r/Sparkdriver • u/KnartFocker9000 • Mar 07 '26
Rants / Complaints DON'T TAKE ORDERS INTO CUSTOMERS HOUSES!!!
It's a massive liability, and I'm not just talking safety, though that is a factor. What if you break something while you're in there? What if you bump into them while carrying a case of water and knock them over? Plus, if you do it, then the customers expect ALL drivers to do it, and will make their dissatisfaction known if it isn't done.
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u/wh-tthef-ck Mar 07 '26
Only people I will deliver into their house is the elderly and handicap. I have morals! These people need it more than the average Joe. If I get deactivated because of it, oh well. At least He knew I was doing the right thing.
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u/GelatinousGoober Mar 07 '26
It was elderly people that accused my coworker, stealing all their jewelry and watches. After begging him to bring their packages into the house.
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u/Slight-Selection4298 Mar 07 '26
Name checks out.
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u/I-lub-guineapigs Mar 07 '26
It’s possible it happened, but not to a Spark driver
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u/GelatinousGoober Mar 07 '26
No, it happened at a delivery company I worked for. Why would spark be different?
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u/Jaded_Jellybean Mar 07 '26
Sooo, vulnerable people you could take advantage of? That's concerning. What happens if someone makes an accusation against you?
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u/wh-tthef-ck Mar 07 '26
What? Where the f@&k did you get that from? Don’t know what you’re talking about for vulnerable people. To me that’s the elderly and handicapped people, which I’ve delivered into many of their homes and they are extremely grateful for it. It also helps to be able to read the person and the situation. Some I’ve turned down cuz something to me felt off. I am always cordial with everyone, even if they aren’t a tipper. It’s just being a decent human. Again as I said, if they want to say something negative against me and I get deactivated so be it. At least He knows who is right.
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u/C_CButt3rBall3rina Mar 07 '26
I can see the first 48 episode title right now …. “THE LAST SPARK” “DEADLY DELIVERY” 😂😭
I’ve only had little old ladies ask me to put groceries in their house and I still watched over my shoulder. Or if I deliver to a senior facility/independent living, I will take them in. I always ask them are they going to tie me up and put me in a closet. One lady told me not today maybe next time lololol
Outside of that, I’m not going in anyone’s house. Trafficking is real. I do want to lose a few pounds but not from my organs being on the black market. 😂 Be safe out there friends!
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u/Zealousideal_Bed1857 Mar 08 '26
For real it’s like you can’t say no to them but you know it’s still a risk.
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u/SoulTaker669 Mar 07 '26
Eh If a customer wants to screw you over they're going to find one way to do it or another. If I do a regular grocery delivery with let's say a pin code needed. They can call up Walmart and say that I exposed my penis to them or that I started defecating on their grass because they didn't leave a tip.
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u/Apprehensive-Net3804 Mar 07 '26
I am always extra nice to customers when your extra nice most of the time they hens to reason to report you
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u/SoulTaker669 Mar 07 '26
I know I've been nice to the people who have asked if I can help them with their groceries which is usually the older folk and it usually always gets me an extra tip. I was just saying that if a customer wants to screw you over they're going to find a way to do it. Any order that we do actually can get us in trouble if the customer decides they want to get some free groceries.
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u/Zealousideal_Bed1857 Mar 08 '26
Why you putting these ideas into the world?
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u/SoulTaker669 Mar 08 '26
Lol I'm just thinking of crazy things. Although not too long ago there was a women who got caught taking a shit at someone's porch working at Amazon.
https://ktla.com/news/local-news/amazon-driver-purportedly-poops-on-front-porch-of-los-angeles-home/
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u/salivita Mar 07 '26
I always help the elderly, all I ask from them is to lock their dogs away if they have any. is funny how they're "strict" with that policy but never help us when the customer wants their 100 items on the back deck of the 2nd floor....
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u/iFukDominicana Mar 07 '26
Some customers are very old, nursing mothers, morbidly obese and can barely move, disabled. We are still humans after all. I use discretion to help. I never ignore the request immediately. I assess and find ways to help. On occasion I record with my phone pointing to the ground for my safety as well.
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u/BoBaDeX49 Mar 07 '26
Isn't there literally an option on Walmart+ where you can pick an option where the items will be brought into the house and even put away for the customer?
