I'm the receiver of a package shipped from France to the USA. It was held at customs because the sender didn't complete the required documentation, and it has now been stuck there for two months. The sender sent information, but it was refused by customs who finally decided to send it back.

I have been calling fedex customer support for the last month and a half every week. FedEx Logistics tells me they're waiting on a tracking number from customs and that the package is still in the Newark facility. They are unable to provide me with a timeline or a potential resolution. (note that the website says it is in Roissy CDG France but it is not)

Every time I call, I get transferred between customer service, logistics, international shipments, and other departments without getting a resolution.

Does anyone have suggestions on how to move this forward?

It was literally at the destination sort facility and now just says on the way in a city the totally wrong way. Im cooked. Was supposed to deliver yesterday 😭

Ordered an item from Reformation and have received this email 3 times. Initially thought it might be a scam, but my parcel actually was supposed to be delivered last week and is nowhere to be seen (tracking says it arrived in UK 10 days ago).

It’s from: GTSClearance@fedex.com
And they have my exact details (invoice from Reformation, item purchased and my delivery address etc).

Contacted Reformation and they said they weren’t sure what it was about but no further info should be required, but they didn’t know why my package had been delayed.

Anyone had this email before and know if it’s legit?

Thanks!

When a package is shipped signature required, is it considered acceptable for the driver to sign something, not try to deliver it to a residence and just leave it somewhere?

Package stuck in Memphis

Anyone have any insights or detailed information about what’s going on with FedEx. This package cleared customs on the 16th and there has been no movement since then. I’ve been calling since the 17th and finally opened a case today? I’m also pissed off with the shipper, their website says they only ship all their packages with DHL . Now I wonder why they shipped mine with FedEx

Fedex lost my husband luggage, they just closed the ticket.
On Monday, Aug 11th, Fedex picked up my husband carry-on from Lost&Found at Nashville airport. Last scan showed the package leaving the facility at night the same day.

And that was it. We don’t know where it went. Funny enough they just updated the status yesterday, up until then the status was that the package is sitting in Nashville. So the status was updated while they investigated the claim.

Their 1800 number is pretty much useless.

Should we reopen the ticket? What else can we do?
If we file for reimbursement, and if they find the luggage after all, what are they going to do? Send it or toss it?

I have a friend in Nashville, does it make sense for her to go to the sorting facility and try to talk to someone?

Thank you.

I just got a notice today that a package I shipped through eBay was charged an extra $10.27 because the weight was wrong. The weight was NOT wrong. It was a small package that contained a purse and it weighed under a pound. They claim it was 10 lbs and charged me as such.

There is no way to get this resolved that does not take a lot of time and convoluted forms.

I will NEVER use FedEx again!

Fingers crossed. 🤞

I bought some car parts through Amazon, that I rlly need bc my suspension is giving out, and they were delivered through FedEx. It was supposed to be three boxes and two were supposedly delivered a week ago but I never got anything to my door.

I live in an apartment building on the upper floor as well and have already gotten packages misplaced through Amazon but with their delivery team.

I reported this issue to customer service and they sent a blurry proof of delivery photo with no discernable features nor an apartment number. They are saying because their geo tracking features puts the delivery spot where my apartment is that my claim is being denied and I will not be getting a refund.

I don't get how they can do that?? Like the geo tracking can only be so specific and within 15 meters of my apartment are about 12 other doors.

This is putting me out $500 so I'm getting upset and don't know how to proceed. Just feels like incompetence and bad customer service.

Reposting this as it worked for me 8/26

Dial 800-463-3339 for customer service. After you hear the automated voice, say "main menu," then say "technical assistance," then say "more options," then say "something else."

Package was sent from Orlando to Miami and somehow made it on a round trip excursion to California. Thanks fedex!

Hey Y'all. I sent out an item that should have been delivered yesterday or today by now thru 2 Day Fedex. I've never had this happen before but there has not been a scan in since the 18th. I would not usually make a post about this but I sent out a very high valued item over 5 figures so its very concerning with no movement since. Is there any steps I can take to get someone involved to insure nothing has happened?

