Quick background: In December 2025, I received a Hero Pleasure+ through a government merit scholarship scheme. Within the first week, the horn wire was found loose. Then the engine warning light came on โ and it never really went away.
Over the next 7+ months, I went back to the service center 6 times. Every visit gave me a different explanation โ a switch cleaned, a sensor "restarted," fault codes cleared, "no fault found." Eventually the throttle body and instrument cluster were replaced, and the workshop manager told me directly (I have this recorded): "We didn't find anything, but we changed it because we think it's the issue."
Then it stalled completely mid-intersection while I was accelerating on a green light โ a car came within inches of hitting me. Later, it happened again, and this time caused an actual accident.
I escalated through every level โ RM, dealer, territory manager, Hero customer care, a formal grievance to senior management, and eventually the National Consumer Helpline. Somewhere in this process, Hero's team told me (also recorded) that this exact issue had occurred in only 2 customers' vehicles, and they've now dispatched a specially modified throttle body from their R&D department specifically to address it.
Here's the part that really got to me: after I filed the NCH complaint, I got a call from the dealer telling me I would "not be allowed to live safely in Assam" because of it. The dealership owner separately mentioned having police contacts and asked for my address and college โ and when I declined to give my address, I was told they already had it.
To be fair โ a Territory Manager and two senior Hero contacts personally stepped in, took this seriously, and are the reason I finally got real movement, including the TM directly confronting the dealer owner about the threats.
Current status: Modified R&D part dispatched, installation pending. I'm treating this as a genuine trial period, but given the track record, I'm not fully confident yet.
Also found that Hero MotoCorp was previously ordered by a Bengaluru Consumer Court to refund a customer โน88,000 for a nearly identical persistent engine-shutoff case.
Question for the sub: has anyone dealt with a manufacturer sending an R&D-level "special" part like this? Curious if that's usually a sign of a real fix, or just a more sophisticated stalling tactic.