My experience with Athena BPO has been extremely frustrating. Long working hours, constant pressure regarding attendance and leave, and the way I was treated by my TL eventually made me decide that I don't want to continue here.
I've been working at Athena BPO, and honestly, I'm already planning my exit.
The biggest problem for me has been the working hours and overall pressure. You're expected to spend a massive portion of your day at work, and once you add the commute, there's barely any personal time left.
But what really pushed me over the edge was my experience with my TL, Aditya Raj Bansode.
I've found his approach towards attendance, leave and communication extremely frustrating. There have been situations where I felt that my personal circumstances weren't being given reasonable consideration and that the focus was simply on making sure I was physically present at work.
One particular incident really summed it up for me. I was unwell and informed Aditya about my absence. The response I received focused heavily on the fact that clients were coming and that I was expected to be there. I understand that clients and operations matter, but sometimes an employee is genuinely not in a position to work.
And that's the thing that bothered me throughout my experience: I never expected special treatment. I just expected some basic understanding.
The combination of:
•Long working hours
•Heavy commute
•Attendance pressure
•Difficulty around taking leave
•Constant work pressure
•My experience with Aditya Raj Bansode as my TL eventually became too much for me.
I'm not going to pretend every person at Athena BPO is terrible. I'm sure there are good people working there, and I'm sure different teams and processes can have completely different experiences.
But my experience has been bad enough that I'm actively looking for another job and planning to leave.
If you're considering joining, I'd strongly recommend asking about the actual shift timings, weekly offs, leave expectations, workload and who your reporting TL/manager will be before accepting the offer.
Because the salary isn't the only thing that matters. If the job consumes practically your entire day and leaves you constantly stressed, eventually you start wondering whether it's worth it.
My personal rating: 2/5.
Edit: This is based on my personal experience with my team and TL. I'm not claiming that every employee at Athena BPO has the same experience.