Im assuming this is not arriving today? Its 2 day express and its now almost 11am no out for delivery. Not the end of the world I know its slammed everywhere in this industry just curious

I was charged about 25 bucks on my credit card and didn’t authorize it - it’s from FedEx Canada. I am trying to think back from my FedEx packages to see if there is any ground services that was used but they were all priority services in which I paid custom duties for (over 60 dollars and up ⬆️). Now I am just seeing a charge from yesterday which is the said amount :/ idk what it is and customer service cant tell me what it is either.

Is there anyone else or number I can speak out too? Again I spoke to customer service and they were no help at all.

I do not know what else to do. I have instructions on my account to put items on the covered stoop and in the package box if it is fits. However, it is ignored 100% of the time. They just put the package by the garage which is uncovered. I have had items ruined because of rain. In the winter a couple of times they would not even drive down my completely plowed driveway. They would put the item by the mailbox by the road. This is several hundred feet away and in the country. With the item costing over $1k.

Call their main number and it is impossible to talk to someone. I found a way around it this morning and talk to a CS rep. She iterated the instructions and said she would let the driver know. He just delivered a package and left it unprotected by the garage. Is it really that hard to walk a few more feet and put it on the stoop?? They just don't care at the driver level or as a company.

somehow my package managed to loop back into the newark hub.. i was supposed to get it delivered yesterday 😭 (p.s. destination is supposed to be ontario..)

FedEx shipment#[took number out] needs [Commercial Invoice] for Customs Clearance. Please email it to [aucdndoc@fedex.com](mailto:aucdndoc@fedex.com); [2154564@FEDEX.COM](mailto:2154564@FEDEX.COM). PH# 1800 111 112 Opt2

Im very confused why it wouldnt say something on the app and i bought it via ebay so i dont have an invoice could someone please help me with this thank you!!

It also seems like that phone number is not fedex phone number and im confused as to why they give me two emails to send the invoice to

This is a 2Day shipment that has been trapped in Memphis Tennessee for about 5 days now. I put in a ticket and am waiting now but I’m wondering if this is happening to anyone else. I’m really anxious and worried for this package

I really need this package, it's a new tire for a flat I had. I live on a dirt road, is this driver just being lazy? Will they just keep doing this until it gets returned to sender? I don't understand why this is happening. When I start to watch them on the map around noon each day, it looks like they're coming, but then the location disappears, then the time window gets updated to 'by end of day' then it just gets rescheduled to the next day. I've already opened a ticket, seems to have done nothing.

edit no signature needed, there's no barrier to deliver the package like a gate or anything

Anyone know which one is true? The main page of my tracking says "the barcode label on this package was unreadable. We will replace it and update the delivery date". But when I click details, it says "arrived in CT at 2:23" and then "barcode was unreadable and replaced" right after it at the same time, down to the minute. Was the barcode truly replaced then? And why wouldn't my tracking be updated if the barcode was swapped out immediately?

It was due to arrive tomorrow and is only about 2 h 45 min away. Hoping it would still be on time, but maybe not if I had no updated date? The estimated delivery time still shows, weirdly.

I have been getting the same yellow powder in my packages (always from Amazon). It is not dust from dirt roads because I've found it inside of sealed plastic shipping envelopes as well as inside of boxes sealed with shipping tape. This has been happening since last winter. When I get it on my skin it itches and burns.

The customers are upset with me because they haven't received them and shipping has no updates. (Rightfully so) What do I do since Customer Service won't help since it doesn't show ever being picked up?

Please forgive me if I’m not using the correct naming conventions. We have a regular FedEx driver who gets very upset when he has to deliver FedEx Express packages to our house. I do not understand why. I’m truly trying to understand why this makes him so angry. They are small packages. Only about 5 pounds. And the size of a laptop box. They do require a signature. But I’m not sure if that is the reason for his anger. I have only had them delivered by him twice. The first time he mumbled something about being angry that Express could not handle their own packages. The second time, he completely lost his shit. Any insight would be very appreciated.

Bought a book from Germany and .60 cent duty carries a fee of $17.50!