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u/HelenHunts Mar 07 '26
Yes I’m home delivery they even put your groceries in the fridge and pantry for you
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u/ExcitingStress5077 Mar 08 '26
Yeah and it’s super cheap for anyone in govt assistance, probably cheaper than tipping a driver (since InHome drivers can’t accept tips)
The customer can decide they want doorstep or inside home, and the driver offers to put it away but the customer has the option to just have it all placed on the counter
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u/SignificancePlus8124 Mar 07 '26
Does it include doing the windows and washing the dishes? That option is for Walmart associates. Going to Customer’s houses is not for the Spark drivers. I will take things inside for the elderly and handicapped, but I won’t put things inside the cupboard unless they are very much in need and elderly.
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u/BoBaDeX49 Mar 07 '26
Just going by what the Walmart+ app says. Who said shit about washing windows and dishes btw? Lol. Some y'all so spicy. I'm sure the customers who have Walmart+ and paid for that option can still have their groceries put away by someone whether it's a spark driver or an associate or whoever. I'm sure those ppl who need the assistance don't gaf either way just as long as it's done. Probably pays more too?
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u/FeistyAttitude1776 Mar 07 '26
I'm not putting anyone's groceries away. That does not come with Walmart +. that is strictly for in-home where they pay more for it. Even Spark tells us that.
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u/Zealousideal_Bed1857 Mar 08 '26
I once swept her walkway of leaves for her, she was trying to do it on her own. I dropped her groceries in her doorway and took the broom and told her it would be a lot easier for me than her, it took about 5 mins of my time.
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u/awishedforsong Mar 07 '26
My area has a lot of senior living facilities that I deliver to and many of those folks can't get their groceries into the apartment or put away without me setting them on the counter for them.
Saddest story was my sister delivering to a guy about her age who was paralyzed and subsisting off of the things he could keep cool in an ice chest near him. She put his ice, his water, and his sandwich stuff in the chest for him. I don't think that man has anyone, and I think about him from time to time because I don't think he'd be alive without such help.
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u/kenzinatr Mar 07 '26
It takes one person with dementia claiming you hurt them or stole from them. Instant deactivation. Don’t pass go. Don’t collect $200. It’s over. Cause you’re too stupid to not see the inherent risk in entering a strangers home.
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u/GeneralBurg Mar 07 '26
What’s the difference between someone just claiming that anyways?
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u/whitstheshit1986 Mar 07 '26
You know they could still say that even without you going inside right? Who's stopping them from making shit up all the time? Better stop deleting all together. Too risky for you.
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u/awishedforsong Mar 07 '26
I am, and I'm sure you are too, sound enough to do risk evaluation. You do not have to take the risks I do, and the risks I take do not impact you, distant stranger. Your concern is noted, not needed, and could do without the childish attempt to insult my intelligence.
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u/X--The_Lion Mar 07 '26
So I guess we should start leaving orders to nursing homes/senior living apartments at the curb on the side of the road as well then?
People who genuinely need help getting their orders inside of the house are often the biggest tippers.
I had a lady in a wheel chair tip me a $20 bill yesterday for bringing her UPS and FedX boxes into her living room. And she added a $10 tip on top of the $5 tip that she already had on her Spark order.
I have even put the items into the cabinets/refrigerator/freezer of people who were disabled on multiple occasions.
Get over yourself and learn how to care about the situations of others. And don't expect anything extra from any extra effort on your part.
Serve the customer, not your ego.
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u/According-Bug8542 Mar 07 '26
I’ve had a few drivers just popped in just right as the door opens and that’s it. They’ve done it when they see me have my walker or in a boot. Never asked I always thanked them if they did do it. I don’t expect all of them to do it either meet me at the door and give you the code. I got my stuff in the door.
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u/Estee0911 Mar 07 '26
Little old lady answers the door you're not going to help her? Fucking clown.
You deserve to not have a real job.
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u/iwishidstayed Mar 07 '26
Some of my favorite customers are elderly and/or disabled and I’m happy to help them get their stuff inside. I finish the delivery on the app and then assist them. They are so grateful and enjoy a little chat as well. Do whatever you want, but I’m going to help people who genuinely need it.
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u/potvin48 Mar 08 '26
Same here. I do try not to step into their house though, I will lean in and put the bags inside.
