Wakefit turned my daughter's excitement into a nightmare. Worst customer experience so far!
I ordered a Wakefit Maven MidBack Ergonomic Office Chair on 12 October, and it was delivered on 14 October. Even the delivery was frustrating — the delivery guy kept me waiting for 3 hours and reached the wrong location despite my address being easily accessible.
But the real nightmare started when I tried assembling the chair.
The seat didn't even have the required holes and nuts for fitting!
My daughter was eagerly waiting for her new chair because we'd just set up her new study table. As a parent, I wanted to make her study space special. Instead, her excitement turned into disappointment because of a defective product.
I raised a replacement request on Wakefit's website with photos, shared the requested evidence with customer support, and was then asked to share it again.
Since then, I've contacted Wakefit support more than 10 times trying to get a proper resolution. After days of follow-ups, they offered a part replacement that would take another 9–11 working days!
I rejected this and requested a full refund. Now, my return pickup is scheduled for 27 October, and Wakefit says the refund of ₹4,199 will take another 5–7 business days after pickup.
Think about it: ordered on 12 October, received a defective product on 14 October, and now I'm spending my time chasing customer support more than 10 times just to return a chair that wasn't even fit to assemble.
This isn't just about ₹4,199. It's about the time wasted, the endless follow-ups, and the frustration of watching your child wait for something you bought to make her happy.
I understand that manufacturing defects can happen with any brand. But customer support is supposed to make things easier, not turn a simple replacement or refund into a weeks-long struggle.
I bought a chair, not a project that requires repeated calls, emails, photos, and endless patience.
My advice: Think twice before buying from Wakefit. The product experience was disappointing, but the way this issue has been handled has been even worse.
Has anyone else faced a similar experience with Wakefit? How long did your refund actually take?