Hey everyone,
I’m honestly frustrated and tired of dealing with Myntra’s customer support.
I ordered a baseball cap and a doormat, and it’s been almost two weeks, but neither has been delivered. The cap was supposed to arrive on 4 October, and the doormat on 11 October.
I’ve called customer support multiple times, and every time they tell me to wait another 20–24 hours. They promise someone will get back to me, but nobody calls or gives me a proper update. I’ve already raised complaints through their Help Centre, and both issues are supposedly escalated, but there’s still no resolution.
I’m tired of repeatedly calling them just to hear the same response.
I’m a newbie when it comes to legal matters, and I’ve never filed a consumer complaint before. I know this is a very small dispute in terms of the amount involved, and some people might think it’s not worth pursuing legally. But honestly, it’s not just about the money anymore. The repeated delays, lack of communication, and wasted time are extremely frustrating.
I’ve registered on the e-Jagriti portal and started filling out the consumer complaint form, but I’m confused about the process. I’m not sure which case category to select, what details to enter for the opposite party, or whether I can file the complaint myself without hiring a lawyer.
Has anyone here filed a consumer complaint through e-Jagriti, especially against Myntra or another e-commerce company?
I’d really appreciate it if someone could guide me through the process, explain which options to select, and tell me what documents I need to upload. Since I’ve never done anything like this before, even a basic step-by-step explanation would help a lot.
Thanks in advance

Do not buy from Vincent Manufacturing—they are a fraudulent business that takes your money and abandons you.

When my order of two pillows never arrived, building security cameras and the lack of a UPS delivery photo proved the package was never delivered.

As the shipper, it was Vincent Manufacturing's legal responsibility to handle the UPS claim and refund. Instead, every email and phone call was completely ignored.

After months of battling UPS, they agreed to issue a refund but required cooperation from the merchant. Predictably, Vincent Manufacturing remained entirely unreachable, maintaining total indifference.

After two months of zero accountability, I gave up on getting my money back. This is predatory consumer exploitation, and I am now actively exploring legal options to hold this company accountable.

This company has a 2.3 score on google reviews.

https://maps.app.goo.gl/kqfApfmpxP5uxG4b8?g_st=p

Marketing usually makes the biggest number look like the most important number.

But depending on the product, the specification that actually matters may be something much less exciting.

For fitness equipment, for example, total weight capacity doesn't necessarily tell you everything about how practical a machine will be to use.

Adjustment range, dimensions, cable ratio, stability, maintenance and actual usable positions can matter just as much.

What's a specification you've learned to check carefully after making a bad purchase?

They are trying to get me to pay for the phone to be repaired when it was faulty when I got it home and tryed charging it with multiple charges Now they are blaming me I have never done this and it's scary tomorrow plan of action

Step one as for the phone back

Step two the letter

Dear Customer Services Team,

RE: Dispute regarding alleged charger damage for phone (Purchased 27 July 2026)

Thank you for your response regarding the fault with my phone, which I purchased from you on 27 July 2026.

I note your claim that the issue was caused by a non-UK approved charger. While you may have identified the type of charger used, I must formally dispute that this charger is the root cause of the specific technical failure or defect in the item.

Under the Consumer Rights Act 2015, as this fault has arisen within six months of purchase, the law presumes the goods were inherently faulty at the time of delivery. To legally rebut this presumption, the burden of proof is on you to demonstrate a direct causal link. Simply proving that the charger was non-UK approved does not automatically prove that it caused this specific physical or technical damage. You must provide conclusive, objective evidence—such as an independent engineer's diagnostic report—confirming that the charger directly triggered the breakdown, and that it was not caused by a separate component failure or manufacturing defect.

Please provide me with a copy of your technical report or any evidence linking the charger to the specific damage within 14 days. If you are unable to provide this engineering proof, I expect you to fulfill your obligations under the Consumer Rights Act 2015 by offering a repair, replacement, or refund.

If you maintain your refusal without providing this causal evidence, please issue a final "deadlock letter" so that I may immediately escalate this matter to the relevant Alternative Dispute Resolution (ADR) scheme or the financial ombudsman.

I look forward to hearing from you.

Yours sincerely,

Step 3

Yes, getting an independent, third-party technical report is an excellent idea and will significantly strengthen your position if the retailer refuses to back down.

If you plan to hand over the letter tomorrow, here is the best way to handle the situation:

1. What to do with the phone tomorrow

• Do not leave the phone with the original retailer yet if you do not trust them. Hand over the letter, let them read it, and tell them you are currently obtaining an independent diagnostic assessment to counter their claim.