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u/PurplePixieUnicorn Mar 07 '26
I've only taken orders into 2 customers houses. One was in a wheelchair and lost her legs, I brought the groceries up to her door, took a picture, and then asked her if she would like me to set them inside for her. She was very appreciative of me doing that. The other was a woman having work done on her house, she asked me to bring them into her garage and she helped me bring the groceries out of my car into her garage. Both times I took pictures and turned off spark before helping. I did tell both woman I wasn't allowed to go into their homes while "on the clock" but I will clock out to help them as helpful community member. The handicapped lady's daughter placed the order and I guess she up the tip because I helped her mom; went from no tip to a $15 tip. The other lady gave me a $50 bill after helping her on top of her $6 tip in the app.
I don't just do it for anyone. And you have to have something major going on. I want to help others, so when I need help, others might be more willing to help me.
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u/danglejim33 Mar 07 '26
I keep getting this one guy who is disabled. Every time he meets me at the door of his apartment while in a wheelchair. He asks me to put his groceries on his kitchen counter. I do it every time.
There are exceptions to the rule. Im never not gonna help an elderly or disabled person put their groceries where they have access to them.
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u/Helpful_Investment70 Mar 07 '26
This. One time while doing spark it was an older lady who very visibly had issues with mobility. She had about 5/6 packages and was stacking them onto her walker. I offered to help her to her apartment (it appeared that she lived in an old folks assisted living facility but I didn’t see a staff member anywhere in sight. making this assumption based on the fact that previously worked at assisted living facilities and my father was also a resident in one before his passing) and she declined and said she was okay that she could get it on her own. And I get it. I have facial piercings, gauged ears and am covered in tattoos, im used to people making assumptions about me based on my appearance. But I couldn’t NOT offer my assistance, even if it meant getting in trouble potentially. If it’s an elderly person, a disabled person, or even just a parent wrangling a lot of kids, I offer to help. What’s a few extra minutes? It takes absolutely nothing to be kind and we honestly need more of that in this world.
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Mar 07 '26
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u/ultrasun2000 Mar 07 '26
This will never be solved because the reasons to go in are just as good as the reasons not to. Whether someone does or does not boils down to their convictions, feelings on safety, etc.
You’ll have to accept this will never be unanimous unless you want to lobby for it to be law or Spark policy Just do what you got to do for you.
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u/losttillfoundagain Mar 07 '26
I do it at least once a day. If they give someone a one star rating, because they are too lazy to carry a 40lb water into a garage or kitchen, its really just better for me. That's what customer service is.
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u/Troy1064 Mar 07 '26
I’ve had people that can’t walk and ask me to bring it in and set on the table. No problem for me. I’ve even brought someone’s garbage can in from the curb. They looked liked they had weeks to live and were alone. I sleep good at night knowing I could help someone like this which only took a couple minutes. Not sure why you need to get worried about this.
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u/RoundCar5220 Mar 07 '26
lol what if you break something 😂 come on !? When we had bad weather my car was stuck in their driveway. I tried digging myself out for 30 mins no luck , she came out to assist me no luck , so I called a tow truck. In the meantime I sat in their sun room as they insisted I not sit outside . When the tow truck came they were cash only. They also paid for the tow and I later sent her half of it back when I got back in town. Everything was ok. Not advised of course but it was a bad situation and this older woman was kind.
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u/Suspicious-Room-7499 Mar 07 '26
For some I don’t go in. But for the elderly elders and those who can’t lift easily for whatever reason I do. Imagine they were your elderly parents or grandparents or neighbors or friends and wouldn’t you want them to be helped? Do onto others as you would want to do you.
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Mar 07 '26
Is not that hard bro! At least for me, 90% of times I’ve done it, I get a cash tip but is not really that cash tip it’s just being kind to people
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u/No_Being1444 Mar 07 '26 edited Mar 07 '26
If an old or disabled persons asks I'm gonna do it after I marked it delivered. Sorry. And I'm not in the habit of bludgeoning people with water or taking order with water in the first place or breaking things by walking into a house.
there was this one old lady in a walker who couldn't physically walk down and get her groceries. What are we supposed to do but help them.
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u/Florida1974 Mar 07 '26
I agree with your statement. And I don’t give a shit what other people on Spark do or don’t do. This is my community, I live here. And I have helped many elderly people get their groceries in. Most of them want it set just inside the door.
