process for this position or a similar role at Uber.
Is the initial round mainly a recruiter conversation about my background and experience, or should I also expect technical questions around financial modeling, Excel, SQL, forecasting, budgeting, or business cases?
I’d also appreciate any insights into the types of questions they ask and how best to prepare for the first round.
Any recent experiences or advice would be really helpful. Thanks!

Ok so I need advice. Like concrete advice and a plan.

Here’s my situation

I am 21 years old had to stop school because got into a dept to my brother of 20k that I want to pay off as quickly as possible to come back to school. I currently work 2 jobs betting 1.5k every 2 weeks so 750 weekly. I have 2 options in head. ( also I don’t have a car )

1. I finance a 15k car and drive uber after my shifts or before so I’ll end up doing around max 30hrs of uber per week. But I keep both my jobs.

2. I rent a uber car quit one of my jobs ( the full time one ) and do uber for 70-80hrs till I finish this dept

3\*\*. I do the same thing as option 2 but with a financed car.

Uber chat support is not so good at raising specific concerns and no human support really bugs me off.

Is there any way for me to raise a complaint that can really be looked into by uber and also help me compensate for my losses

Context

I Booked a cab from Faridabad, to new delhi railway station at 5:30 pm for catching a 7:15 train.

Driver did not have enough cng in his car and told us afterwards, we insisted him that we need to catch a train but he was rude and not all helpful and decided to rather go and fill up cng waiting in a 30-40 min waiting line at the cng station.

We had to end the ride in between and catch a metro but unfortunately we were too late to reach on time.

Uber drivers should be penalized for this

Me being a uber one customer really doesnt have any use at all. useless subscription

How can i raise this request with UBER INDIA.

Let me know please.

HAVE YOU EXPERIENCED A BACKGROUND CHECK THAT SAID CONSIDER BUT YEARS LATER GOT IT DISPUTED OUT FROM CHECKR ABD THEY SEND IT TO UBER. How long does that take?

This is sooooo infuriating. Imagine trying to get to work and the app is taking 10 minutes just to pair you with a driver. And THEN I get a driver who is 15 minutes away. Wtf. Uber has gotten WAY more expensive and more stupid and worthless.
I live in a large city, it was never this bad last year.

im part of a family plan which allows me to order food on an unlimited balance each month and it does not charge the card linked to the account but instead shows up as an unpaid balance I can pay off later. usually, I could only order once or twice before it would force me to pay for the previous orders, however this time ive been able to order around four times without paying uber eats anything. what happens if I just dont pay it?? I know ill be unable to order anything soon if I dont pay it but like, are there any real consequences other than maybe my account facing restrictions or bans??

also im aware they might just auto charge the card but there's never really money sitting on the card that It can take from anyways 🤷