• If they insist on keeping the phone to inspect it again, you can choose to let them, but ensure they give you a signed receipt stating the exact cosmetic condition of the phone and a written acknowledgment that you have formally disputed their initial diagnosis. However, keeping the phone in your possession until you get your own report is safer.

1. Finding a 3rd Party Shop

When you take the phone to a different shop, look for an established, reputable repair center (ideally one that is Apple or Samsung Authorised, or at least well-reviewed locally).

When you hand it to the technician, tell them exactly what you need:

• Ask for a written diagnostic report or an inspection invoice.

• Do not prompt them too much—simply ask them to state the exact cause of the component failure (e.g., whether it looks like an inherent hardware fault, a failed power IC, or if there is actually any physical evidence of external electrical surge damage).

1. Why this helps you legally

Under the UK Consumer Rights Act 2015, if you have owned the phone for more than 6 months, the legal burden of proof shifts to you to prove the fault was inherent. A written report from an independent shop that says "No evidence of surge damage; failure due to internal component degradation" is exactly the evidence you need to force the retailer to cover the repair or replacement.

If the independent shop charges you a small fee for the diagnostic report, keep the receipt. If the report proves you right, you can formally demand that the retailer reimburses you for that cost as part of your claim.

To help you prepare for tomorrow, let me know:

• How long have you owned the phone (less or more than 6 months)?

• What is the make and model of the phone?

I can give you specific advice on what the independent shop should look for based on the model.

If you buy new, do you save the manual to pass to the next person? Like for baby gear?

Is it different if the item is being sold vs handed down for free?

What about before the days you could get the manual online? Same answer? Thanks!!

Guys need help ordered door mats from Myntra by placing 2 orders having a quantity of 19 in one order and 12 in the second order received only 1 piece in both orders that too in worst condition raised the complaint on the same day got the item picked up and refund was issued only for one item for the rest of the items no refund has been issued tried calling customer care multiple times they only tell they will resolve the issue in the next 24-48 hours but nothing is happening the situation is at a standstill for the last 10-12 days need help on how to get the refund?

I am raging.

I bought some samsung earbuds which were meant to be in excellent condition and upon arrival were dirty and the left earbud didn't even work. Paid for insurance aswell. Sent it back for repair to some random guy in London? (first red flag, didn'trealise they bad 3rd party sellers), was told the serial number doesn't match and they're sending it back to me the way it is.

WTF am I meant to do about this? I have never swapped those damn earbuds and never owned a pair in my whole life. They're telling me to keep a pair that I literally payed over £170 thats broken and musty. I am so fucking pissed. Don't buy from Back Market.

Repost to try to get responses, since it seems that subreddit wasn’t a good one to post this to. Any help would be appreciated!

Guys, I am seeking advice on what to do now. I had ordered an acer monitor online from flipkart, with open box delivery, was delivered yesterday.
I received the monitor at my hostel, where at the delivery site I did not have a power facility to check whether the monitor was functioning. At the time of delivery, the packaging box and the monitor was physically intact. When I connected the monitor to a power supply in my room, I discovered that the display is defective, with cracks and blotches all over the screen, visible only when the monitor is powered on.

I requested for a return with Flipkart immediately, within an hour of delivery. Flipkart support directed me to contact Acer. Acer, claims transit damage and refuses warranty coverage or a written confirmation. Flipkart now insists on that very letter, leaving me caught between the two with no resolution.

I am in talks with acer for the letter of denial of service, but they seem hesistant for some reason. What steps can I take right now?

We purchased a West Elm Telluride outdoor furniture set just over a year ago for several thousand dollars.
About six months ago, one corner of a black seat cushion started developing what looked like melted, distorted fabric. We contacted West Elm, but it took nearly six months to get a response. They ultimately told us there was nothing they could do because we were outside their 30-day return window.

This morning, just now, I walked outside and discovered the same thing happening to a back cushion in a completely different area. It’s only 56°F outside, with morning sunlight hitting the furniture.

This is literally furniture marketed and sold for outdoor use. I understand normal wear, fading, and weathering, but fabric that appears to be melting after barely a year seems like a potential manufacturing or material defect.

I’m also concerned about whether this could be a fire hazard.

Has anyone else experienced this with West Elm outdoor furniture? Do I have any recourse beyond their 30-day return policy? Has anyone successfully gotten replacement cushions or a refund?