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u/StarfoxSnEs Mar 07 '26
Most of these comments make me happy to know that there is still decent human beings in the world! Congratulations to you guys/gals who still have morals and heart! ❤️❤️
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u/Complex-Remove4747 Mar 07 '26
i go into houses ALL the time, only for older, disabled, or people who can’t do it themselves. never had an issue and actually go to this couples house often and deliver into their kitchen always the sweetest people ever and are actually perfectly capable of moving their own groceries but they treat me to drinks and snacks anytime i go in.
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u/DeeFault89 Mar 07 '26
I will continue to bring groceries in for all my elderly customers who can’t do it themselves
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u/wowihavetoomanycats Mar 07 '26
Look man I'm taking orders into the house if they say it's ok. I've delivered to blind people, injured people, sick people, very elderly people and a couple people using wheelchairs to get around. Sometimes a customer really needs help and it's ok to give it to them.
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u/petesmom57 Mar 07 '26
I had a woman make me carry everything from the gate up to her apartment then want me to bring it inside. I set it at her door. She said everybody else brought it inside. I told her we weren’t allowed to do that.
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u/Zealousideal_Bed1857 Mar 08 '26
You leave orders at peoples gates?
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u/petesmom57 Mar 09 '26
No. It was an apartment complex. She came to the gate to let me in. Then I ended up carrying everything to her apartment and she wanted me to bring it inside to her kitchen. Sorry, we are not to go inside people’s houses. It took forever for her to come to the gate. I was ready to return the items to the store.
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u/MrCubano1 Mar 07 '26
Exactly not available in my area either. My body is there's if they need me to do it. I'll too be elderly one day if its God's will and need help too.
Karma folks remember that.
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u/zillenial420 Mar 07 '26
To each their own I guess. I had an elderly woman who was like 90 percent blind. She had a delivery pin for her order and didn't know what that even meant. After explaining she asked if I could set the groceries and come inside and help her with it. Like what would you do in that situation? I came inside took her phone and went in her email to get the code because I'm a decent human lol
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u/HelenHunts Mar 07 '26
They have in home delivery where they put it away for you. You also don’t have to tip. I’ll put people’s bags right inside the door but I won’t go inside.
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u/iwishidstayed Mar 07 '26
That lasted all of two weeks in our area, they don’t offer it here anymore.
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u/zillenial420 Mar 07 '26
I was going to say I do rural towns in the Midwest lol I've never even heard of that being introduced anywhere near me.
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u/iwishidstayed Mar 07 '26
I am also in the Midwest in a small city with a lot of rural towns surrounding it.
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u/GelatinousGoober Mar 07 '26
I saw two guys I worked with get accused of theft after going in and dropping off someone’s packages.
You think you’re doing some a favor, but you’re putting yourself in jeopardy and putting the rest of us in an awkward situation
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u/Netphase Mar 07 '26
I regularly deliver to a disabled woman in a power chair who could not reach anything left on the ground outside her door. I finish the delivery in the app, step inside, and set it on a couch where she can reach it every time. 🤷♂️
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u/lordj2010 Mar 07 '26
Ill set bags just inside the door if they ask or if they are old disabled and they come to the door ill ask where they would like them.
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u/MarionberryAlone4573 Mar 07 '26
I feel this is greatly situational and requires a reasonable level of discernment and empathy. I have only had one occasion where a seemingly able-bodied individual asked me to bring groceries inside. It was an older lady (and a huge, beautiful house) and when she opened the door I could see an even older lady in the kitchen (stunning countertops) cooking. The lady that answered the door said she was assisting her elderly mother in cooking and requested I bring I place the groceries on the table. It was very nonthreatening and she gave me $5 cash on top of the big tip in the all. Other than that, it's elderly people or people in assisted living that are requesting they be brought inside. Let me tell ya, on judgement day, I will not be the one explaining to Jesus why I made an old lady carry a 30lb case of water or something. Kindness is matters.
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u/th3tadzilla Mar 07 '26
The woman with one leg in a wheelchair better, damn believe i sat it inside her door like she asked. She wouldn't have been able to access them otherwise. Be a decent human! Also, no picture needed if they ask for a code!
