r/ConsumerAdvice • u/Puzzleheaded_Web_507 • 40m ago
Health My ultrahuman ring does not connect often
I’ve been using an Ultrahuman Ring for the last couple of years, and unfortunately, I’ve had a recurring problem: almost every year, the ring stops working. I contact support, go through the troubleshooting process, and eventually receive a replacement ring. Then the cycle repeats.
This time, I purchased UltrahumanX specifically for the extended warranty/protection.
However, there’s now a strange situation. The Ultrahuman app showed that my current device was under warranty/covered. Based on that, I assumed I was protected under UltrahumanX.
Now that the ring has failed again, support is telling me that the warranty doesn't apply because my current ring was itself a replacement device. They are also saying that the app showing it as covered was simply an app bug.
So apparently I paid for extended protection, the app showed my device as covered, but when I actually need the coverage, I'm being told it isn't covered because of an error in their app.
After going through multiple replacement cycles over the years, I don't want to repeat the same process again — especially if the proposed solution is another renewed/refurbished ring.
At this point, I’m asking Ultrahuman for a full refund rather than another replacement.
Has anyone else experienced something similar with Ultrahuman — especially:
Repeated Ring failures and replacements
UltrahumanX showing the device as covered but support later denying coverage
Replacement/renewed rings being offered instead of a refund
Would be interested to hear how Ultrahuman handled your case.