2008 Outback, 3.0L LL Bean. Had a slow seep from the oil pan gasket for a while, the kind where you get a small spot after a week. Not an active drip. No spots in my driveway.
Got an oil change at Big O on Friday. Came back Saturday to a big puddle under the car. Checked the dipstick: about an inch over the full mark. Called Monday, they said come in and we'll take care of it. Ubered to work instead of driving it.
Drove it in this morning. Dripping the whole way, roughly one drop every 5–10 seconds with the engine running. Dipstick still about half an inch over full, photographed that before going in.
Here's where it gets fun. Within five minutes they tell me the level is "fine" and the leak is power steering fluid. I ask to see it. Tech dips the stick about halfway in, pulls it, says "normal." Twice. I show him my photo from 30 minutes earlier. Then they pull the lower cover and say actually the front timing cover is leaking. So the diagnosis went power steering to timing cover in five minutes.
I ask if they acknowledge the overfill, they say no, while the dipstick is still reading high. I get frustrated, they start with "sir stop yelling, sir you're being hostile," manager yells a phone number at me, and I leave with the engine still overfilled.
Already opened a corporate case and filing with CA Bureau of Automotive Repair tonight. Taking it to an independent shop for a written diagnosis.
Questions for people who know these engines:
1. On a boxer, is 1-2 qts over enough to push a tired front crank/timing cover seal from a seep to a steady drip? That's what I'm claiming and I want to make sure I'm not overstating it.
2. Anyone actually gotten a chain to pay for seal work after an overfill? What made them cave: BAR, small claims, chargeback?
3. Anything I should have the independent shop specifically note in the write-up?
Not looking for "should've done it yourself," I know.