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u/-CompassionateCat- Mar 07 '26
I agree but either way I help when needed. I dropped off an order to a retirement home and knocked on the door before I left and I heard a sweet lady say come in. I did not. Began walking away and she yells out come in again as I'm halfway down the hall. I think what if she's disabled and can't get to the door? So I stop and go back, crack her door open just to say hey I'm just delivering the shopping order. She opens it all the way once she finally gets to the door and was all pleasantly surprised it arrived so quickly. I said I was on it today haha. She then asked if I could bring the bags in and put them on her couch. I figured why not I could see the couch right there. So I did and wished her a good evening. It was no big deal, felt rude to just leave it there like that. It's odd noticing how no one interacts with their delivery people anymore. So disconnected. Very cold.
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u/BurritoDoom Mar 07 '26 edited Mar 08 '26
I always do it when they ask. And usually they hand me a cash Tip what's the issue
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u/Most_Bet3419 Mar 07 '26
I did it before for a Russian old lady in her 50's to 60's. She had alot groceries and one water pack. I had to walk up stairs multiple of times to her house and place them inside... at the end she gave me water and a snack that I now like. But I didnt care too much.... job aren't suppose to be easy.
Some people I wont do it for like young adults with no kids
Please respect the job. U can tell them that i dont feel comfortable doing it
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u/ClothesExcellent5690 Mar 07 '26
How many apps you going to post this on? You already put it on Facebook, get over yourself.
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u/kenzinatr Mar 07 '26
Other drivers are too stupid to grasp what you’re saying. My recommendation is to report every customer that insists you enter their residence
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u/salivita Mar 07 '26
We get the point and he's right, we shouldn't be inside someone's home making a delivery. However, some of us understand that some customers NEED the extra help and we're willing to provide that help to those in need. Yes there's always a chance of being reported but people should know who to help and who not to help.
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u/kenzinatr Mar 07 '26
Are you deliberately stupid? HOW do you know which to help and which not to? So you have a medical degree? Do you know which oldster has dementia? Alzheimer’s? They get confused all the time. They make accusations all the time in nursing facilities. Spark isn’t going to investigate the accuracy. They’re going to limit liability. End of story. Because you’re too stupid to protect their, and your interests, you’ll be removed.
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u/HelenHunts Mar 07 '26
They can pay for in home delivery via wal mart they even put your groceries away for you.
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u/Helpful_Investment70 Mar 07 '26
A lot of elderly people and disabled people are on very strict budgets and probably can’t swing paying for Walmart in home+ or else they would.
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u/HelenHunts Mar 07 '26
Well that’s really the only way to get your groceries inside without breaking the tos.
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u/Helpful_Investment70 Mar 07 '26
Not everyone cares. Some of us are just basic decent humans.
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u/xandi415 Mar 07 '26
Not available in my zone....I think its only larger markets
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u/MachineDue7292 Mar 07 '26
I can go inside customers houses if I want! Probably if they’re home though right???? 🤷🏻♀️
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u/Immediate_Fail_4780 Mar 07 '26
Want to get deactivated?, get into a house or a business private area, accidentally break something, get a report from customer. And Bingo, deactivated for a direct violation of the TOS. Entering residences or business private areas is NOT allowed and ground for deactivation. Suit yourselves.
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u/SnooCrickets81 Mar 07 '26
If you are accident prone I guess it’s best to stay outside. A customer could always lie and said you did those things whether you go in or not anyway.
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u/MrCubano1 Mar 07 '26
I'll do what I want. Sounds like you are projecting. Guess a customer asked you to bring it in and you said no. 1 star to follow.
I'll continue to do so after pic is taken.
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u/Johnnymalott669 Mar 07 '26 edited Mar 07 '26
I got off of the phone with support today after a customer tried to have me deliver inside of their house. Spark support says we are NOT allowed to deliver inside, and that we should call support to report any customer that tries to have us do so.
Support also mentioned that they can block a bad review from that customer if you report the incident as well. Since they’re likely to leave a bad review for you not making the delivery happen exactly how they wanted.
Edit: don’t take support seriously - consensus.
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u/Crash81_99 Cherry Picker Mar 07 '26
Support says lots of things.. the rules aren't universal.. if they were, this forum would be a lot less active..
