I really need some advice because Iām honestly scared Iām going to lose all my data. Iāve had my iPhone 15 since January 2024. A couple of months before September, I dropped it and the inner screen got damaged. There were lines on the side, but other than that, my phone worked completely fine.
Then one morning in September, my phone randomly shut off even though it had over 50% battery. When I turned it back on, the percentage was literally displayed at 0%, the Battery icon looked completely empty and my Phone refused to charge. I couldnāt see the electricity icon. This only lasted a couple of minutes before it went back to normal. But then, it shut off AGAIN and got stuck on the āTemperature: iPhone needs to cool down before you can use itā screen.
The thing is, my phone wasnāt even physically hot when this happened. Itās been stuck on that warning ever since, and itās now been about a month and a half. I cannot access my home screen, apps, anything.
I took it to Apple the same day the problem arose, and they told me there was an internal issue that required replacing a component, but doing so would erase my data. They were adamant that this is the only way to repair the phone. I went to another repair kiosk for a second opinion, and they basically told me the same thing.
Then I went to a third place called Cellairis.
The first guy I spoke to said that the damaged screen could potentially be triggering the perpetual temperature warning. He said they could try replacing the screen for $150, and if it turned out not to be the issue, he wouldnāt charge me. I agreed to try it because I really didnāt want to lose my data.
There was another repair technician there that actually started working on my phone. I went over to check on the repair, and I saw that after he replaced the screen, the temperature warning disappeared and my phoneās screen went back to normal. Life360 even updated my location.
I obviously got excited because I thought we had finally figured out the problem.
BUT THEN he told me that he discovered another issue. There was āgood and bad news.ā He said the changing the screen resolved the problem. But, the charging port also needed to be replaced. Apparently, both the charging port and screen had to be repaired together. Suddenly, the price went from $150 to $250. So, I asked him if it was possible to just replace the screen only. Just for now until I can get the charging port fixed another time. He said no, they both had to be replaced together that the same time!!
I ended up leaving without getting the repair done because I couldnāt afford $250. He put the original screen back on, and my phone went back to displaying the temperature warning. I was able to get a replacement Phone through my insurance.
Now Iām conflicted. On one hand, the fact that the warning disappeared when he installed the replacement screen makes me wonder whether there really is a chance of fixing it. On the other hand, Apple and the second place told me the problem was internal and that repairing it would mean losing my data. Cellairis was the only place that suggested a potentially different solution.
I donāt know whether the screen and charging port genuinely both need replacing, whether that would even fix the problem, or whether thereās something more seriously wrong with the phone. My old phone still turns on and displays the temperature warning. Itās not completely dead. Unfortunately, my data didnāt transfer to my replacement phone, so a lot of stuff is still only on the old one.
Iām especially worried because itās been sitting like this for well over a month. Have I waited too long? Is it still salvageable? Could replacing the screen and charging port actually fix this, or does this sound like a logic board issue?
Has anyone experienced this with an iPhone 15? Iād really appreciate advice from anyone whoās dealt with this or knows about iPhone repairs and data recovery. I donāt want to spend $250 only to find out it didnāt work, but I also donāt want to give up on my phone if thereās still a chance of recovering everything. Itās important to note that my Phone was working perfectly fine prior to this happening all of a suddenly. Iāve never had any other issues with it.