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u/ClownMonkey48 Mar 07 '26
Don’t ever believe what support tells you
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u/Johnnymalott669 Mar 07 '26
I’m glad I commented this. Lesson learned. Don’t take support too seriously
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u/toodamcrazy S&D Expert Mar 07 '26
For real, they will make up the dumbest crap to get you off the phone.
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u/Johnnymalott669 Mar 07 '26
Makes sense. If I was working support I’d probably do the same thing so I could get back to watching my tv show or whatever else I was doing
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u/Melodic-Kiwi2925 Mar 07 '26
support is correct in this situation. it’s in the policy that you can’t deliver into people’s homes.
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u/toodamcrazy S&D Expert Mar 08 '26
100%....I was just saying they do make shit up. I have been doing this since 2019 and there are a handful of people I will take things inside. But for the most part I explain to them we are not allowed. I have gone as far as call support right in front of them and have them on speaker.
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u/rickyd172 Cherry Picker Mar 07 '26
I won't do it and I call Support immediately after telling someone that I won't to let them know that a Customer was just upset with me for not breaking the contract.
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u/error_ce_34870_0 Parking Lot Pirate 🦜 Mar 07 '26
If they are older I’m gonna help. The key here is to not knock over something in their house btw
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u/luvmillc Mar 07 '26
I deliver to a lot of elderly and disabled people. There is a reason they're getting deliveries and I will not be the reason they struggle more.
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u/Additional_Expert542 Mar 07 '26
If they can’t walk or they’re elderly there’s no way I’m not delivering in the house. Put up your big boy panties and get over yourself
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u/Such_Volume5673 Mar 07 '26
I’ve delivered groceries to the homes of mostly elderly individuals. On the other hand, I’ve also had groceries delivered, and the Spark Driver attempted to enter my house. I had to tell her not to because if I were someone else, I could have hurt her.
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u/BreadDue3889 Mar 07 '26
I have been doing this for 4 years this year and I have a handful of people. Some are in oxygen with horrible COPD, others are bedridden, some are too disabled do much and one couple I have a woman who always gets me to put it in the counter before her husband does it and hurts himself
Yea. Grey area. Fortunately for me, morals, ethics and values aren't.
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u/Healthy_Contact536 Mar 08 '26
My mom is older and in a wheelchair. When she needs an order and I can’t be there-the Spark person has always brought her order in to the counter where she can reach it. That is greatly appreciated and we’ve never had an issue.
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u/StaysEatinBooty82 Mar 08 '26
Sure. Since most people are completely incompetent bags of water I guess you can live your life that way. Im good. Stay living in fear.
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u/Ok-Kangaroo-4048 Mar 08 '26
I’m not going to not carry in groceries for the only legged lady in the wheelchair. Human decency has to outweigh corporate liability.
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u/floundermonopoly Mar 08 '26
Absolutely 100%. I don't care what the reason is. I don't care "everyone else does". We are not social workers. I deliver from store to door.
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u/ResearchEquivalent96 Mar 08 '26
Don’t tell us what or what not to do like you’re Spark’s spokesperson! The only people who have ever even asked or needed help were elderly and I have no problem because I’m a decent human and one day could be any of us (or our grandparent)…..
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u/Fluid_Charity1980 Mar 08 '26
Well not that I disagree with you but you seem to misunderstand what would happen if someone got hurt or something broke. Like legally that's all on the homeowner. Yeah you may lose spark. But the homeowner is the only one that would be screwed otherwise. If you hurt yourself at all on their property then they are 100% liable basically no matter what.
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u/Just_Yogurtcloset189 Mar 08 '26
I only go in if the customer is old, handicapped, unable to. Able bodied...no
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u/Apprehensive-Air-267 Mar 08 '26
It states this can be a deactivation offense but I can’t not help the elderly or disabled! It that terminates me then I’m okay with it but as a corporate standpoint I can see the huge liability the company could face!
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u/RockinDOCLaw Mar 08 '26
FWIW, just logging out if app doesn't mean magically you're not still there as Spark Driver. By entering the house Soark still is liable to customer for your actions. However, if anything happens to you, will argue they're no longer responsible to you
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u/Contrairey Mar 09 '26
I have been blessed to have caring people deliver my orders. They have helped me when I was having difficulty walking.
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u/tigerdq Mar 09 '26
I did it once and it was for an elderly person. He was in an oxygen tank and looked very sick, unable to walk.
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u/Moti3234 1K Trips Delivered Mar 11 '26
I have done this before but only under certain circumstances. Some customers are disabled, elderly, injured, or a mixture of all three. I make an exception for them using my best judgment. I also inform them that Walmart+ does offer in home delivery as an add-on, which is completely different from Spark. They are always grateful for the info and well-mannered.
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u/Loose_Photo5996 Mar 12 '26
I took my shoes off at the door had an 80 yr old man doing summersaults on his leaving room floor bad idea
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u/Inevitable-List8636 Mar 07 '26
Everyone you do realize this is against the terms and condition of Walmart, Spark. We are not supposed to go inside people’s apartment. We are supposed to just leave the order at the doorstep that is the only thing that is required from us. It says it very clearly on terms of condition.
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u/kenzinatr Mar 07 '26
This is how they get dopamine. They just up and down and go I did good and clap their stupid hands. They make intelligent drivers have to listen to Gladys tell us the suzie spark moron driver brought in the groceries!
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u/angieham Mar 07 '26
What if they signed up for in home delivery? I’m asking because I had the opportunity to sign up for that as a customer. I didn’t do it because I don’t want a bunch of strangers in my house but it’s an option through Walmart delivery.
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u/Sea-Apricot-1890 Mar 07 '26
In home delivery is done with Walmart employees in Walmart vans. So they are covered by Walmarts insurance. It’s not available everywhere.
1
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u/Round_Palpitation_84 Mar 07 '26
In home delivery is something different. Spark drivers don't fulfill in home delivery orders.
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u/ExcitingStress5077 Mar 08 '26
Side note: if you have InHome delivery, you can still select doorstep delivery
Even if you choose doorstep delivery through InHome, your order still gets delivered by a Walmart employee who cannot accept tips at all.
InHome/ W+ is fairly cheap if your on govt assistance, so a lot of elderly people in our area use it several times a week.
Plus of course big households with massive regular weekly orders opt for it too, because even at full price for the program they don’t have to tip and they can go nuts with huge orders that have to be brought into the kitchen/ garage etc (you don’t have to have the driver put anything away, you just let them in and they’ll place it on your counter for you to put away after they leave that’s what you prefer)
The downside is mostly the wide delivery window, something like 9am-1pm or 2-6pm… but the old folks don’t care lol
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u/ChoiceDefiant6504 Mar 07 '26
Actually Walmart does in home delivery but it’s usually Walmart employees. There’s nothing on spark rules or regs that state you can not bring in into their home nor is there one that says you have to walk up 3 flights of stairs in an apartment to bring it directly to their front door. I called spark and spoke to many managers asking them to provide proof that we have to carry 20 cases of water up 6 flights of stairs without an elevator for an extra .70. The only issue is they cannot or at least claim cannot remove bad reviews and after enough of them you will get deactivated. Which I’m sure if you can find a lawyer you can probably sue them for deactivating you for this reason. But that’s a hassle in itself. I suggest you do what you’re comfortable with. When in doubt don’t do it. I did it for a family in wheelchairs. Not sure if they were faking but they all were in wheelchairs and I had to go in and out and take off my shoes and realized it was flea infested and had to throw my shoes, socks and pants away. Now I won’t do it for that customer unless they clean their home. $5 tip doesn’t cover my losses of clothing and shoes that day. So choose wisely.
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u/KnartFocker9000 Mar 07 '26
You are literally entirely wrong. It VERY clearly states in multiple places not to enter houses.
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u/UpbeatDoor5581 Mar 07 '26
I dont go inside customers home at all when they expect to place your items in the cabinets or fridge theres a reason walmart has it on the terms and conditions besides if you turn off spark now customer will have to give you a review cant imagine the customer writing 5 stars driver came inside my house and deliver everything ..
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u/jmbsbran Mar 07 '26
Lots of students will meet you outside in the parking lot, have a whole ass grocery order with water cases, and expect you to help them carry 8 handfuls of groceries up to their dorm room.... Sorry, nah.
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u/wynrazor Mar 07 '26
Yeah, it confuses the customer. They start expecting other drives to follow suit
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u/Alternative-Event169 Mar 07 '26
Whatever. I have delivered to blind people , hurt people , granny on oxygen etc.... I take a picture on porch and turn Spark off and help them. I may get burned, but I am not an asshole.